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All Journal SISFOTENIKA Journal of Emerging Information Systems and Business Intelligence (JEISBI) Journal of Education Technology and Information System
Ardhini Warih Utami, Ardhini Warih
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Journal : Journal of Education Technology and Information System

 1 
Information System Design for Local Tax Revenue Planning in Surabaya City Ramadhan Jatmiko, Muhammad Ammarul; Utami, Ardhini Warih
Journal of Education Technology and Information System Vol. 3 No. 01 (2027): Journal of Education Technology and Information System (JETIS)
Publisher : Universitas Negeri Surabaya

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Abstract

Surabaya has great potential for regional tax revenue, but the planning process remains manual, resulting in inaccurate data, delays, and lack of system integration. This study aims to design and develop an information system to support more accurate and efficient regional tax revenue planning. The method used is Rapid Application Development (RAD), an iterative approach based on user feedback. Data were collected through interviews, observations, and literature review. The system is web-based, developed using C# and ASP.NET Core. Key features include tax account management, revenue component input, and component-based planning evaluation. Implementation results show the system improves data accuracy, planning efficiency, and administrative transparency. It also helps Surabaya's Regional Revenue Agency monitor real-time revenue planning. This research contributes to strengthening local tax management and supports digital transformation in public services.
Design and Construction of An Omnichannel Application at Dispendukcapil Surabaya Fikko Muharavid Yoga Mardhany; Utami, Ardhini Warih
Journal of Education Technology and Information System Vol. 3 No. 01 (2027): Journal of Education Technology and Information System (JETIS)
Publisher : Universitas Negeri Surabaya

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Abstract

The customer service at Dispendukcapil Surabaya faces challenges in managing incoming messages from the public through various communication channels such as WhatsApp and Instagram. Unmonitored messages and a limited number of staff lead to delays in responding to complaints. Therefore, this study aims to develop an Omnichannel application that integrates WhatsApp and Instagram into a centralized platform, equipped with a keyword-based auto-reply feature to accelerate response time. The development method used is Rapid Application Development (RAD) with an iterative and fast-paced approach. Testing results show that the application successfully improves chat handling efficiency, accelerates response times, and provides a more integrated communication experience for the public. This study is expected to offer a solution to improve complaint and information service systems in government institutions.
Co-Authors Abdurrohman, Fajar Afriansya, Esa Dandy Andrean, Lucky Arsendy Putra, R. Gading Utama Azizah, Khoirun Arining Bisma, Rahadian Dwi, I Kadek Eko Prasetyo Fidharea, Roro Jezy Fikko Muharavid Yoga Mardhany Hadisunariyo, Nuril Firdausi Hadju, Muhammad Naufal Ferdiansyah maulana, ari Muhammad Sonhaji Akbar Muttaqin, Thowiilulbaa’i Nerisafitra, Paramitha Ningrum, Anjar Septya Novandri, M Irfan Prasetyo, Febri Tri Puspita, Nillasanti Pussung, Steve Sebastian Putra, Cendra Devayana Rahma, Hawa Nur Rahmansyah, Muhammad Reayhan Ramadhan Jatmiko, Muhammad Ammarul Ringga, Elza May Riza Akhsani Setyo Prayoga Rizky Basatha Robbi, Zidan Nurdin Rochana, Ika Hanim Rofi Yansyah, Moh Zulfikar Rosyad, Alwan Jauza Santoso, Mohammad Zaenal Arif Setyawan1, Rahmat Dicky Sukma, Franata Ardhi Suwandana, Alfando Vifan Widagdo, Rahadi Mulyo