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All Journal Prosiding National Conference for Community Service Project Pusaka : Journal of Tourism, Hospitality, Travel and Business Event
Dewirahayu Sad Wijaya
Universitas Internasional Batam
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Other

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TOUR VIRTUAL SEBAGAI SARANA PENGGANTI LIBURAN DI MASA PANDEMIC COVID 19 Renny Christiarini; Amanda Rosetia; Nur Hidayati; Nicky Adi Putra; Chicha Rosha; Estina Sativa; Dea Punjung Sari; Dewirahayu Sad Wijaya; Getri Bela Saputri; Raka Prasetya; Sherly Marlina
National Conference for Community Service Project (NaCosPro) Vol 2 No 1 (2020): The 2nd National Conference of Community Service Project 2020 (Accepted Papers)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/nacospro.v2i1.1180

Abstract

Due to the pandemic COVID-19, the government made a regulation called lockdown. This aims to decrease the spreading of COVID-19. Since lockdown had started, people felt so bored where stayed at home for a quiet long period. As a consequence, we realized that people need to go on holiday. We tried to solve the problem by making a virtual tour video. In this case, a virtual tour video is a video recording in which the content is about the tourist attraction that could be watched by viewers. The methods which relevant we used are interview and observation. After doing the survey, we found that the interviewers had pretty satisfied with the video. The implication of the next survey is to increase the virtual tour video’s quality.
Analisis Pengaruh Lingkungan Fisik, Kualitas Pelayanan, dan Kepuasan Terhadap Niat Berkunjung Kembali Pada Resort di Kota Batam Dewirahayu Sad Wijaya; Ratih Anggraini
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 1 (2023): Februari – Juli 2023
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i1.212

Abstract

The tourism and hospitality industry in Indonesia is in recession due to the COVID-19 pandemic. Many businesses have closed to help keep the virus under control, such as shopping malls and tourist attractions. Staycation opportunities in the midst of the COVID-19 pandemic can be a profitable business for tourism stakeholders. Taking advantage of the staycation opportunities has increased the popularity of hotels and resorts in Batam City. The study aims to analyze the influence of the physical environment, service quality, and satisfaction on the intention of revisiting resorts in Batam City. The research uses a quantitative approach by examining various variables and analyzed through the sampling process. The respondents of the study were local and domestic tourists who had stayed in Batam City. The results showed that there was a positive influence between the physical environment, service quality, and satisfaction with the intention to revisit. Resort businesses need to understand the concept of staycation and the importance of improving products, services, and satisfaction to customers so that there is a desire to revisit.
Co-Authors Amanda Rosetia Chicha Rosha Dea Punjung Sari Estina Sativa Getri Bela Saputri Nicky Adi Putra Nur Hidayati Raka Prasetya Ratih Anggraini Renny Christiarini Sherly Marlina