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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

Sentiment Analysis of Online Vehicle Tax Renewal Application Users Using Support Vector Machine Algorithm Fauzy, Muhamad Ilham; Abdulloh, Ferian Fauzi
Journal of Applied Informatics and Computing Vol. 8 No. 2 (2024): December 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i2.8654

Abstract

This study examines user sentiment towards online vehicle tax renewal applications by utilizing the Support Vector Machine (SVM) algorithm. The data was collected from user reviews on the Google Play Store for three major applications: New Sakpole, Sapawarga, and Timsalut. The reviews were preprocessed through steps including normalization, case folding, tokenization, and stopword removal. The SVM algorithm was then applied to classify the reviews into positive or negative sentiments. A comparative analysis was performed with K-Nearest Neighbors (KNN) and Naïve Bayes, with SVM demonstrating the best performance, achieving an accuracy of 76.5%. In addition to accuracy, metrics such as precision, recall, and F1-score were also evaluated to provide a more comprehensive assessment of the models. The results indicate that while these applications help facilitate vehicle tax payments, there remains significant user dissatisfaction, particularly related to technical issues and usability concerns. This study offers valuable insights for application developers, highlighting areas for improvement in functionality and user experience to better meet public expectations.
Comparison of Clustering Algorithms: Fuzzy C-Means, K-Means, and DBSCAN for House Classification Based on Specifications and Price Putra, Dhendy Mardiansyah; Abdulloh, Ferian Fauzi
Journal of Applied Informatics and Computing Vol. 8 No. 2 (2024): December 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i2.8671

Abstract

This study aims to compare the performance of three clustering algorithms, namely Fuzzy C-Means, K-Means, and DBSCAN, in grouping houses based on their specifications and prices. The data used includes features such as price, building area, land area, number of bedrooms, number of bathrooms, and availability of garages. The performance of these algorithms was evaluated using Silhouette Score and Davies-Bouldin Score to determine the quality of cluster separation. The results indicate that K-Means achieved the best performance with the highest Silhouette Score of 0.7702 for two clusters, followed by Fuzzy C-Means, which excelled in handling overlapping clusters. DBSCAN, while effective in detecting outliers, showed suboptimal performance for this housing dataset. These findings suggest that K-Means is the most suitable clustering method for housing data, while Fuzzy C-Means and DBSCAN can serve as alternatives depending on the data characteristics. This research is expected to assist in making the house searching and classification process more efficient and provide additional insights for developers in shaping housing market strategies.