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All Journal Indonesian Journal of Science and Mathematics Education Jurnal Ilmiah Mandala Education (JIME) JISIP: Jurnal Ilmu Sosial dan Pendidikan Abdi Masyarakat Jurnal Ilmiah Administrasita' Decode: Jurnal Pendidikan Teknologi Informasi DIKMAT: Jurnal Pendidikan Matematika Pendikdas: Jurnal Pendidikan Dasar JPK: Jurnal Pendidikan dan Kebudayaan
Hardyanti Hardyanti
STKIP Harapan Bima
Arts Humanities Computer Science & IT Control & Systems Engineering Education Energy Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ANALISIS KEAKTIFAN BELAJAR SISWA: STUDI KASUS DI SEKOLAH DASAR NEGERI 1 BOLO Anggun Sofiani; Sri Suryaningsih; Hardyanti Hardyanti
Pendikdas: Pendidikan Dasar Vol 5, No 1 (2024): Mei 2024
Publisher : STKIP HARAPAN BIMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56842/pendikdas.v5i1.364

Abstract

This study aims to analyze student learning liveliness at Primary School Negeri 1 Bolo, focusing on aspects of collaboration, engagement, and motivation. The methods employed include questionnaires, observations, and interviews to gather data from 30 fifth-grade students. The results indicate that students exhibit high levels of collaboration and engagement but face challenges in motivation and active participation. These findings suggest the need for implementing more interactive and inclusive teaching strategies to enhance learning liveliness. This research is expected to provide recommendations for educators and school administrators to create a supportive learning environment that fosters students' academic and social development.
Improving Information Technology Service Management Effectiveness through ITIL Implementation at SMPN 7 IT Manggelewa Hardyanti; Yuyun Yuningsih RS; Maylisda Naomi Loko
Decode: Jurnal Pendidikan Teknologi Informasi Vol. 5 No. 3: NOVEMBER 2025
Publisher : Program Studi Pendidikan Teknologi Infromasi UMK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51454/decode.v5i3.1317

Abstract

Information Technology (IT) services are essential in enhancing the efficiency of administrative and learning processes in schools. However, many public junior high schools still manage IT services manually, without clear documentation or standard operating procedures, which leads to delayed responses, system unreliability, and low user satisfaction. This study aims to improve the effectiveness of IT service management at SMPN 7 IT Manggelewa through the implementation of a simplified model based on the ITIL (Information Technology Infrastructure Library) Service Operation framework. Employing a qualitative descriptive approach with an evaluative and model development orientation, data were collected through observations, interviews, document analysis, and questionnaires involving school stakeholders. The findings reveal major gaps between current practices and ITIL standards across five key processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Event Management. As a result, a contextualized ITIL-based model was developed, including SOPs, service request forms, access control procedures, a root-cause analysis template, and manual monitoring tools. The model was validated through a focus group discussion and revised for school-level applicability. This study concludes that the application of a school-adapted ITIL model improves service responsiveness, documentation practices, and stakeholder accountability in managing IT services.
Co-Authors Anggun Sofiani Ani Suciyati Ani Suciyati Ardi Rahmawan Azra Fauzi Islamiah, Muarif Khairunnisah, Noni Antika Lisda Ramdhani Maylisda Naomi Loko muhaimin muhaimin Muhammad Salahuddin Nur Amaliah Nur Anisa Nurfidah, Nurfidah Rosdiyanti, Evi Rostati Rostati Sarifudin Sarifudin Sri Suryaningsih Sultan Israihin W Widia Yuyun Yuningsih RS