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Customer Satisfaction Of Rail Transport Users Is Reviewed Through Services, Facilities And Ticket Prices Rizkiana Karmelia Shaura; Hendra Kurniawan
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2522

Abstract

The purpose of this research is to identify the effect of services, facilities and ticket prices on train customer satisfaction at DAOP 2 Bandung. This research uses primary information in the form of a questionnaire filled out by respondents who have used local or long-distance train services. In collecting information, several respondents were selected from various kinds, so that the results given were representative. In the research, there were 31 respondents with various backgrounds. The procedure for analyzing information in this research uses the procedure for multiple linear regression analysis using the SPSS application. In light of the consequences of estimations utilizing the SPSS 26 application, the outcomes acquired that the help, offices and ticket costs affect consumer loyalty. Changed R square of 0.732 shows that 73.2% of the fluctuation or buyer fulfillment is clarified by the free factors in the relapse condition. Then again, 26.8% is clarified by different factors outside this exploration
Primary School Character Education: A Sociology Review of Education Rohib Adrianto Sangia; Hendra Kurniawan; I Nyoman Wijana; Fajar Muhamad Ramdan
ijd-demos Volume 4 Issue 1 (2022)
Publisher : HK-Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/ijd.v4i1.236

Abstract

AbstractThe findings of this study corroborate the researchers' assertion that many aspects of sociology will be examined to aid in the implementation of character education, one of which is the process of socialization, which is a critical factor in shaping and building the nation's character in society. Additionally, sociology is a social science field in which students will undoubtedly study about values and norms, human conduct, and social aberrations from social control. As seen through the lens of sociology, there are several major factors that have a significant impact on the development of a primary school student's character. The research approach employed is literature review, in which all available data is examined and presented from a variety of data additional papers in order to produce conclusions and a study. The data were gathered from materials in the form of books and other scholarly works pertaining to this topic.Keywords: Character, Sociology, Education, Primary School. AbstrakTemuan penelitian ini menguatkan pernyataan peneliti bahwa banyak aspek sosiologi yang akan dikaji untuk membantu pelaksanaan pendidikan karakter, salah satunya adalah proses sosialisasi, yang merupakan faktor kritis dalam membentuk dan membangun karakter bangsa di masyarakat. Selain itu, sosiologi adalah bidang ilmu sosial di mana siswa pasti akan mempelajari tentang nilai dan norma, perilaku manusia, dan penyimpangan sosial dari kontrol sosial. Dilihat dari kacamata sosiologi, ada beberapa faktor utama yang berdampak signifikan terhadap perkembangan karakter siswa sekolah dasar. Pendekatan penelitian yang digunakan adalah literature review, dimana semua data yang ada ditelaah dan disajikan dari berbagai data tambahan makalah guna menghasilkan kesimpulan dan kajian. Data dikumpulkan dari bahan-bahan berupa buku dan karya ilmiah lainnya yang berkaitan dengan topik ini.Kata kunci: Karakter, Sosiologi, Pendidikan, Sekolah Dasar.
Workload Analysis Using the Full Time Equivalent (FTE) Method to Optimizing Labor Hendra Kurniawan; Yulianah Yulianah; Rizkiana Karmelia Shaura
Enrichment : Journal of Management Vol. 12 No. 4 (2022): October: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (717.158 KB) | DOI: 10.35335/enrichment.v12i4.772

Abstract

The purpose of this study was to determine how the workload of the legal settlement unit and its supporting units and to determine the optimal number of workers at PT Telkom Indonesia (Persero), Tbk. This study uses the Full Time Equivalent (FTE) method, a workload analysis method that measures the length of time for completion of work. Based on the results of research using the FTE method, it is known that there is an imbalance in the workload of 8 units. Where there are 6 units with excessive workloads including the Legal settlement unit, 3 proposed workers are needed, Telkom regional 3 needed 7 proposed workers, Telkom regional 4 needed 4 workers, Telkom regional 5 needed 3 proposed workers, Telkom regional 6 needed 2 workers proposed work, and telkom regional 7 needed 2 proposed workers, while only 2 units had a normal (fit) workload, namely regional telkom 1 and 2. The result is that the total workload on all units can be carried out by 42 workers. And then the workload balance value is greatly increased from the previous 5% to 80%.
IMPLEMENTATION OF TALENT MANAGEMENT: STRATEGIES FOR RETAINING HIGH POTENTIAL EMPLOYEES IN A COMPETITIVE ERA Hendra Kurniawan; Rizkiana Karmelia Shaura
Jurnal Ekonomi Vol. 12 No. 3 (2023): Jurnal Ekonomi, 2023, September
Publisher : SEAN Institute

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Abstract

This study aims to analyze and understand the implementation of talent management as a strategy to retain high potential employees in a competitive era. In an increasingly competitive business environment, companies are required to ensure that they can retain and maximize the potential of their best employees in order to achieve competitive advantage. This study uses a qualitative method with a descriptive approach. Research results show the benefits of implementing talent management in organizations or companies including having the right people for the right jobs, increasing employee retention, making companies more developed, and making the recruitment process better. Research has also found that retaining highly talented employees can be done by providing clear career development, recognition and appreciation for work results, creating an attractive work environment and providing appropriate compensation.
Pengaruh Kepuasan Kerja dan Knowledge Sharing terhadap Kinerja Pegawai Kantor Imigrasi Kelas I Non TPI Tangerang Heberlinus Bago; Hendra Kurniawan; Syabrinildi
Jurnal Cakrawala Akademika Vol. 1 No. 3 (2024): Edisi September-Oktober
Publisher : PT. Pustaka Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70182/JCA.v1i3.62

Abstract

Kantor Non TPI tetap memiliki peran penting dalam pengelolaan keimigrasian, seperti pengurusan dokumen perjalanan, izin tinggal, dan tugas-tugas administratif lainnya yang berkaitan dengan keimigrasian. Tujuan penelitian ini adalah untuk mengetahui pengaruh kepuasan kerja dan knowledge sharing terhadap kinerja pegawai Kantor Imigrasi Kelas I Non TPI Tangerang. Populasi pada penelitian ini adalah pegawai kantor imigrasi kelas I non TPI Tangerang sebanyak 30 pegawai. Adapun teknik pengambilan sampel teknik sampling jenuh, dimana semua populasi dalam penelitian ini dijadikan sampel. Metode pendekatan dalam penelitian ini menggunakan metode kuantitatif dengan metode observasi dan kuesioner. Teknik analisa data yang digunakan adalah uji instrument, analisis deskriptif, uji asumsi klasik, analisis regresi linear berganda, uji koefisien determinasi, dan uji hipotesis dengan penggunakan SPSS 25. Hasil penelitian ini menunjukkan bahwa kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja pegawai kantor imigrasi kelas I non TPI Tangerang, knowledge sharing berpengaruh positif dan signifikan terhadap kinerja pegawai kantor imigrasi kelas I non TPI Tangerang, serta kepuasan kerja dan knowledge sharing berpengaruh positif dan signifikan terhadap kinerja pegawai kantor imigrasi kelas I non TPI Tangerang.
Pengaruh Job Insecurity dan Pengawasan Kerja terhadap Kedisiplinan Kerja Karyawan Outsourcing pada PT Airkon Pratama Project RSUD Kota Bekasi Cucu Solihah; Hendra Kurniawan
Jurnal Manajemen dan Akuntansi Cakrawarti Vol. 1 No. 2 (2026): Juli 2026 - September 2026
Publisher : PT Cakrawarti Empat Proksi

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Abstract

Work discipline is one of the essential factors in supporting organizational effectiveness, particularly for outsourced employees who are required to perform their duties in accordance with established operational standards. However, several conditions, including job insecurity and inadequate work supervision, may influence employees' level of discipline. This study aims to analyze the effect of job insecurity and work supervision on the work discipline of outsourced housekeeping employees at PT Airkon Pratama, RSUD Kota Bekasi Project. This research employed a quantitative descriptive approach. The population consisted of 100 outsourced housekeeping employees, while the sample comprised 74 respondents selected using purposive sampling techniques. Data were collected through questionnaires and analyzed using Statistical Package for the Social Sciences (SPSS), including validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, partial hypothesis testing (t-test), simultaneous hypothesis testing (F-test), and coefficient of determination analysis. The findings indicate that job insecurity and work supervision significantly influence employees' work discipline. Simultaneously, both independent variables contribute significantly to improving work discipline. Therefore, strengthening supervisory practices and managing employees' perceptions of job insecurity are essential strategies for improving organizational discipline. The findings are expected to provide valuable insights for organizations in developing more effective human resource management policies.