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All Journal JOIV : International Journal on Informatics Visualization Sinkron : Jurnal dan Penelitian Teknik Informatika JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Pilar Nusa Mandiri JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Infomedia CSRID (Computer Science Research and Its Development Journal) Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat MEANS (Media Informasi Analisa dan Sistem) Jurnal Teknik Informatika (JUTIF) Journal of Applied Computer Science and Technology (JACOST) SmartComp Intechno Journal : Information Technology Journal The Indonesian Journal of Computer Science SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan
Abdulloh, Ferian Fauzi
Universitas AMIKOM Yogyakarta
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice Nursing

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Journal : JOIV : International Journal on Informatics Visualization

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Leveraging Various Feature Selection Methods for Churn Prediction Using Various Machine Learning Algorithms Kusnawi, Kusnawi; Ipmawati, Joang; Asadulloh, Bima Pramudya; Aminuddin, Afrig; Abdulloh, Ferian Fauzi; Rahardi, Majid
JOIV : International Journal on Informatics Visualization Vol 8, No 2 (2024)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.8.2.2453

Abstract

This study aims to examine the effect of customer experience on customer retention at DQLab Telco, using machine learning techniques to predict customer churn. The study uses a dataset of 6590 customers of DQLab Telco, which contains various features related to their service usage and satisfaction. The data includes various features such as gender, tenure, phone service, internet service, monthly charges, and total charges. These features represent the demographic and service usage information of the customers. The study applies several feature selection methods, such as ANOVA, Recursive Feature Elimination, Feature Importance, and Pearson Correlation, to select the most relevant features for churn prediction. The study also compares three machine learning algorithms, namely Logistic Regression, Random Forest, and Gradient Boosting, to build and evaluate the prediction models. This study finds that Logistic Regression without feature selection achieves the highest accuracy of 79.47%, while Random Forest with Feature Importance and Gradient Boosting with Recursive Feature Elimination achieve accuracy of 77.60% and 79.86%, respectively. The study also identifies the features influencing customer churn most, such as monthly charges, tenure, partner, senior citizen, internet service, paperless billing, and TV streaming. The study provides valuable insights for DQLab Telco in developing customer churn reduction strategies based on predictive models and influential features. The study also suggests that feature selection and machine learning algorithms play a vital role in improving the accuracy of churn prediction and should be customized according to the data context.
Performance Analysis Of Machine Learning Algorithms Using The Ensemble Method On Predicting The Impact Of Inflation On Indonesia's Economic Growth Abdulloh, Ferian Fauzi; Aminuddin, Afrig; Rahardi, Majid; Harianto, Fetrus Jari
JOIV : International Journal on Informatics Visualization Vol 8, No 4 (2024)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.8.4.2567

Abstract

The warning of a global recession expected in 2023 is currently the world's concern. Global financial institutions have raised interest rates to lower inflation, which has led to this problem. This study aims to evaluate the effect of interest rates and inflation on Indonesia's economic growth and compare the performance of machine learning models, specifically Random Forest and XGBoost, in analyzing the impact of inflation. A qualitative methodology was used for the literature survey, while the quantitative approach involved the implementation of machine learning algorithms using the Ensemble Method. The results show that Random Forest performs better than XGBoost in predicting the impact of inflation on economic growth, with MSE values of 0.799 and 0.864 and MAE of 0.576 and 0.619, respectively. In addition, the R-squared value of Random Forest 0.908 is also higher than that of XGBoost 0.901, indicating that the model can better explain the variation in the target data. The practical implication of this study is that the Random Forest model can be more effectively used in analyzing the impact of inflation on Indonesia's economic growth. Recommendations for future research include exploring other methods and using more extended time series to deepen the understanding of the relationship between interest rates, inflation, and economic growth.
Co-Authors Abdul Muin Afrig Aminuddin Agun, Pasipikus Yosua Ali Mustopa, Ali Anggita, Sharazita Dyah Arfan Yoga Aji Nugraha Asadulloh, Bima Pramudya Buana, Rifqi Genta Devi Wulandari Devi Wulandari Fauzy, Muhamad Ilham Favian Afrheza Fattah Febrilia Hayyu Pradaningrum, Febrilia Fetrus Jari Harianto Fitriyani, Nurul Khasanah Harianto, Fetrus Jari Jeki Kuswanto Joang Ipmawati Kusnawi Kusnawi Majid Rahardi Maulana Abrari, Muhammad Naufal Moch Farid Fauzi Nafiatun Sholihah Nurcholis, Muhammad Tofa Oktaviani, Inggit Dwi Pambudi, Iqbal Rilo Putra, Dhendy Mardiansyah Rahman, Rizki Rifqi Genta Buana Rismawati Nurul Ikhsani Teuku Muhammad Dista Wahyu Aprilliandhika Wahyudi, Hasyim Sri Yusuf Amri Amrulloh