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All Journal Enrichment : Journal of Management El Mudhorib Jurnal Kajian Ekonomi dan Perbankan Syariah Journal of Shariah Economics Journal of Islamic Banking
Akbar Jaya
IAIN Fattahul Muluk Papua
Religion Economics, Econometrics & Finance Education Social Sciences Other

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KUALITAS PELAYANAN PEMBUATAN NOMOR POKOK WAJIB PAJAK PRIBADI DI KANTOR PELAYANAN PAJAK PRATAMA JAYAPURA PROVINSI PAPUA Dwi Arya Permana; Sahudi Sahudi; Akbar Jaya
EL MUDHORIB : Jurnal Kajian Ekonomi dan Perbankan Syariah Vol. 1 No. 2 (2020)
Publisher : Program Studi Perbankan Syariah, Fakultas Ekonomi dan Bisnis Islam, IAIN Fattahul Muluk Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (490.14 KB) | DOI: 10.53491/elmudhorib.v1i2.105

Abstract

Pada umumnya salah satu kewajiban wajib pajak adalah mendaftarkan diri untuk memperoleh Nomor Pokok Wajib Pajak (NPWP) Pribadi. Kepemilikan NPWP Pribadi merupakan suatu kewajiban bagi setiap Wajib Pajak apabila telah memenuhi persyaratan subjektif dan objektif berdasarkan ketentuan peraturan perundang-undangan perpajakan. Wajib pajak wajib membuat NPWP Pribadi maka pemerintah berkewajiban untuk memberikan hak mereka sebagai warga negara untuk memperoleh fasilitas umum sesuai dengan harapan yang diinginkan, untuk itu pemerintah harus mempunyai komitmen dan memberikan pelayanan khususnya dalam hal ini kepada wajib pajak yang akan membuat Nomor Pokok Wajib Pajak Pribadi sesuai dengan standar dan menerapkan tolak ukur kualitas pelayanan. Jenis penelitian yang digunakan adalah penelitian kualitatif. Penelitian ini menggunakan data primer (utama) dan sekunder (penunjang). Informasi dari sumber data primer dalam penelitian kualitatif pada umumnya dapat digali dengan lebih mendalam melalui teknik observasi dan wawancara. Hasil penelitian dengan mengenai Kualitas Pelayanan Pembuatan Nomor Pokok Wajib Pajak (NPWP) Pribadi Pada Kantor Pelayanan Pajak Pratama Jayapura Provinsi Papua dapat dilihat mengenai Tingkat kinerja dan tingkat kepentingan. Wajib Pajak merasa tingkat kinerja pihak pelayanan pada bagian pembuatan NPWP sangat penting dan sudah sesuai dengan tolak ukur pelayanan Kantor Pelayan Pajak Pratama Jayapura Provinsi Papua. Kantor Pelayanan Pajak Pratama Jayapura Provinsi Papua dalam meningkatkan kualitas pelayanan dalam pembuatan Nomor Pokok Wajib Pajak (NPWP) Pribadi, Kantor Pelayanan Pajak Pratama Kota Jayapura Provinsi Papua Menerapkan prinsip dalam meningkatkan kualitas pelayanan Prinsip itu mencakup, Kepemimpinan, Pendidikan, Perencanaan, Ulasan (Review), Komunikasi, Penghargaan (Reward).
Identification of Human Resource Management Best Practices in the MSME Sector Abd. Karman; Purnomo; Akbar Jaya; Teguh Setiawan Wibowo
Enrichment : Journal of Management Vol. 12 No. 2 (2022): Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (915.396 KB) | DOI: 10.35335/enrichment.v12i2.590

Abstract

This study aims to obtain evidence of scientific support from existing publications so that we can answer the problem of this study, namely identifying superior and destructive human resource management in the MSME sector. Then we make the data online from many sources that we believe can answer the problem. We have collected 60 relevant publications from the data and discussion to answer this study, limiting the barrier from 2010 to 2022. Our study was carried out under a phenomenological approach where we wanted to get answers from several existing data so that our findings could get answers. Based on the study and the results of the discussion, we can summarize that some best practices have contributed to the success of MSMEs, including having superior human resources and having the best, which includes understanding how to sell MSME products, having the soul to serve consumers with care and understanding decision-making solutions then placing the customer's face, and having financial and generational governance capabilities following the needs of MSMEs in the era of free competition.
Neglect of Street Vendors (PKL) Towards the Jayapura City Government Regulations on Public Order During the Covid-19 Pandemic Amirullah Amirullah; Akbar Jaya
JOURNAL OF SHARIA ECONOMICS Vol. 4 No. 2 (2022): Journal of Sharia Economics
Publisher : Program Studi Ekonomi Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Al Hikmah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35896/jse.v6i2.908

Abstract

This study examines the neglect of street vendors (PKL) in adhering to the Jayapura City Government's regulations on public order during the Covid-19 pandemic. The research highlights the challenges faced by the government in enforcing public order rules and the underlying factors contributing to the non-compliance of PKL. Using a qualitative approach, data was gathered through interviews, observations, and documentation involving street vendors, local authorities, and community representatives. The findings reveal that the neglect stems from economic pressures, lack of awareness, and inadequate socialization of the regulations. Many street vendors prioritized their livelihood over compliance with public order measures, exacerbating public health risks during the pandemic. The study also identifies gaps in the government's strategies, including insufficient enforcement and the absence of alternative solutions for the affected vendors. Recommendations are provided to enhance regulatory compliance, including improved communication, provision of economic support, and collaboration with community leaders to ensure public order while safeguarding livelihoods. This research contributes to understanding the dynamics of policy compliance among vulnerable groups during crises and offers insights for policymakers in similar contexts.
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN TEH POCHI INDONESIA Akbar Jaya
Journal of Islamic Banking Vol. 5 No. 1 (2024): Journal of Islamic Banking
Publisher : Prodi Perbankan Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Al Hikmah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study investigates the impact of service quality on customer satisfaction at Teh Pochi. The research sample consists of 83 customers of Teh Pochi who have made repeat purchases, selected through an accidental sampling method. Data were gathered using a questionnaire designed with a Likert scale to measure responses. The analysis was conducted using a simple regression analysis method via the SPSS 16 application. The findings from the t-test reveal that service quality significantly influences customer satisfaction, with a significance value of 0.000, which is less than the threshold of 0.05. This indicates a strong statistical relationship between the two variables. Furthermore, the coefficient of determination test results in an R Square value of 0.485, suggesting that 48.5% of the variation in customer satisfaction can be attributed to service quality. The remaining 51.5% is influenced by other factors not examined in this study. These results underscore the importance of maintaining high service quality to enhance customer satisfaction, while also indicating that other variables should be explored to fully understand the drivers of customer satisfaction at Teh Pochi.
Co-Authors Amirullah Amirullah Dwi Arya Permana Purnomo Sahudi Sahudi Teguh Setiawan Wibowo  Abd. Karman