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All Journal CommIT (Communication & Information Technology) Binus Business Review ComTech: Computer, Mathematics and Engineering Applications Abdimasku : Jurnal Pengabdian Masyarakat Media Jurnal Informatika Interdisciplinary Social Studies
Arta Moro Sundjaja, Arta Moro
School of Information Systems, Bina Nusantara University Jln. K. H. Syahdan No. 9, Jakarta 11480, Indonesia
Computer Science & IT Economics, Econometrics & Finance Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences

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Journal : CommIT (Communication

 1 
IMPLEMENTATION OF BUSINESS INTELLIGENCE ON BANKING, RETAIL, AND EDUCATIONAL INDUSTRY Sundjaja, Arta Moro
CommIT (Communication and Information Technology) Journal Vol 7, No 2 (2013): CommIT Vol.7 No. 2 Tahun 2013
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v7i2.586

Abstract

Information technology is useful to automate business process involving considerable data transaction in the daily basis. Currently, companies have to tackle large data transaction which is difficult to be handled manually. It is very difficult for a person to manually extract useful information from a large data set despite of the fact that the information may be useful in decision-making process. This article studied and explored the implementation of business intelligence in banking, retail, and educational industries. The article begins with the exposition of business intelligence role in the industries; is followed by an illustration of business intelligence in the industries and finalized with the implication of business intelligence implementation.
The Determinant Factors of Shopping Cart Abandonment Among E-commerce Customers in Indonesia Sundjaja, Arta Moro; Tatuil, Ariel Velasco; Scholus, Dionisius Vincent; Restiani, Yolanda Dwi
CommIT (Communication and Information Technology) Journal Vol. 18 No. 1 (2024): CommIT Journal
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v18i1.9308

Abstract

Predicting the non-purchase behavior of potential customers, such as the abandonment of online shopping carts, is a pivotal factor in determining the success of companies. Despite several conducted studies, further investigation is still required to gain a profound understanding of the underlying causes of these phenomena. The research aims to analyze the motivating factors behind shopping cart abandonment among ecommerce customers in Indonesia using a quantitative method. Furthermore, the population size is undefined, and the sample consists of 200 respondents selected through purposive sampling. The sample size is determined by five times the indicator number. The data analysis is conducted using Structural Equation Modeling (SEM) through SmartPLS 4.0.8.5, and the Coefficient of determination (R2) value for shopping cart abandonment is found to be 37.5%. The results show that complicated checkout, information overload, complicated policies, and limited shipping options positively impact shopping cart abandonment. Complicated checkout emerges as the most significant variable. Meanwhile, perceived cost and emotional ambivalence have no impact. The research also provides theoretical contributions and suggests future research for e-commerce companies and merchants. The theoretical contribution is how user emotions, user experience, merchant policies, and e-commerce regulation affect shopping cart abandonment. From the practical implications, e-commerce companies should focus on the user experience during checkout to reduce shopping cart abandonment.
Determinant Factors of Logistics Firm Performance Mediated by Optilog Adoption Using a Mixed Method with an Explanatory Sequential Analysis Melianie, Melianie; Widuri, Rindang; Gamayanto, Indra; Sundjaja, Arta Moro
CommIT (Communication and Information Technology) Journal Vol. 18 No. 2 (2024): CommIT Journal
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v18i2.11090

Abstract

Recently, trucking logistics service providers are focusing on adopting technology and Information Technology (IT) capability to improve performance. Hence, it is essential to investigate how the IT capability of the firm can enhance logistics performance and impact technology adoption on performance. Therefore, the research examines the determinant factors of logistics firm performance mediated by Optilog adoption. The research design is a mixed method with an explanatory sequential design using quantitative and qualitative data analysis. Quantitative data analysis uses Structural Equation Modeling (SEM), while qualitative analysis adopts in-depth interviews. The analysis population includes 41 Optilog users in the logistics firm in East Jakarta, with the experts adopting a census sampling method. For qualitative phase, the researchers also recruit four respondents holding supervisory positions or higher using Optilog for daily operations. The results show that logistics firm performance is influenced by service excellence and Optilog adoption. Additionally, perceived risk, traceability, and IT capability positively affect Optilog adoption, which mediates the effects on logistics firm performance. The results confirm the rejection of the hypothesis that Optilog adoption mediates IT capability on logistics firm performance. The thematic analysis further concludes that the system, implemented in March 2022, does not impact logistics firm performance significantly, according to the respondents. Consequently, IT departments depend on responsiveness to address users’ needs and issues since when the vendor develops the system, it faces significant constraints due to the development and maintenance costs.
Co-Authors Abdinagoro, Sri Bramantoro Agus Winarno, Agus Al zami, Farrikh Ang, Ong Alexander Asih Rohmani, Asih Bahtiar S. Abbas Ekaputra, Rizky Ford Lumban Gaol, Ford Lumban Hanny Haryanto Indra Gamayanto Mailangkay, Adele B L Marjuni, Aris Melianie, Melianie Prasetyo, Lusi Noviani Ramadhan Rakhmat Sani Restiani, Yolanda Dwi Rindang Widuri Sasono Wibowo Scholus, Dionisius Vincent Sendi Novianto Sirait, Tamsir Hasudungan Tatuil, Ariel Velasco VERONICA VERONICA Yudhi Kristianto Zami, Farrikh Al