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All Journal Intiqad: Jurnal Agama dan Pendidikan Islam Jurnal Riset Entrepreneurship
Suyoto Suyoto
Universitas Muhammadiyah Gresik
Religion Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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ANALISIS MUTU PELAYANAN PENDIDIKAN DENGAN MODEL SERVICE QUALITY Deviana Deviana; Suyoto Suyoto; Mahjudin Mahjudin; Fery Adhy Permana
Jurnal Riset Entrepreneurship Vol 4 No 1 (2021): (Edisi Pebruari) Volume 4, Nomor 1, Tahun 2021
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jre.v4i1.2281

Abstract

Kualitas layanan pendidikan perlu diperhatikan guna mengetahui seberapa besar kepuasan mahasiswa sebagai pengguna layanan pendidikan. Tujuan penelitian ini untuk menganalisis mutu layanan Program Studi Magister Manajemen Universitas Muhammadiyah Gresik dengan menggunakan metode Service Quality (tangible, reliability, responsiveness, assurance, dan empathy). Penelitian ini menggunakan pendekatan kuantitatif dengan metode eksploratif dimana yang menjadi populasi dan sampel yakni 55 mahasiswa aktif Program Studi Magister Manajemen dari angkatan 2016 hingga 2019. Teknik analisis data yang digunakan adalah Service Quality dengan menentukan nilai gap antara persepsi dan kinerja, membuat rangking dari nilai gap tertinggi hingga terendah, dan diagram kartesius. Hasil penelitian menyatakan bahwa dari 5 dimensi service quality, terdapat 2 dimensi memiliki gap tertinggi yakni tangible dan responsiveness dikarenakan ketidaksesuaian mahasiswa Program Studi Magister Manajemen Universitas Muhammadiyah Gresik dalam mendapatkan pelayanan yang layak.
The Role of Muhammadiyah Mosques in Forming Harmonious Families Through Islamic Education in Gresik Regency Noor Amirudin; Suyoto Suyoto
Intiqad: Jurnal Agama dan Pendidikan Islam Vol 18, No 1 (2026)
Publisher : UMSU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/intiqad.v17i2.28623

Abstract

This study aims to analyze the implementation of Islamic religious education in the formation of sakinah families at Masjid Ahmad Dahlan and to determine the outcomes of its implementation on the development of congregational families. This research employed an empirical study with a qualitative approach. Data collection techniques included interviews, observations, and documentation, while the data were analyzed using descriptive analysis methods. The findings indicate that the development of sakinah families through Islamic religious education at Masjid Ahmad Dahlan includes the fulfillment of social, spiritual, and material needs. The guidance activities have created a harmonious social pattern that supports the formation of sakinah families. Furthermore, the results show an improvement in the spiritual aspects of the congregation, indicated by the fulfillment of both material and spiritual needs as characteristics of a sakinah family. Therefore, the implementation of Islamic religious education at Masjid Ahmad Dahlan contributes positively to the formation of sakinah families, although it has not yet reached the highest level of sakinah.
Co-Authors Deviana Deviana Fery Adhy Permana Mahjudin Mahjudin Noor Amirudin