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Armoni, Ni Luh Eka
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Implementation Of Excellent Service By Front Office Department To Increase Guest Satisfaction At Kayumanis Jimbaran Private Estate And Spa Paramitha P, Putu Ayu Sari Pradnya; Winia, I Nyoman; Armoni, Ni Luh Eka
Jurnal Sains Terapan Pariwisata Vol. 7 No. 2 (2022): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v7i2.336

Abstract

Purpose: This study focuses on implementing excellent service based on or guided by standard operating procedures by looking at the operational conditions that took place in a specified period. The purpose of this study was to determine the application of excellent service by the front office department to increase satisfaction and assess the level of guest satisfaction with service by implementing excellent service to find out how effectively excellent service is applied in standard operating procedures to create unique and quality services.Methods: This study uses a qualitative descriptive method by comparing the percentage value to determine the difference of each indicator in the applicable standard operating procedure so that data can be presented to conclude. Data collection methods in this study are observation, interviews, documentation, literature study, and data reduction using a questionnaire.Results and discussion: The results of this study indicate that all front office department employees at Kayumanis Jimbaran Private Estate And Spa have implemented excellent service in all existing operations by standard operating procedures. Traditional operating systems are designed to facilitate front-office department employees in daily operational processes and as a basis for providing services.Implication: The implementation of excellent service by the front office department at Kayumanis Jimbaran Private Estate And Spa has been effectively implemented and provides satisfaction according to customer expectations.
The Implementation of Green Housekeeping at Kampoeng Villa Merta, Ketut Sami Ade; Armoni, Ni Luh Eka; Murni, Ni Nym Gst Suci; Septevany, Elvira
Jurnal Pariwisata Terapan Vol 8, No 1 (2024)
Publisher : Sekolah Vokasi, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jpt.77081

Abstract

This study aims to determine how the implementation of green housekeeping in Kampoeng Villa. This type of research is descriptive qualitative research. The data was collected by doing observation, interviews, and documentation. Sources of data used include primary and secondary data with a purposive sampling technique involving 6 sources. The results showed that Kampoeng Villa had implemented green housekeeping which was quite good, starting from the SOP that was already owned by Kampoeng Villa regarding the implementation of green housekeeping which was following the indicators in the study which included green action on changing linen which was carried out twice a week, changing towels every two days, use of cleaning materials that prioritize environmentally friendly products such as grated coconut, warm water and if needed only use a small amount of cleaning agent containing chemicals on particular objects, for the standard of cleanliness applied twice a week inside of the villa and every day outside the villa area. The ventilation in Kampoeng Villa was great due to they have comfortable building designs such as doors and windows that can be fully opened, which makes low consumption of air conditioning in each room, the air conditioners also have an inverter system that can be saving the energy cost. Kampoeng villas also used environmentally friendly products such as trash bins, guest supplies, and additional facilities, most of them made from the wood and ceramics. For waste management, Kampoeng Villa has collaborated with third parties in which organic and inorganic waste are placed in separate trash bins as well. The plastic or bottles, it is maximized as a place for some plants that can be placed inside and outside of the villa area refers to the 3R program, reuse, reduce and recycle. To maximize the implementation of green housekeeping, Kampoeng Villa has conducted intensive training for the employees and guests to participate and support its implementation. The employee also scheduled in writing, each employee working eight hours a day with three shift changes.
Employee Performance and Retention: The Role of Supervisor Support and Work Motivation at Five Star Hotels in Bali Astawa, I Ketut; Suardani, Anak Agung Putri; Armoni, Ni Luh Eka
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 1 (2024): April 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i1.338

Abstract

Purpose: The problems raised in this study are the effect of supervisor support on employee work motivation, the effect of work motivation on employee performance, and the effect of work motivation on employee retention at 5-star hotels in Bali. This study aims to analyze the importance of supervisor support in motivating operational employees and its implications for work performance and employee retention in 5-star hotels in Bali. Research methods: The population in this study is all permanent employees at 5-star hotels in Bali. The number of research respondent samples of 125 was determined by purposive sampling. The research data used are primary data and secondary data. The data processing method is carried out with SEM with SmartPLS 4. Results and discussion: The effect of supervisor support on employee work motivation at a 5-star hotel in Bali 64.9% was positive and significant, which means that the higher the supervisor support, the higher the employee's work motivation. Employee work motivation has a positive and significant effect of 64.6% on employee performance, and work motivation affects employee retention positively and significantly by 52.5%. After considering the control variable, the increased R-Square value suggests that supervisor support positively impacts employee motivation if employees have a high education. Implication: Aspects of educational level greatly influence a supervisor in making decisions to motivate employees at a 5-star hotel in Bali. Decision-making is faster and more structured because it has a mature theoretical foundation. The higher the education, the more comprehensive the supervisor's insight. A supervisor with an unmarried status has speed in making decisions and motivates his employees. From a gender perspective, women cannot freely determine workload and work shifts compared to men.
Meningkatkan hunian hotel dan kepuasan pelanggan melalui strategi reservasi online yang efisien dan inovatif Krisnayanti, Si Luh Made; Armoni, Ni Luh Eka; Darlina, Lien; Mandang, Selvie Ratna Ivone
Journal of Commerce, Management, and Tourism Studies Vol. 1 No. 1 (2022): Dec 2022
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v1i1.4

Abstract

This study aims to evaluate the contribution of online and offline room reservation methods to overall room occupancy at LINK Hotel, while also examining the implementation of an online reservation system. The primary objective is to determine how these reservation channels influence occupancy rates and to identify the benefits and challenges associated with online reservations. Data were collected using multiple methods, including observation, in-depth interviews, documentation, and a review of relevant literature. This multi-method approach provided a comprehensive understanding of the current reservation practices and their impact on hotel occupancy. The study analyzed reservation data over a three-year period, using both descriptive statistical techniques and qualitative descriptive methods to capture trends and underlying factors influencing the performance of each reservation method. The results revealed significant fluctuations in the monthly contribution of offline reservations. In 2015, offline reservations contributed an average of 6.8% to room occupancy, which decreased to 1.87% in 2016 and further to 1.62% in 2017. In contrast, online reservations consistently played a dominant role in driving room occupancy, contributing 93.41% in 2015, increasing to 98.13% in 2016, and reaching 98.38% in 2017. These figures indicate that the shift towards digital booking methods has had a substantial impact on occupancy rates. Furthermore, the study explores the operational steps involved in online reservation processes, the benefits derived from leveraging digital channels—such as improved efficiency, customer convenience, and increased reach—and recommendations for optimizing the application of these systems. The findings suggest that enhancing the online reservation experience is critical for maintaining and potentially increasing room occupancy. In conclusion, the study supports the strategic shift towards online reservations, providing actionable insights for hotel management to further capitalize on digital channels to improve occupancy and customer satisfaction.
Employee Performance and Retention: The Role of Supervisor Support and Work Motivation at Five Star Hotels in Bali Astawa, I Ketut; Suardani, Anak Agung Putri; Armoni, Ni Luh Eka
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 6 No 1 (2025): April 2025
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v6i1.428

Abstract

Purposes: This study aims to analyze the importance of supervisor support in motivating operational employees and its implications for work performance and employee retention in 5-star hotels in Bali. The problems raised in this study are the effect of supervisor support on employee work motivation, the effect of work motivation on employee performance, and the effect of work motivation on employee retention at 5-star hotels in Bali. Research methods: The population in this study is all permanent employees at 5-star hotels in Bali. The number of research respondent samples of 125 was determined by purposive sampling. The research data used are primary data and secondary data. The data processing method is carried out with SEM with SmartPLS 4. Results and discussion: The effect of supervisor support on employee work motivation at a 5-star hotel in Bali 64.9% was positive and significant, which means that the higher the supervisor support, the higher the employee's work motivation. Employee work motivation has a positive and significant effect of 64.6% on employee performance, and work motivation affects employee retention positively and significantly by 52.5%. After considering the control variable, the increased R-Square value suggests that supervisor support positively impacts employee motivation if employees have a high education. Implication: Aspects of educational level greatly influence a supervisor in making decisions to motivate employees at a 5-star hotel in Bali. Decision-making is faster and more structured because it has a mature theoretical foundation. The higher the education, the more comprehensive the supervisor's insight. A supervisor with an unmarried status has speed in making decisions and motivates his employees. From a gender perspective, women cannot freely determine workload and work shifts compared to men.
Enhancing Delegate Satisfaction through Green Practices at Bali Nusa Dua Convention Center Muda, Yoga Angga; Armoni, Ni Luh Eka; Bagiastuti, Ni Ketut; Septevany, Elvira
International Journal of Green Tourism Research and Applications Vol. 7 No. 1 (2025): June 2025
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v7i1.60-73

Abstract

The purpose of this study was to determine the effect of green practices on delegate satisfaction at the Bali Nusa Dua Convention Center (BNDCC). The data collection method used was distributing questionnaires to delegates who had held meetings at the Bali Nusa Dua Convention Center from January 2024 to May 2024 and the observation. In this study, the author used the Slovin Formula, 98 samples from 6200 populations. The results show that green practice significantly affects delegate satisfaction at the Bali Nusa Dua Convention Center. The results of the determination coefficient (R-squared) test are 0.567 (56.7%). The implementation of green practices results in an impact on guest satisfaction. The correlation between green practice implementation and delegate satisfaction is approximately 56.7%. This indicates that BNDCC's green practices positively influence delegation of satisfaction, interest in revisiting, and willingness to recommend. The most influential indicator on guest satisfaction is BNDCC, which has been green certified and has also implemented energy saving by installing LED lights for lighting. Delegates' satisfaction can also be seen in wanting to hold events at BNDCC with sustainability themes. The questionnaire results given to the delegates who held this event also recommended carrying out activities here, especially with the theme of sustainability.
Implementation of Social Media Influencers in Building Brand Image at Courtyard by Marriott Bali Nusa Dua Resort Ningsih, Ni Ketut Manohara Raditya; Winia, I Nyoman; Armoni, Ni Luh Eka; Septevany, Elvira
Digital Business Journal Vol 4, No 1 (2025)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/digibis.v4i1.13849

Abstract

This study aims to determine social media influencers' influence on building Courtyard's brand image by Marriott Bali Nusa Dua Resort. The data collection method used in this study is by conducting observations and distributing questionnaires. The population of this study was Instagram users who follow Instagram social media influencers and the Courtyard by Marriott Bali Nusa Dua Resort, with a sampling technique using purposive sampling with a sample size of 100 respondents. The data analysis technique used in this study is simple linear regression. The results of this study indicate that the implementation of social media influencers has a strong relationship, as evidenced by a simple correlation test with a coefficient of 0.724 and has a positive and significant effect on brand image. The value of the coefficient of determination is 0.524, which means that social media influencers have an influence of 52.4% in improving the brand image at Courtyard by Marriott Bali Nusa Dua Resort, while the remaining 47.6% is influenced by other factors not examined in this study. The indicators of social media influence, namely visibility, credibility, attractiveness, and power, state that each indicator has its role in building brand image. If each indicator is applied optimally, it will positively impact brand image. However, it is better to consider the power criteria that are owned because it can maximize the number of audiences who are influenced and follow the directions of the promotion carried out by social media influencers.
MARKETING COMMUNICATION TO ENHANCE BRAND IMAGE AT HOTEL FAIRFIELD BY MARRIOTT BALI LEGIAN Dewi, Komang Tri Herlina; Sagitarini, Luh Linna; Armoni, Ni Luh Eka
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 3 (2025): August 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i3.3628

Abstract

This istudy aimed to explore how marketing communications are implemented at the Fairfield by Marriott Bali Legian Hotel and to analyze how these efforts influence the hotel's brand image. The research used a quantitative method through simple linear regression analysis, supported by a qualitative approach involving structured interviews. The findings show that the hotel has implemented its marketing communications strategy very effectively. In particular, the use of Instagram has generated strong engagement from followers on the official account, @fairfieldbalilegian. This is further supported by an increase in the account’s performance metrics, as measured using the website phlanx.com. Data analysis reveals that marketing communication plays i a significant i role i in enhancing i the hotel’s brand image. The simple regression analysis produced a constant value of 13.420 and a regression coefficient of 0.777, indicating that for every one-unit increase in marketing communication efforts, the brand image improves by 0.777 units. Furthermore, the coefficient of determination (R²) was found to be 0.794. This means that 79.4% of the hotel’s brand image is influenced by marketing communication activities, while the remaining i 20.6% is affected by other i factors
Co-Authors Astawa, I Ketut Bagiastuti, Ni Ketut Dewi, Komang Tri Herlina I Nyoman Winia Krisnayanti, Si Luh Made Lien Darlina, Lien Mandang, Selvie Ratna Ivone Merta, Ketut Sami Ade Muda, Yoga Angga Murni, Ni Nym Gst Suci Ningsih, Ni Ketut Manohara Raditya Paramitha P, Putu Ayu Sari Pradnya Sagitarini, Luh Linna Septevany, Elvira Suardani, Anak Agung Putri