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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara Mitra Akademia: Jurnal Pengabdian Masyarakat Buletin Poltanesa National Conference on Applied Business, Education & Technology (NCABET) Jurnal Administrasi Profesional
Sofa, Nidia
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Membangun Personality dan Potensi Guru TK Melalui Self Development Di Kecamatan Sawangan Kotamadya Depok Wartiningsih, Endah; Mariam, Iis; Latianingsih, Nining; Purwinarti, Titik; Sofa, Nidia
Mitra Akademia: Jurnal Pengabdian Masyarakat Vol 2, No 2 (2019): Mitra Akademia
Publisher : Unit Penelitian dan Pengabdian kepada Masyarakat (UP2M) Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/mapnj.v2i2.2689

Abstract

In the current era of globalization and information technology, the world of education is challenged to always be adaptive to changes that occur in the surrounding environment and have an impact on the patterns of teaching and services carried out by stakeholders such as at the level of basic education, namely kindergarten (kindergarten). The pattern of education and teaching will not succeed without being equipped with a pattern of service from administrative staff, teachers and school principals to students, parents of students, fellow students and to the community. Friendly service is a service that refers to the pattern of administrative services which is pima. To produce excellent service quality, it requires a training for kindergarten teachers in the field of office administration through self-potential development. In this dedication there are two kindergarten partners in Sawangan-Depok sub-district involved, namely: TK Islam Perkasa and TK Aisyiah Bustanul Afthal 17. The problem that arises is the self-potential and personality development of the kindergarten teacher in the service and learning process must still be improved. Therefore, in this service, it is expected that there will be a transfer of knowledge and experience (transfer of knowledge and experience) in teaching patterns, ways of exploring one's potential and improving strong personal qualities through self development so that the quality of learning becomes superior. The resulting output is a model of self-introduction, self-potential, grooming for educators that can be published in national journals.
Optimalisasi Pelayanan Prima dalam Meningkatkan Potensi Bisnis Usaha Mikro Kecil dan Menengah (UMKM) di Cilember, Bogor Mariam, Iis; Sofa, Nidia; Latianingsih, Nining; Azwar, Azwar
Mitra Akademia: Jurnal Pengabdian Masyarakat Vol 1, No 1 (2018): Mitra Akademia
Publisher : Unit Penelitian dan Pengabdian kepada Masyarakat (UP2M) Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/mapnj.v1i1.1987

Abstract

Dalam era teknologi informasi saat ini kecepatan dalam memberikan pelayanan bisnis kepada konsumen berdampak pada persaingan bisnis tidak terkecuali pada pelaku usaha mikro dan kecil menengah (UMKM) yang ada di Bogor, Jawa Barat. Salah satu kegiatan yang dilakukan dalam pengabdian pada masyarakat  yang berada di desa Cilember, Cisarua, Bogor-Jawa Barat adalah membentuk koperasi yang berbadan hukum dan dapat menampung kebutuhan pelaku usaha berbisnis serta mempermudah mempertemukan pelaku usaha dengan supplier ataupun pembeli yang tertarik dengan produk yang dijual. Pelaku UMKM di desa Cilember memiliki usaha yang beragam, seperti: pengusaha bunga kayu, pengrajin boneka, penjual makanan dan minuman, pengelola Eco–Village. Tujuan pengabdian pada masyarakat ini adalah: (1)  mengindentifikasi bentuk pelatihan pelayanan prima kepada pengurus koperasi dan pengrajin yang tergabung dalam UMKM, (2) strategi yang dilakukan pelaku usaha bunga kayu dalam memasarkan produknya. Metode yang digunakan adalah deskriptif kualitatif, teknik pengumpulan data observasi, dan wawancara. Pelaku usaha yang tergabung di koperasi bunga kayu mekar Cilember ada 300 orang dengan jenis usaha yang beragam. Hasilnya menunjukkan bahwa pelayanan yang diberikan kepada konsumen yang memesan dan membeli kerajinan bunga kayu sudah dilakukan menggunakan komunikasi yang mudah dimengerti dan memberikan rasa puas kepada konsumen.  Strategi yang dilakukan dalam memasarkan produknya adalah mengikuti pameran yang diadakan pemerintah daerah Bogor, ikut dalam kegiatan bazar, kemasyarakatan dan berjualan di tempat wisata serta penjualan berbasis on-line.
PENGARUH PERSEPSI HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA APLIKASI MAXIM Putra, Haris Satria; Wartiningsih, Endah; Anggraeni, Anggun Putri; Sofa, Nidia; Firdaus, Risya Zahrotul; Latianingsih, Nining
National Conference on Applied Business, Education, & Technology (NCABET) Vol. 4 No. 1 (2024): The 4th National Conference on Applied Business, Education & Technology (NCABET
Publisher : Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/ncabet.v4i1.184

Abstract

This study aims to analyze the influence of price perception and service quality on user satisfaction with the Maxim online transportation application in Depok City. With the rapid growth of online transportation in the Jabodetabek area, particularly in Depok, Maxim has become one of the preferred service providers due to its competitive pricing and numerous promotions. Based on previous research, factors such as service quality, price, and employee service have been shown to positively affect customer satisfaction. In the increasingly competitive online transportation industry, user satisfaction is a crucial factor for success. This study focuses on Maxim users in Depok, who are identified by their yellow helmets and jackets. According to data from the Central Bureau of Statistics of Depok City in 2020, the city has a population of over 2 million, but there is still limited research on user perceptions of Maxim's services in this area. This research uses a quantitative method with a purposive sampling approach, targeting male and female respondents aged 17 to 30 who have used Maxim’s services at least three times, with a sample of 100 respondents, and using the SmartPLS version 4 program. The results indicate that price perception has a positive and significant effect on user satisfaction, with a P-value of 0.001 < 0.05 and a path coefficient of 0.324 or 32.4%. Additionally, service quality is also proven to significantly influence user satisfaction, with a P-value of 0.000 < 0.05 and a path coefficient of 0.590 or 59%. These findings indicate that both variables—price perception and service quality—play important roles in determining the satisfaction level of Maxim users in Depok City. Therefore, online transportation companies are expected to continuously improve service quality and maintain competitive pricing to ensure customer satisfaction amid fierce competition
Pengaruh Persepsi Harga dan Kualitas Layanan Terhadap kepuasan Pengguna Aplikasi Maxim Di Kota Depok Putri Anggraeni, Anggun; Wartiningsih, Endah; Sofa, Nidia
Jurnal Administrasi Profesional Vol 5 No 2 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i2.7001

Abstract

This purposes of this research to establish the impact of perceived price and service quality on user satisfaction of the Maxim application in Depok City. Method uses in this research is the SmartPLS version 4 program with a sample of 100 Maxim users. The output of this study suggest that the price perception variable exerts a positive and significant impact on user satisfaction, as indicated by a p-value 0.001, which is less than 0.05, and a t-statistic of 3.259, which exceeds the critical value of 1.96, this hypothesis is therefore accepted with regression test coefficient value of 0.324 (32%). This shows that the price perception variable makes a strong enough contribution in influencing the level of application user satisfaction. The service quality variable on user satisfaction has a positive and significant impact given that the p-value is 0.000, which is less than 0.05, and the t-statistic is 6.287, exceeding the critical value of 1.96, this hypothesis is consequently accepted with regression test coefficient value show 0.590 (59%). That value indicates the service quality is the main factor affecting user satisfaction.
Optimalisasi Pelayanan Prima dalam Meningkatkan Potensi Bisnis Usaha Mikro Kecil dan Menengah (UMKM) di Cilember, Bogor Mariam, Iis; Sofa, Nidia; Latianingsih, Nining; Azwar, Azwar
Mitra Akademia: Jurnal Pengabdian Masyarakat Vol 1 No 1 (2018): Mitra Akademia: Jurnal Pengabdian Masyarakat
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/mapnj.v1i1.1987

Abstract

Dalam era teknologi informasi saat ini kecepatan dalam memberikan pelayanan bisnis kepada konsumen berdampak pada persaingan bisnis tidak terkecuali pada pelaku usaha mikro dan kecil menengah (UMKM) yang ada di Bogor, Jawa Barat. Salah satu kegiatan yang dilakukan dalam pengabdian pada masyarakat  yang berada di desa Cilember, Cisarua, Bogor-Jawa Barat adalah membentuk koperasi yang berbadan hukum dan dapat menampung kebutuhan pelaku usaha berbisnis serta mempermudah mempertemukan pelaku usaha dengan supplier ataupun pembeli yang tertarik dengan produk yang dijual. Pelaku UMKM di desa Cilember memiliki usaha yang beragam, seperti: pengusaha bunga kayu, pengrajin boneka, penjual makanan dan minuman, pengelola Eco–Village. Tujuan pengabdian pada masyarakat ini adalah: (1)  mengindentifikasi bentuk pelatihan pelayanan prima kepada pengurus koperasi dan pengrajin yang tergabung dalam UMKM, (2) strategi yang dilakukan pelaku usaha bunga kayu dalam memasarkan produknya. Metode yang digunakan adalah deskriptif kualitatif, teknik pengumpulan data observasi, dan wawancara. Pelaku usaha yang tergabung di koperasi bunga kayu mekar Cilember ada 300 orang dengan jenis usaha yang beragam. Hasilnya menunjukkan bahwa pelayanan yang diberikan kepada konsumen yang memesan dan membeli kerajinan bunga kayu sudah dilakukan menggunakan komunikasi yang mudah dimengerti dan memberikan rasa puas kepada konsumen.  Strategi yang dilakukan dalam memasarkan produknya adalah mengikuti pameran yang diadakan pemerintah daerah Bogor, ikut dalam kegiatan bazar, kemasyarakatan dan berjualan di tempat wisata serta penjualan berbasis on-line.
Membangun Personality dan Potensi Guru TK Melalui Self Development Di Kecamatan Sawangan Kotamadya Depok Wartiningsih, Endah; Mariam, Iis; Latianingsih, Nining; Purwinarti, Titik; Sofa, Nidia
Mitra Akademia: Jurnal Pengabdian Masyarakat Vol 2 No 2 (2019): Mitra Akademia: Jurnal Pengabdian Masyarakat
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/mapnj.v2i2.2689

Abstract

In the current era of globalization and information technology, the world of education is challenged to always be adaptive to changes that occur in the surrounding environment and have an impact on the patterns of teaching and services carried out by stakeholders such as at the level of basic education, namely kindergarten (kindergarten). The pattern of education and teaching will not succeed without being equipped with a pattern of service from administrative staff, teachers and school principals to students, parents of students, fellow students and to the community. Friendly service is a service that refers to the pattern of administrative services which is pima. To produce excellent service quality, it requires a training for kindergarten teachers in the field of office administration through self-potential development. In this dedication there are two kindergarten partners in Sawangan-Depok sub-district involved, namely: TK Islam Perkasa and TK Aisyiah Bustanul Afthal 17. The problem that arises is the self-potential and personality development of the kindergarten teacher in the service and learning process must still be improved. Therefore, in this service, it is expected that there will be a transfer of knowledge and experience (transfer of knowledge and experience) in teaching patterns, ways of exploring one's potential and improving strong personal qualities through self development so that the quality of learning becomes superior. The resulting output is a model of self-introduction, self-potential, grooming for educators that can be published in national journals.
Peningkatan Kemampuan Fotografi, Pelayanan Prima dan Keterampilan Bahasa Inggris Pemandu Selam Wisata di Pulau Sabang Sofa, Nidia; Puspitasari, Nuria; Rosalina, Erlyn; Tutupoho, Ridwan Roy; Triyanto, Irfan Rusydi; Nilla Chandra, Yanita Ella; Kurniasari, Ratri
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 3 (2025): Edisi Juli - September
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i3.6391

Abstract

Pulau Sabang, khususnya Kawasan Iboih, memiliki keindahan wisata bawah laut yang menakjubkan. Hal ini dapat menjadi potensi wisata bagi Pulau Sabang. Permasalahan yang dihadapi yaitu keterbatasan dalam hal kemampuan fotografi dan kemampuan Bahasa inggris. Pengabdian Masyarakat yang dilaksanakan di Pulau Sabang terkait peningkatan kemampuan fotografi, pelatihan pelayanan prima dan keterampilan Bahasa inggris. Kegiatan ini dilakukan  disebabkan masih rendahnyanya pemahaman Bahasa inggris bagi para pemandu wisata  dan masih kurangnya pemahaman dari pelayanan yang diterapkan oleh pemandu wisata. Manfaat dari kegiatan ini yaitu mendorong pariwisata bawah laut untuk meningkatkan pelayanan pariwisata di Kawasan Iboih, Pulau Sabang. Luaran dari kegiatan ini adalah terciptanya kesadaran akan pentingnya pelayanan terhadap wisatawan terutama wisatawan asing dalam memahami pembicaraan dalam Bahasa inggris, dan kemampuan fotografi.
The Influence of Price Perception and Service Quality on Customer Satisfaction of Maxim Application Putra, Haris Satria; Wartiningsih , Endah; Anggraeni, Anggun Putri; Sofa, Nidia; Firdaus, Risya Zahrotul; Latianingsih, Nining
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3169

Abstract

This study aims to analyze the influence of price perception and service quality on Customer satisfaction with the Maxim online transportation application in Depok City. With the rapid growth of online transportation in the Jabodetabek area, particularly in Depok, Maxim has become one of the preferred service providers due to its competitive pricing and numerous promotions. Based on previous research, factors such as service quality, price, and employee service have been shown to positively affect customer satisfaction. In the increasingly competitive online transportation industry, Customer satisfaction is a crucial factor for success. This study focuses on Maxim Customers in Depok, who are identified by their yellow helmets and jackets. According to data from the Central Bureau of Statistics of Depok City in 2020, the city has a population of over 2 million, but there is still limited research on Customer perceptions of Maxim's services in this area. This research uses a quantitative method with a purposive sampling approach, targeting male and female respondents aged 17 to 30 who have used Maxim’s services at least three times, with a sample of 100 respondents, and using the SmartPLS version 4 program. The results indicate that price perception has a positive and significant effect on Customer satisfaction, with a P-value of 0.001 < 0.05 and a path coefficient of 0.324 or 32.4%. Additionally, service quality is also proven to significantly influence Customer satisfaction, with a P-value of 0.000 < 0.05 and a path coefficient of 0.590 or 59%. These findings indicate that both variables—price perception and service quality—play important roles in determining the satisfaction level of Maxim Customers in Depok City. Therefore, online transportation companies are expected to continuously improve service quality and maintain competitive pricing to ensure customer satisfaction amid fierce competition.
Analysis of The Impact of Digital Transformation and Business Capital on Income Putra, Yoshua Ardy; Mariam , Iis; Syafganti, Imam; Sukaesih, Ina; Sofa, Nidia; Mubarak, Fauzi; Hadikusuma, Riza; Chandra, Yanita Ella Nilla
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3174

Abstract

Digital transformation has changed the business landscape globally, including for Micro, Small, and Medium Enterprises (MSMEs) in the culinary sector. This study aims to analyze the effect of digital transformation and business capital on the income of culinary MSMEs in Baktijaya Village, Depok City. This research approach uses a quantitative method with data collection techniques through questionnaires to culinary MSME respondents in Depok City. The collected data were analyzed using PLS-SEM with the help of SmartPLS. The results of the study show that digital transformation has a positive and significant effect on the income of culinary MSMEs with T-Statistics value of 3.517. In addition, business capital also has a positive and significant effect on business income with T-Statistics value of 5.431. This study contributes to the understanding that the application of information and communication technology and adequate business capital can improve the financial performance of culinary MSMEs, increase operational efficiency, and market reach. The practical implications of this study are the importance of integrating digital technology and optimizing business capital in MSME development strategies in the current digital era, in order to encourage sustainable growth and increase business competitiveness in an increasingly competitive market. MSMEs must be flexible and keep up with the times to continue to maintain their existence and develop their businesses by digitizing.
Co-Authors Anggraeni, Anggun Putri Azwar Azwar Chandra, Yanita Ella Nilla Endah Wartiningsih Firdaus, Risya Zahrotul Iis Mariam Imam Syafganti Ina Sukaesih Irfan Rusydi Triyanto Kurniasari, Ratri Mariam , Iis Mubarak, Fauzi Nilla Chandra, Yanita Ella Nining Latianingsih Puspitasari, Nuria Putra, Haris Satria Putra, Yoshua Ardy Putri Anggraeni, Anggun Riza Hadikusuma Rosalina, Erlyn Titik Purwinarti Tutupoho, Ridwan Roy Wartiningsih , Endah