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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Widya Cipta : Jurnal Sekretari dan Manajemen SEIKO : Journal of Management & Business PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat eProceedings of Management IJOEM: Indonesian Journal of Elearning and Multimedia
Herry Irawan, Herry
Department of Physics, Faculty of Mathematics and Natural Sciences, Universitas Indonesia, Jakarta
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Social Sciences Veterinary Other

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Journal : PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat

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Pengembangan Ekosistem Pelayanan Publik Digital Terpadu di Kelurahan Sukagalih Kabupaten Garut Murti, Yusza Reditya; Irawan, Herry; Ramadhani, Dian
PORTAL RISET DAN INOVASI PENGABDIAN MASYARAKAT Vol. 4 No. 3 (2025): JUNE
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/prima.v4i3.1792

Abstract

Digital transformation in public services has emerged as an urgent necessity to enhance operational efficiency and effectiveness across various levels of government. Sukagalih Village, located in Tarogong Kidul District, Garut Regency, with a population of 17,145 residents and 12,000 households, faces complex challenges in public service delivery. The primary issues encompass manual administrative systems that cause operational inefficiencies, challenges in tracking demographic data for social assistance and community empowerment programs, and fragmented regional monographic data that hinders data-driven decision-making. Additional challenges including risks of illegal levies and lack of transparency in public services further reinforce the urgency for digital solution implementation. This research aims to develop an integrated digital public service ecosystem that incorporates administrative service management information systems and geospatial-based analytics dashboards in Sukagalih Village. The system development approach follows the System Development Life Cycle (SDLC) framework with the Scrum methodology, involving village officials participatively throughout each development stage. The system is designed reduce physical office visits, featuring document upload capabilities through digital platforms and analytics dashboards for empowerment program monitoring. The implementation of this digital ecosystem is expected to reduce administrative document processing time, improve the accuracy of regional monographic data with precise geospatial coordinates, minimize illegal levy practices, and enhance transparency and accountability in public services. The research outcomes are projected to serve as a smart village model that can be adopted by other villages or sub-districts in realizing transparent, accountable, and data-driven governance.
Co-Authors Afghany, Muhammad Faiz Aldhawi, Naufal Rafi Alfarobby, Andhika Nurrizky Assifa, Rima Martiannisa Dian Puteri Ramadhani Eva Nurhazizah Gadang Ramantoko Galuh Sudarawerti Gyardani, Raindah Maudina Maghriby, Muhammad Alif Murti, Yusza Nashr, Muhammad Raka Pawitra Abdul Panjaitan, Joe Nathan C.G. Pratiwi, Meuthia Nabila Rahmahayani, Zakiyah Az Zahro Ramadhani, Dian Yusza Reditya Murti