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Marlina Siregar
Faculty of Economics and Business, University of Labuhanbatu, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics

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The Effect of Location, Atmosphere, and Service Quality on Customer Satisfaction at Warkop Gelas Batu (GB) 5 Ahmad Yani Rantauprapat Ruwy Mai Andini; Marlina Siregar; Nurintan Asyiah Siregar
Quantitative Economics and Management Studies Vol. 3 No. 4 (2022)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.241 KB) | DOI: 10.35877/454RI.qems991

Abstract

Warkop gelas batu 5 Ahmad Yani Rantauprapat is effort moving business _ in the field culinary that sells miscellaneous food and drink . On research this addressed for knowing variable X1 location, X2 atmosphere , X3 Quality service and satisfaction customer . In study this population used _ that is whole consumers who have visit to warkop gelas batu 5 at least 1 time, and taking sample with formula unknown population as many as 97 respondents . Data collection is carried out with spread questionnaire use googleform and measure with scale likert . Data analysis techniques in research this use PLS (partial least square) analysis which is analysis equality -based Structural Equation Modeling (SEM) variant with use softwear SmartPLS 3. Research results this show that location take effect positive and significant to satisfaction customer . Atmosphere take effect no significant to satisfaction customer and quality service take effect positive and significant to satisfaction customer
Effect of Education Level and Work Experience on Performance of Rantauprapat Hospital Employees Maulida Simamora; Marlina Siregar; Nurintan Asyiah Siregar
Quantitative Economics and Management Studies Vol. 3 No. 4 (2022)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (516.574 KB) | DOI: 10.35877/454RI.qems992

Abstract

The purpose of this study was to determine the effect of level of education and work experience on the performance of employees of RSUD Rantauprapat . This type of research is associative research. The population used in this study were employees of the Rantauprapat Hospital. Data collection techniques were carried out by interviews, questionnaires and documentation studies. The data analysis tool used in this study used SPSS. The results of this study indicate that for the education level variable (X1), the t - count value (2.921) > t table 1 , 664) and the significance level of 0.00 0 <0.05. This means that partially the level of education affects the performance of employees at RSID Rantauprapat . For work experience variable (X2), obtained t count (3.921) > t table (1, 661) and a significance level of 0.00 0 < 0.05. This means that partially work experience has an effect on employee performance
Analysis of The Effect of Facility and Service Quality on Consumer Satisfaction Erwin Pratama Sinaga; Marlina Siregar; Nurintan Asyiah Siregar
Quantitative Economics and Management Studies Vol. 3 No. 5 (2022)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.187 KB) | DOI: 10.35877/454RI.qems1041

Abstract

This study aims to determine the variable of facilities (X1 ) and service quality (X2 ) and the variable of customer satisfaction (Y). In this study, the population used was all consumers who had visited the Hotel Platinum Rantauprapat at least 1 time, and the sample was taken using the unknown population formula for as many as 100 respondents. Data was collected by distributing questionnaires using google Forms and measured by a Likert scale. The data analysis technique in this study uses PLS (partial least square) analysis which is a variant-based Structural Equation Modeling (SEM) equation analysis using SmartPLS 3 software. The results of this study indicate that facilities and service quality have a positive and significant effect on customer satisfaction
Co-Authors Erwin Pratama Sinaga Maulida Simamora Nurintan Asyiah Siregar Ruwy Mai Andini