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All Journal Journal of Business and Management The Indonesian Journal of Business Administration Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pajak dan Bisnis (Journal of Tax and Business) Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Jurnal Sistem Informasi Journal Integration of Social Studies and Business Development
John Welly
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Knowledge Management Maturity Assessment in Finance and IT Department PT XYZ Marlon Novie Akay; John Welly
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.5024

Abstract

The disruption of Covid-19 pandemic has brought Indonesia to experienced negative GDP growth for the first time since crisis in 1998. The pandemic stimulates the urgency to do things differently in the business sectors, including the FMCG business where the company needs to stay competitive and profitable in the tough market situation. One of the key success factors to survive in the competition is to keep innovating. A proper Knowledge Management implementation can help the Company to enrich the talent or people competencies and skills to contribute on business’ goals and innovation. PT. XYZ is one of the FMCG company in Indonesia that has a well-known iconic brand and wider market share. In managing the KM, there are few points noticed that can be further improved, such as the level of employee’s engagement with the KM tools, and lack of essential knowledge storage. The study purpose is to get understanding of KM maturity level and to propose the business solution. Methodology used is both quantitative (APO assessment framework) and qualitative (interview the function leads). The study shows that KM maturity level the Division is at level 4 or Refinement level, indicating that KM has been continuously improved and evaluated. However, to increase the maturity level up to mainstream level, there are three general business solutions proposed to be followed up by management, which are strengthening knowledge-based environment, improving the culture of knowledge sharing and innovation, and developing KM strategies and roadmap.
Co-Authors Abi Dzarr Alghifari Wijanarko, Abi Dzarr Alghifari Abid Abdurrahim Adyssa Riska Larasati Zakaria, Adyssa Riska Larasati Al Fakhry, Achmad Ja'far Anastasia Anastasia Angga Pramudita Anugrah Nindya Putra, Anugrah Nindya Dewi Arianti Diah Kartika Irawati, Monica Rahayu Siska Dwina Febria Friska Putri Pratiwi Ginting, Monica Sry Bina Br Gultom, Naomi Theresia I Gusti Bagus Wiksuana Ismail Aulia Pradifa Jann H Tjakraatmadja Kaisiepo, Anthonius Karnova, Sarach Marlon Novie Akay Mochamad Arief Rahman Ramadhian Muhammad Reza Aryanto Noviatni Dwi Utami Jatnika Nurochman . Pradipto Kusumowiwoho Putri Wardhani, Yashinta Raden Akbar Anzalna Ratri Vibhuti Widyasari Wismakumara Reza Kurnia Rio Lukman Tawekal, Rio Lukman Rugaya, Sulalah Sadar Adi Pratomo, Dian Septian Budhi Raharja, Septian Budhi Surya Dwiartha Suryawan, Dedy Unggaran Febriana Vivi Linda Putri Yoanes Bandung Yuni Eka Pradipta Ningrum Yuni Ros Bangun