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All Journal MBR (Management and Business Review) at-tamkin: Jurnal Pengabdian kepada Masyarakat Proceedings of Annual Conference for Muslim Scholars Jihbiz: Jurnal Ekonomi, Keuangan dan Perbankan Syariah Indonesian Community Journal Al Itmamiy: Jurnal Hukum Ekonomi Syariah
Abdillah Ubaidi
Universitas Islam Raden Rahmat Malang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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PENERAPAN SISTEM MOBILE UGT DALAM MENINGKATKAN FREKUENSI TRANSAKSI DI BMT UGT CABANG GADANG KOTA MALANG Cita Astri Agustin; Adira Nur Fatikasari; Sherly Eky Pratiwi; Abdillah Ubaidi
Al Itmamiy Jurnal Hukum Ekonomi Syariah (Muamalah) Vol. 6 No. 2 (2024): Al Itmamiy : Jurnal Hukum Ekonomi Syariah
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ai.v6i2.1193

Abstract

This research was conducted using a descriptive qualitative approach. Data was collected through observation and interviews. The data sources for this research are BMT employees in the AOSP and AOAP divisions and BMT UGT Nusantara Capem Gadang customers. The results of this research show that implementing the Mobile UGT system increases the number of transactions carried out at BMT UGT Nusantara Capem Gadang. This method is based on theories about service quality indicators, such as accountability, transaction efficiency, customer assistance, service security, ease of use, and performance. However, there is an obstacle that customers often face, namely the Mobile UGT system which requires a connection to the internet network, if the network is not available then transactions can suddenly fail. The Mobile UGT system also helps institutions synchronize field data with that in the system. The number of customers and transaction frequency increases every year showing customer interest in Mobile UGT.
Co-Authors Adira Nur Fatikasari Adira Nur Fatikasari Ahmad Sugianto Ahmad Taufiq Aries Musnandar Cita Astri Agustin Cita Astri Agustin Fikri Ali Zen Fikri Ali Zen Helmi Muhammad Hoirul Anam M.Manan, Yuliyanti Niki Puspita Sari Ricky Efendy Ricky Efendy Romli Muar Romli Muar Sherly Eky Pratiwi Sherly Eky Pratiwi Suharyadi Sulistiyana Pertiwi