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All Journal Media Ekonomi dan Manajemen Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) Jurnal Muara Ilmu Ekonomi dan Bisnis Proceedings of The International Conference on Business and Economics Jurnal Pengabdian Masyarakat Global Management: International Journal of Management Science and Entrepreneurship
Ida Puspitowati Ida Puspitowati
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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Faktor Penentu Kinerja Usaha dan Ketidakpastian Lingkungan Al Fathir Rizky Pradifa; Ida Puspitowati
Kaganga:Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora Vol. 9 No. 4 (2026): Kaganga: Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/dp6zgj88

Abstract

This study examines the effects of business model innovation and management knowledge on business performance and tests environmental uncertainty as a moderating variable among coffee shop SMEs in Mataram City. A quantitative survey design was applied to 70 coffee shop owners or managers selected through purposive sampling. The data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings show that business model innovation and management knowledge each have a positive and significant effect on business performance. Environmental uncertainty weakens the effect of business model innovation on business performance, whereas it strengthens the effect of management knowledge on business performance. The model explains 79.2% of the variance in business performance. These findings extend the Resource-Based View by showing that the value of internal resources is contingent on the firm’s ability to align innovation and managerial knowledge with environmental dynamics. Practically, coffee shop owners should balance business model renewal with stronger analytical and decision-making capabilities when environmental uncertainty rises. Keywords: Business Model Innovation, Business Performance, Environmental Uncertainty, Management Knowledge.
Co-Authors Al Fathir Rizky Pradifa Angelina Juliet Kurnia Carunia Mulya Firdausy Djaya, Adythia Frangky Selamat Hosella Angelene Kania Febrianti Lydiawati Soelaiman M Tony Nawawi M Tony Nawawi Natasha Anggraini, Sherly Sarwo Edy Handoyo Tiffany, Tiffany Wiranata, Evelin Yusi Yusianto