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Analysis of Guest Satisfaction Level in Increasing Guest Intend to Recommend at Renaissance Bali Uluwatu Resort & Spa Dewi, Ni Kadek Sita Junika; Winia, I Nyoman; Suja, I Ketut; Septevany, Elvira
Journal of Business Management Education (JBME) Vol 7, No 1 (2022)
Publisher : Business Education Program of Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jbme.v7i1.36419

This study aims to determine the level of guest satisfaction and the efforts of Renaissance Bali Uluwatu Resort Spa in increasing guest's intend to recommend. As for implementing these objectives, the population in this study was guests who have stayed at the Renaissance Bali Uluwatu Resort Spa and the samples in this study were 50 survey e-mail using purposive sampling technique with descriptive statistical analysis techniques. The data used in this study is secondary data obtained from the results of the survey e-mail. The results obtained from this study are guests who intend to recommend have an average score of 8.7. It means that guests are very likely to recommend hotels, while the guest satisfaction variable has an average score of 9 which guests are very satisfied with the hotel. The efforts made by Renaissance Bali Uluwatu Resort Spa in increasing guest intent to recommend providing extraordinary services, lowering prices, providing facilities as offered, and simplifying the check-in process. The results show to increasing guests intend to recommend, Renaissance Bali Uluwatu Resort Spa makes satisfaction indicators as a standard for all staff so guests intend to recommend can be developed.

The Implementation of Green Housekeeping at Kampoeng Villa Merta, Ketut Sami Ade; Armoni, Ni Luh Eka; Murni, Ni Nym Gst Suci; Septevany, Elvira
Jurnal Pariwisata Terapan Vol 8, No 1 (2024)
Publisher : Sekolah Vokasi, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jpt.77081

This study aims to determine how the implementation of green housekeeping in Kampoeng Villa. This type of research is descriptive qualitative research. The data was collected by doing observation, interviews, and documentation. Sources of data used include primary and secondary data with a purposive sampling technique involving 6 sources. The results showed that Kampoeng Villa had implemented green housekeeping which was quite good, starting from the SOP that was already owned by Kampoeng Villa regarding the implementation of green housekeeping which was following the indicators in the study which included green action on changing linen which was carried out twice a week, changing towels every two days, use of cleaning materials that prioritize environmentally friendly products such as grated coconut, warm water and if needed only use a small amount of cleaning agent containing chemicals on particular objects, for the standard of cleanliness applied twice a week inside of the villa and every day outside the villa area. The ventilation in Kampoeng Villa was great due to they have comfortable building designs such as doors and windows that can be fully opened, which makes low consumption of air conditioning in each room, the air conditioners also have an inverter system that can be saving the energy cost. Kampoeng villas also used environmentally friendly products such as trash bins, guest supplies, and additional facilities, most of them made from the wood and ceramics. For waste management, Kampoeng Villa has collaborated with third parties in which organic and inorganic waste are placed in separate trash bins as well. The plastic or bottles, it is maximized as a place for some plants that can be placed inside and outside of the villa area refers to the 3R program, reuse, reduce and recycle. To maximize the implementation of green housekeeping, Kampoeng Villa has conducted intensive training for the employees and guests to participate and support its implementation. The employee also scheduled in writing, each employee working eight hours a day with three shift changes.

Guest satisfaction level of front office service during covid-19 in renaissance bali uluwatu resort & spa Paramita, Ni Made Mira; Winia, I Nyoman; Suarta, I Ketut; Septevany, Elvira
Journal of Business on Hospitality and Tourism Vol 8, No 1 (2022): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v8i1.295

The purpose of this research is to examine the level of guest satisfaction with the services of Front office staff at Renaissance Bali Uluwatu Resort & Spa. The population is 60 respondents with the sample of method accidental sampling. The method of analysis used is the ServQual Test to describe the gap between expected service quality (expectations) and reality (perceptions). Furthermore, it is analyzed by Important-Performance Analyzes (IPA) using a Cartesian Diagram to identify services based on the level of importance and customer satisfaction with the service quality. The attributes that produce a positive average gap are shown in the dimensions of reliability, assurance, and empathy, which means that the service is satisfactory. On the other hand, the attributes that need to be improved and produce a negative average gap are tangible and responsiveness dimensions.

Simbol Perempuan dalam Kanji Jepang dan Mandarin Harisal, Harisal -; Septevany, Elvira; Liu, dan dan; Kanah, Kanah; dyah, wahyuning
IZUMI Vol 13, No 1 (2024): June
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/izumi.13.1.90-97

Women are widely used in writing kanji, both Japanese and Mandarin kanji. The aim of this research is to describe the meaning of Woman in the kanji, both kanji in Japanese and Mandarin. The method used is a descriptive-qualitative research method, which is a method used by researchers to find knowledge or theory regarding research at a certain time, with the population and sample being kanji which uses female kanji originating from Japanese and Mandarin to get the meaning and describe it. The research results show that there are several similarities and differences in literal meaning in Japanese and Mandarin. However, the difference in meaning is not so significant because the interpretations are almost the same and the ultimate goal is to both represent women, so it can be seen that the meaning of women in kanji in both Japanese and Mandarin is both to represent women, both in terms of activities carried out and woman's own identity.

Enhancing Delegate Satisfaction through Green Practices at Bali Nusa Dua Convention Center Muda, Yoga Angga; Armoni, Ni Luh Eka; Bagiastuti, Ni Ketut; Septevany, Elvira
International Journal of Green Tourism Research and Applications Vol. 7 No. 1 (2025): June 2025
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v7i1.60-73

The purpose of this study was to determine the effect of green practices on delegate satisfaction at the Bali Nusa Dua Convention Center (BNDCC). The data collection method used was distributing questionnaires to delegates who had held meetings at the Bali Nusa Dua Convention Center from January 2024 to May 2024 and the observation. In this study, the author used the Slovin Formula, 98 samples from 6200 populations. The results show that green practice significantly affects delegate satisfaction at the Bali Nusa Dua Convention Center. The results of the determination coefficient (R-squared) test are 0.567 (56.7%). The implementation of green practices results in an impact on guest satisfaction. The correlation between green practice implementation and delegate satisfaction is approximately 56.7%. This indicates that BNDCC's green practices positively influence delegation of satisfaction, interest in revisiting, and willingness to recommend. The most influential indicator on guest satisfaction is BNDCC, which has been green certified and has also implemented energy saving by installing LED lights for lighting. Delegates' satisfaction can also be seen in wanting to hold events at BNDCC with sustainability themes. The questionnaire results given to the delegates who held this event also recommended carrying out activities here, especially with the theme of sustainability.

Implementation of Social Media Influencers in Building Brand Image at Courtyard by Marriott Bali Nusa Dua Resort Ningsih, Ni Ketut Manohara Raditya; Winia, I Nyoman; Armoni, Ni Luh Eka; Septevany, Elvira
Digital Business Journal Vol 4, No 1 (2025)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/digibis.v4i1.13849

This study aims to determine social media influencers' influence on building Courtyard's brand image by Marriott Bali Nusa Dua Resort. The data collection method used in this study is by conducting observations and distributing questionnaires. The population of this study was Instagram users who follow Instagram social media influencers and the Courtyard by Marriott Bali Nusa Dua Resort, with a sampling technique using purposive sampling with a sample size of 100 respondents. The data analysis technique used in this study is simple linear regression. The results of this study indicate that the implementation of social media influencers has a strong relationship, as evidenced by a simple correlation test with a coefficient of 0.724 and has a positive and significant effect on brand image. The value of the coefficient of determination is 0.524, which means that social media influencers have an influence of 52.4% in improving the brand image at Courtyard by Marriott Bali Nusa Dua Resort, while the remaining 47.6% is influenced by other factors not examined in this study. The indicators of social media influence, namely visibility, credibility, attractiveness, and power, state that each indicator has its role in building brand image. If each indicator is applied optimally, it will positively impact brand image. However, it is better to consider the power criteria that are owned because it can maximize the number of audiences who are influenced and follow the directions of the promotion carried out by social media influencers.

An Analysis of "来/去" Errors in Chinese Directional Complements by Indonesian Students Marsuki, Ria Riski; Waru, Dian Sari Unga; Septevany, Elvira; Fatmawati, Fatmawati
Longda Xiaokan: Journal of Mandarin Learning and Teaching Vol. 8 No. 1 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/longdaxiaokan.v8i1.24942

Mandarin Chinese directional complements present a significant and well-documented challenge for Indonesian learners. This study delves into the intricacies of this grammatical aspect, aiming to identify the specific difficulties encountered by Indonesian students and to propose effective pedagogical strategies. The research employs a mixed-methods approach, beginning with a comparative linguistic analysis of complement expression in both Mandarin Chinese and Indonesian to pinpoint potential areas of linguistic interference. Subsequently, a questionnaire is administered to Indonesian students learning Mandarin to gather empirical data on their comprehension and application of directional complements. Furthermore, a detailed error analysis is conducted on student-produced language samples, focusing specifically on the use of “来/去” (lái/qù) and other directional complement structures. The findings of this study illuminate the multifaceted reasons behind the observed errors, encompassing negative transfer from the learners' first language, individual learner variables such as learning styles and aptitude, environmental factors influencing language acquisition, and the potential inadequacies of current teaching materials and methodologies. Ultimately, this research culminates in the formulation of targeted teaching suggestions and practical methods designed to mitigate these challenges and enhance the learning experience for Indonesian students striving to master Chinese directional complements.

Marketing Strategy in Increasing Ballroom Sales at New Kuta Hotel Wulandari, Monika Aprilia; Septevany, Elvira; Komala Sari, I Gusti Agung Mas Krisna; Suarta, I Ketut
Journal of Business on Hospitality and Tourism Vol. 6 No. 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v6i2.225

This research aims to increase ballroom sales at New Kuta Hotel, to find out marketing strategies that should be used by the sales & marketing departments to increase ballroom sales and to find out which strategies are most effective in marketing strategies by sales & marketing department. The analysis techniques used are qualitative descriptive analysis, quantitative descriptive analysis, Internal Factor Analysis Summary Matrix (IFAS), External Factor Analysis Summary Matrix (EFAS), Internal–External Matrix (IE), SWOT Analysis and Quantitative Strategic Planning Matrix (QSPM). Based on the results of IFAS matrix analysis, the main strength is the ballroom sales can help increase hotel revenue, while the main weakness is the incentives imposed by the sales & marketing departments are less appropriate. Based on the EFAS matrix analysis, it was discovered that the main opportunity was the ability of sales & marketing to bring in customers while the main threat faced was the budget considered by the customer. The IE Matrix study results put the company in the Growth Strategic (Cell II) position. SWOT analysis produced eight alternative strategies of marketing strategies from the eight strategies and obtained three marketing strategies that were prioritized and calculated through QSPM Matrix with a total TAS of 181.29.

Guest satisfaction level of front office service during covid-19 in renaissance bali uluwatu resort & spa Paramita, Ni Made Mira; Winia, I Nyoman; Suarta, I Ketut; Septevany, Elvira
Journal of Business on Hospitality and Tourism Vol. 8 No. 1 (2022): June 2022
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v8i1.295

The purpose of this research is to examine the level of guest satisfaction with the services of Front office staff at Renaissance Bali Uluwatu Resort & Spa. The population is 60 respondents with the sample of method accidental sampling. The method of analysis used is the ServQual Test to describe the gap between expected service quality (expectations) and reality (perceptions). Furthermore, it is analyzed by Important-Performance Analyzes (IPA) using a Cartesian Diagram to identify services based on the level of importance and customer satisfaction with the service quality. The attributes that produce a positive average gap are shown in the dimensions of reliability, assurance, and empathy, which means that the service is satisfactory. On the other hand, the attributes that need to be improved and produce a negative average gap are tangible and responsiveness dimensions.

Awareness of employees on environmental management system at Maya Sanur Resort and Spa: A study applied to front office department Antari, Ni Made Winda; Sudiarta, Made; Jendra, I Wayan; Septevany, Elvira
Journal of Applied Sciences in Travel and Hospitality Vol. 7 No. 1 (2024): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v7i1.52-60

This study aims to assess the employees' awareness of Environmental Management System (EMS) in the Front Office Department of Maya Sanur Resort and Spa. This research collected data through observations and questionnaire distribution. The research sample employed a saturated sampling technique involving 30 respondents. The questionnaire was distributed to the respondents via a QR barcode with online links. The data obtained from the questionnaire were analyzed using SPSS 26 for Windows software, employing frequency, mean, and standard deviation as data analysis techniques to evaluate the implementation of EMS in the front office department of Maya Sanur Resort and Spa. Additionally, correlation analysis was used to measure the relationship between employees' awareness and the implementation of EMS. The result shows that the correlation analysis results demonstrate a strong correlation between employees' awareness of EMS and its implementation in the front office department of Maya Sanur Resort and Spa, with a correlation coefficient value of 0,671. However, three areas still need to be optimal regarding saving energy. These areas include providing natural ventilation lighting, sub-optimal use of air conditioning, and inadequate rechargeable equipment and batteries, so it takes effort to remind each employee about the importance of implementing an Environmental Management System (EMS) in the front office department to help companies increase their ability to improve environmental quality. Therefore, it is recommended that Maya Sanur Resort and Spa provide training for employees regarding implementing the EMS. This training should be conducted for all front office employees, including daily workers (DW) and trainees, to ensure they understand the importance of implementing the EMS and its impact on the hotel and the environment.

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