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RESISTANCE OF FISHERMEN AND TOURIST PRACTITIONERS TO DEVELOPMENT OF CRAB, GROINT, AND WALK WAY ALONG BEACHES LOCATED IN SANUR AREA, DENPASAR, BALI Winia, I Nyoman
E-Journal of Cultural Studies Volume 7, Number 4, November 2014
Publisher : Cultural Studies Doctorate Program, Postgraduate Program of Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study is to comprehend the resistance of fisherman community and tourism practitioner in the development of crab, groint, and walk way system in Sanur beach region, Denpasar, Bali. This research concerns on the real field with an emphirical character approach which relates to the resistance of fisherman community and tourism practitioner that is still highly bubling. Lately, there has been an abrasion from the sea water which resulting to the damage of the coastal line structure. Results of the research indicated that: (1). The resistance of fisherman community and tourism practitioner in the development of crab, groint, and walk way system in Sanur beach has been meant as the occurrence of the conflict of interests between investors where the fisherman community and tourism practitioner are sacrified. (2). The causing factors of the resistance of fisherman community and tourism practitioner are due to the command for farm depletion in Sanur beach region by local government authority was without having a good socialization; the development of the tourism accommodation facilities by the investors exploited the farm of fisherman community and tourism practitioner; and also the loss occurred on the community members from the lateral impact incurred by the development of the crab, groint, and walk way system in Sanur beach region. (3). This community resistance has impacted the physical environment, social life, culture, and economy as well as the felt meaning in: the prosperity meaning, religion, politics and community psychology.

Analysis of Guest Satisfaction Level in Increasing Guest Intend to Recommend at Renaissance Bali Uluwatu Resort & Spa Dewi, Ni Kadek Sita Junika; Winia, I Nyoman; Suja, I Ketut; Septevany, Elvira
Journal of Business Management Education (JBME) Vol 7, No 1 (2022)
Publisher : Business Education Program of Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jbme.v7i1.36419

This study aims to determine the level of guest satisfaction and the efforts of Renaissance Bali Uluwatu Resort Spa in increasing guest's intend to recommend. As for implementing these objectives, the population in this study was guests who have stayed at the Renaissance Bali Uluwatu Resort Spa and the samples in this study were 50 survey e-mail using purposive sampling technique with descriptive statistical analysis techniques. The data used in this study is secondary data obtained from the results of the survey e-mail. The results obtained from this study are guests who intend to recommend have an average score of 8.7. It means that guests are very likely to recommend hotels, while the guest satisfaction variable has an average score of 9 which guests are very satisfied with the hotel. The efforts made by Renaissance Bali Uluwatu Resort Spa in increasing guest intent to recommend providing extraordinary services, lowering prices, providing facilities as offered, and simplifying the check-in process. The results show to increasing guests intend to recommend, Renaissance Bali Uluwatu Resort Spa makes satisfaction indicators as a standard for all staff so guests intend to recommend can be developed.

Implementation Of Excellent Service By Front Office Department To Increase Guest Satisfaction At Kayumanis Jimbaran Private Estate And Spa Paramitha P, Putu Ayu Sari Pradnya; Winia, I Nyoman; Armoni, Ni Luh Eka
Jurnal Sains Terapan Pariwisata Vol. 7 No. 2 (2022): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v7i2.336

Purpose: This study focuses on implementing excellent service based on or guided by standard operating procedures by looking at the operational conditions that took place in a specified period. The purpose of this study was to determine the application of excellent service by the front office department to increase satisfaction and assess the level of guest satisfaction with service by implementing excellent service to find out how effectively excellent service is applied in standard operating procedures to create unique and quality services.Methods: This study uses a qualitative descriptive method by comparing the percentage value to determine the difference of each indicator in the applicable standard operating procedure so that data can be presented to conclude. Data collection methods in this study are observation, interviews, documentation, literature study, and data reduction using a questionnaire.Results and discussion: The results of this study indicate that all front office department employees at Kayumanis Jimbaran Private Estate And Spa have implemented excellent service in all existing operations by standard operating procedures. Traditional operating systems are designed to facilitate front-office department employees in daily operational processes and as a basis for providing services.Implication: The implementation of excellent service by the front office department at Kayumanis Jimbaran Private Estate And Spa has been effectively implemented and provides satisfaction according to customer expectations.

Analysis Of Workload On Employee Performance In The Front Office Department At The Apurva Kempinski Bali Putradewa Yo, Komang Bagus; Winia, I Nyoman; Sagitarini, Luh Linna
Jurnal Sains Terapan Pariwisata Vol. 7 No. 3 (2022): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v7i3.337

Purpose: This study aims to determine whether or not there is and how much influence workload has on employee performance at the Front Office Department at The Apurva Kempinski Bali.Methods: This research is quantitative, with data collection methods obtained through observation, interviews, and questionnaires. This study uses 50 respondents with the technique of proportional stratified random sampling. The data were analyzed using quantitative techniques, namely simple linear regression analysis.Results and discussion: The results of this study indicate that there is a negative and significant influence of workload on employee performance, and the magnitude of the effect of workload on employee performance is 31.1%. Along with hotel development in Bali, competition between accommodations to attract tourists is inevitable. One of the strategies used to win the match is providing quality services resulting from employee performance.Implication: In the Apurva Kempinski Bali, especially in the Front Office Department, employee performance is still not optimal because employees are laid off during the pandemic, which requires employees to work multitasking, which increases the workload of employees.

Guest satisfaction level of front office service during covid-19 in renaissance bali uluwatu resort & spa Paramita, Ni Made Mira; Winia, I Nyoman; Suarta, I Ketut; Septevany, Elvira
Journal of Business on Hospitality and Tourism Vol 8, No 1 (2022): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v8i1.295

The purpose of this research is to examine the level of guest satisfaction with the services of Front office staff at Renaissance Bali Uluwatu Resort & Spa. The population is 60 respondents with the sample of method accidental sampling. The method of analysis used is the ServQual Test to describe the gap between expected service quality (expectations) and reality (perceptions). Furthermore, it is analyzed by Important-Performance Analyzes (IPA) using a Cartesian Diagram to identify services based on the level of importance and customer satisfaction with the service quality. The attributes that produce a positive average gap are shown in the dimensions of reliability, assurance, and empathy, which means that the service is satisfactory. On the other hand, the attributes that need to be improved and produce a negative average gap are tangible and responsiveness dimensions.

Implementasi Spiritualitas di Tempat Kerja untuk Meningkatkan Kinerja Karyawan di Sanctoo Suites & Villas Pramana, Made Dwitya Teja; Astawa, I Ketut; Winia, I Nyoman; Sudiarta, Made; Suparta, I Ketut
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 2 (2024): Agustus 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i2.366

Purpose: The purpose of this study is to determine the implementation of spirituality in the workplace and the effect of the implementation to the performance of employees at Sanctoo Suites & Villas, Singapadu, Gianyar. Research methods: The type of data in this study is primary data which obtained through observation, interviews, and questionnaires from 60 samples. The data analysis technique used is simple linear regression and processed through the SPSS. Results and discussion: The management of Sanctoo Suites & Villa has not explicitly implemented spirituality in the workplace buat implicitly the concept of spirituality in the workplace has been applied by management based on three dimensions that build spirituality in the workplace, namely meaningful work, feeling connected to the community, and alignment with organizational values. Spirituality has a positive influence on employee performance at Sanctoo Suites & Villas. Implication: This study has particular implications for the Sanctoo Suites & Villa management in building value dimensions that can increase the spirituality of employees in carrying out their duties so that they can contribute to the performance of their employees and to the companies.

Implementation of Social Media Influencers in Building Brand Image at Courtyard by Marriott Bali Nusa Dua Resort Ningsih, Ni Ketut Manohara Raditya; Winia, I Nyoman; Armoni, Ni Luh Eka; Septevany, Elvira
Digital Business Journal Vol 4, No 1 (2025)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/digibis.v4i1.13849

This study aims to determine social media influencers' influence on building Courtyard's brand image by Marriott Bali Nusa Dua Resort. The data collection method used in this study is by conducting observations and distributing questionnaires. The population of this study was Instagram users who follow Instagram social media influencers and the Courtyard by Marriott Bali Nusa Dua Resort, with a sampling technique using purposive sampling with a sample size of 100 respondents. The data analysis technique used in this study is simple linear regression. The results of this study indicate that the implementation of social media influencers has a strong relationship, as evidenced by a simple correlation test with a coefficient of 0.724 and has a positive and significant effect on brand image. The value of the coefficient of determination is 0.524, which means that social media influencers have an influence of 52.4% in improving the brand image at Courtyard by Marriott Bali Nusa Dua Resort, while the remaining 47.6% is influenced by other factors not examined in this study. The indicators of social media influence, namely visibility, credibility, attractiveness, and power, state that each indicator has its role in building brand image. If each indicator is applied optimally, it will positively impact brand image. However, it is better to consider the power criteria that are owned because it can maximize the number of audiences who are influenced and follow the directions of the promotion carried out by social media influencers.

Guest satisfaction level of front office service during covid-19 in renaissance bali uluwatu resort & spa Paramita, Ni Made Mira; Winia, I Nyoman; Suarta, I Ketut; Septevany, Elvira
Journal of Business on Hospitality and Tourism Vol. 8 No. 1 (2022): June 2022
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v8i1.295

The purpose of this research is to examine the level of guest satisfaction with the services of Front office staff at Renaissance Bali Uluwatu Resort & Spa. The population is 60 respondents with the sample of method accidental sampling. The method of analysis used is the ServQual Test to describe the gap between expected service quality (expectations) and reality (perceptions). Furthermore, it is analyzed by Important-Performance Analyzes (IPA) using a Cartesian Diagram to identify services based on the level of importance and customer satisfaction with the service quality. The attributes that produce a positive average gap are shown in the dimensions of reliability, assurance, and empathy, which means that the service is satisfactory. On the other hand, the attributes that need to be improved and produce a negative average gap are tangible and responsiveness dimensions.

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