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All Journal Intiqad: Jurnal Agama dan Pendidikan Islam Jurnal Manajemen Kesehatan Indonesia Jurnal Riset Entrepreneurship
Suyoto Suyoto
Universitas Muhammadiyah Gresik
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Social Sciences

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ANALISIS MUTU PELAYANAN PENDIDIKAN DENGAN MODEL SERVICE QUALITY Deviana Deviana; Suyoto Suyoto; Mahjudin Mahjudin; Fery Adhy Permana
Jurnal Riset Entrepreneurship Vol 4 No 1 (2021): (Edisi Pebruari) Volume 4, Nomor 1, Tahun 2021
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jre.v4i1.2281

Abstract

Kualitas layanan pendidikan perlu diperhatikan guna mengetahui seberapa besar kepuasan mahasiswa sebagai pengguna layanan pendidikan. Tujuan penelitian ini untuk menganalisis mutu layanan Program Studi Magister Manajemen Universitas Muhammadiyah Gresik dengan menggunakan metode Service Quality (tangible, reliability, responsiveness, assurance, dan empathy). Penelitian ini menggunakan pendekatan kuantitatif dengan metode eksploratif dimana yang menjadi populasi dan sampel yakni 55 mahasiswa aktif Program Studi Magister Manajemen dari angkatan 2016 hingga 2019. Teknik analisis data yang digunakan adalah Service Quality dengan menentukan nilai gap antara persepsi dan kinerja, membuat rangking dari nilai gap tertinggi hingga terendah, dan diagram kartesius. Hasil penelitian menyatakan bahwa dari 5 dimensi service quality, terdapat 2 dimensi memiliki gap tertinggi yakni tangible dan responsiveness dikarenakan ketidaksesuaian mahasiswa Program Studi Magister Manajemen Universitas Muhammadiyah Gresik dalam mendapatkan pelayanan yang layak.
The Role of Muhammadiyah Mosques in Forming Harmonious Families Through Islamic Education in Gresik Regency Noor Amirudin; Suyoto Suyoto
Intiqad: Jurnal Agama dan Pendidikan Islam Vol 18, No 1 (2026)
Publisher : UMSU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/intiqad.v17i2.28623

Abstract

This study aims to analyze the implementation of Islamic religious education in the formation of sakinah families at Masjid Ahmad Dahlan and to determine the outcomes of its implementation on the development of congregational families. This research employed an empirical study with a qualitative approach. Data collection techniques included interviews, observations, and documentation, while the data were analyzed using descriptive analysis methods. The findings indicate that the development of sakinah families through Islamic religious education at Masjid Ahmad Dahlan includes the fulfillment of social, spiritual, and material needs. The guidance activities have created a harmonious social pattern that supports the formation of sakinah families. Furthermore, the results show an improvement in the spiritual aspects of the congregation, indicated by the fulfillment of both material and spiritual needs as characteristics of a sakinah family. Therefore, the implementation of Islamic religious education at Masjid Ahmad Dahlan contributes positively to the formation of sakinah families, although it has not yet reached the highest level of sakinah.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT JALAN DENGAN KEPUASAN SEBAGAI VARIBEL INTERVENING DI RS AMELIA PARE Divya Rachmadana; Djoko Soelistya; Suyoto Suyoto
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 2 (2025): Agustus 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.2.2025.134-144

Abstract

This study aims to examine the factors influencing the interest in revisiting outpatients at Amelia Pare Hospital. Specifically, it analyzes the impact of service quality, facilities, and satisfaction on the interest in repeat visits, with satisfaction as an intervening variable. The research uses a quantitative approach, with a population of patients who revisited the hospital and a sample of 180 respondents. Data analysis was conducted using Smart-PLS 4.0. The findings indicate that service quality (X1) has a direct effect on the interest in revisiting outpatient services (Y), while facilities (X2) also directly influence the interest in repeat visits (Y). Additionally, service quality (X1) directly affects patient satisfaction (Z), and satisfaction (Z) has a direct impact on the interest in repeat visits (Y). Moreover, service quality (X1) indirectly influences the interest in repeat visits through satisfaction (Z), indicating partial mediation, and facilities (X2) also indirectly influence repeat visit interest through satisfaction (Z). Based on these results, it is recommended that Amelia Pare Hospital enhance its service quality to improve patient satisfaction and increase the likelihood of repeat visits.
Co-Authors Deviana Deviana Divya Rachmadana Djoko Soelistya Fery Adhy Permana Mahjudin Mahjudin Noor Amirudin