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All Journal Ensiklopedia of Journal Jurnal Manajemen Perhotelan dan Pariwisata Nawasena: Jurnal Ilmiah Pariwisata Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Jurnal Manajemen Pariwisata dan Perhotelan Journal of Multidimensional Management Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Manajemen Pariwisata dan Perhotelan
Dwi Pratiwi Wulandari
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Physics Social Sciences

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The Influence of Job Performance on Employee Career Development at Truntum Hotel Padang Saniyyah Fitri; Dwi Pratiwi Wulandari
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.64

Abstract

This study aims to analyze the influence of job performance on employee career development in the hospitality sector, with a specific focus on Truntum Hotel Padang. A quantitative research design with a causal associative approach was employed, involving a total sample of 76 permanent employees. Data were collected through a structured questionnaire and analyzed using simple linear regression with SPSS version 25. The findings reveal that job performance has a positive and significant effect on career development, with a regression coefficient (β = 0.303, p < 0.05) and an R² value of 0.064. This indicates that 6.4% of the variance in career development can be explained by job performance, while the remaining proportion is influenced by other factors. Theoretically, this study contributes to career development literature by providing empirical evidence from the Indonesian hospitality industry, which remains underexplored. Practically, the findings suggest that hotel managers should design fair appraisal systems, transparent promotion pathways, and inclusive human resource policies to enhance employee motivation and retention. The study also highlights the importance of integrating performance management with organizational support practices.
Pengaruh Customer Satisfaction Dan Customer Experience Terhadap Revisit Intention Di Fave Hotel Olo Padang Raymundus Samosir; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2743

Abstract

The research was done against the background of low level of guest intention to revisit to Fave Hotel Olo Padang. This research is included in causal associative with methods by survey. The research data were obtained by questionnaires distributed to 204 samples from 2001 population. Then the processing for data use means of data metabulation and data description using the SPSS program. The results shownthat the overall Customer Satisfaction variable in category in good with a score of 50,0%, the overall Customer Experience variable in category as good with a score of 77,4%. And the overall Revisit Intention variable is categorized as good with a percentage of 60,29\%. There is a contribution of Customer Satisfaction (X1) and Customer Experience (X2) to Revisit Intenton, namely at 44.3% but the remaining 55.07% gets influence from other factors
Analisis Handling Complaint Tamu Yang Menginap Di Grand Basko Hotel Padang Wilvha Juliana; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2744

Abstract

This research began with guest complaints regarding the follow-up carried out by staff when complaints were submitted by guests at the Grand Basko Hotel Padang. This research aimed to analyze and describe the handling of guest complaints at the Grand Basko Hotel Padang in terms of the HEAT method. Through this research, researchers has found out the analysis of handling complaints from guests staying at the Grand Basko Hotel Padang. This type of research is descriptive research with qualitative data. The informants in this study consisted of nine people divided into six hotel staff and three guests. Data collection was carried out through interviews, observation and documentation. Then, the data is processed to be reduced, presented and conclusions drawn. The data from this research were tested using source triangulation, method triangulation and time triangulation. The research results show that in handling guest complaints, Grand Basko Hotel Padang staff have applied a listening attitude, empathy, apologies, then implemented actions and follow-up.
Analisis Atribut Produk Wisata Sejarah Di Candi Tanjung Medan Iqbal Habibi; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2798

Abstract

Indonesia is the largest archipelagic country in the world which has cultural diversity. The development of the tourism sector in Indonesia continues to be carried out in various regions until now, one of which is the Tanjung Medan Temple. This research aims to analyze the attributes of historical tourism products at Tanjung Medan Temple. This research uses a descriptive method with a qualitative approach, with data collection through interviews, observation and documentation. Using qualitative descriptive data analysis that describes the attributes of historical tourism products at Tanjung Medan Temple. Determining research informants used snowball sampling with a total of 11 informants, but if no conclusions were found, the researcher had the right to add further informants, with the criteria being figures from the Tourism Office, managers, ninik mamak, the community, visitors to the Tanjung Medan temple. The results of the research show that cultural products are in the form of movable cultural heritage in the form of linga yoni, peripih, and jars made of clay. The narrative product at Tanjung Medan Temple consists of a tour guide and interpretation panels. Tourist products consist of travel scenarios and product packaging. Destination products consist of main attractions, accommodation, transportation, restaurants, souvenir shops, infrastructure. It can be concluded that the results of the document study during pre-research show that there are no tourist packages available in West Sumatra which makes Tanjung Medan Temple one of the destinations for tourist visits. So it is necessary to develop historical tourism product attributes at Tanjung Medan Temple.
Pengaruh Perceived Value Terhadap Kepuasan Tamu Di Grand Buana Lestari Hotel Nudia Khairiah; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2799

Abstract

Guest expectations are still not in accordance with the facilities offered, lack of interest of guests to visit again, reluctance to recommend the hotel to guests, uncomfortable breakfast atmosphere and efficiency of room service time in fulfillment. . the wishes of the guests. The purpose of this study is to analyze the effect of perceived value on customer satisfaction. The research used in this study is descriptive with quantitative data. The study sample consisted of 122 guests using non-probability sampling. Data was collected using Likert scale. Data is processed with SPSS 25.00. The perception value is in the fairly good category or 47.54%. In addition, the variable of customer satisfaction is in the good category, namely. 46.5% The influence of perceived score (X) affects guest satisfaction (Y), score 11.4% and other factors by 88.6%. The results of multiple linear regression analysis obtained a calculated F value of 1.696 with sig. 0.000 < 0.05, meaning that the perceveid value variable on guest satisfaction has a significant effect, and a t score of 1,302 with SIG is obtained. 0.000 < 0.05
Analisis Destination Image Stasiun Lambuang sebagai Objek Wisata Kuliner Kota Bukittinggi Genzia Aurela Joya Islami; Dwi Pratiwi Wulandari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 3 No. 1 (2025): Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v3i1.4775

Abstract

This research was conducted because there are problems regarding the destination image at Stasiun Lambuang Bukittinggi. The aim of this research is to analyze the destination image of Stasiun Lambuang as a culinary tourist attraction in Bukittinggi City. This research uses quantitative descriptive methods, with observation techniques and distributing questionnaires to 130 visitors to Stasiun Lambuang obtained by non-probability sampling techniques, with judgment sampling type. The research instrument was a questionnaire which was analyzed using SPSS 25.00. The results showed that the destination image of Stasiun Lambuang was classified as very good with a respondent achievement level of 87.91%, due to the factors of Quality of Experiences, Tourist Attractions, Environment and Infrastructure, Entertainment and Outdoor Activities, Cultural Traditions, Tourism Resources, Facilities, Supporting Factors, Tourism Environment, Service Quality, Cognitive Image, Unique Image, and Affective Image as forming the positive image, on average are rated well by respondents.With improved facilities, services and a wider promotional strategy, Stasiun Lambuang has the potential to become increasingly developed as a leading culinary tourism destination in Bukittinggi City.
Co-Authors Genzia Aurela Joya Islami Haris Dofest Iqbal Habibi Luchia Larasati Muhammad Difa Naufal Abiyyu Nidia Wulansari Nudia Khairiah Nursya Giva Irta Nurul Aisha Umayra Rahmat Nofriyandri Raymundus Samosir Ressy Astri Ramadhani Salsabilla Wilda Alifia Saniyyah Fitri Syevira Putri Gusti Amanda Wilvha Juliana Wingka Pramestia Hendri Yusnateti Yusnateti Zendlyve Furqon