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All Journal JMM17: Jurnal Ilmu Ekonomi dan Manajemen Jurnal Riset Entrepreneurship
Fery Adhy Permana
Universitas Muhammadiyah Gresik
Economics, Econometrics & Finance Social Sciences

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THE ROLE OF JOB SATISFACTION IN ORGANIZATIONAL CULTURE AND WORK MOTIVATION ON IMPROVING PERFORMANCE Trisya Rifaningrum Sholikhah; Suyoto Suyoto Suyoto; Mahjudin Mahjudin Mahjudin; Achmad Daeng GS; Fery Adhy Permana
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 8 No 01 (2021)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v8i01.4780

Abstract

Service companies in the health sector are closely related to performance appraisals to solve health problems in various circles of society. This study aims to determine the role of job satisfaction in organizational culture and work motivation on employee performance. This study uses a descriptive quantitative method with respondents all employees of PT. Main eye clinic as research sample. The data analysis technique used path analysis with 30 respondents. The results showed that organizational culture has an effect on employee performance, work motivation has an effect on employee performance, organizational culture has an effect on job satisfaction, job motivation has an effect on job satisfaction, job satisfaction on employee performance, organizational culture affects employee performance through job satisfaction as a mediation, motivation. work affects employee performance through job satisfaction as a mediation.
ANALISIS MUTU PELAYANAN PENDIDIKAN DENGAN MODEL SERVICE QUALITY Deviana Deviana; Suyoto Suyoto; Mahjudin Mahjudin; Fery Adhy Permana
Jurnal Riset Entrepreneurship Vol 4 No 1 (2021): (Edisi Pebruari) Volume 4, Nomor 1, Tahun 2021
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jre.v4i1.2281

Abstract

Kualitas layanan pendidikan perlu diperhatikan guna mengetahui seberapa besar kepuasan mahasiswa sebagai pengguna layanan pendidikan. Tujuan penelitian ini untuk menganalisis mutu layanan Program Studi Magister Manajemen Universitas Muhammadiyah Gresik dengan menggunakan metode Service Quality (tangible, reliability, responsiveness, assurance, dan empathy). Penelitian ini menggunakan pendekatan kuantitatif dengan metode eksploratif dimana yang menjadi populasi dan sampel yakni 55 mahasiswa aktif Program Studi Magister Manajemen dari angkatan 2016 hingga 2019. Teknik analisis data yang digunakan adalah Service Quality dengan menentukan nilai gap antara persepsi dan kinerja, membuat rangking dari nilai gap tertinggi hingga terendah, dan diagram kartesius. Hasil penelitian menyatakan bahwa dari 5 dimensi service quality, terdapat 2 dimensi memiliki gap tertinggi yakni tangible dan responsiveness dikarenakan ketidaksesuaian mahasiswa Program Studi Magister Manajemen Universitas Muhammadiyah Gresik dalam mendapatkan pelayanan yang layak.
Co-Authors Achmad Daeng GS Deviana Deviana Mahjudin Mahjudin Mahjudin Mahjudin Mahjudin Suyoto Suyoto Suyoto Suyoto Suyoto Trisya Rifaningrum Sholikhah