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All Journal Jurnal Edukasi dan Penelitian Informatika (JEPIN) JSAI (Journal Scientific and Applied Informatics) Jurnal Abdi Insani Jurnal Teknik Informatika (JUTIF) Dharmakayana: Journal of scientists, engineers, educators and scientific activists related to society development
Kurnia Anggriani, Kurnia
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering

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Journal : JSAI (Journal Scientific and Applied Informatics)

 1 
Analisis Manajemen Layanan TI pada Kebangkrutan E-commerce jd.id Menggunakan Kerangka Kerja Infrastructure Technology Information Library (ITIL v3) Anggriani, Kurnia; Ferzha Putra Utama; Okta Piani, Sri; Vatresia, Arie; Bismantolo, Putra
JSAI (Journal Scientific and Applied Informatics) Vol 7 No 2 (2024): Juni
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v7i2.6348

Abstract

E-commerce has recently become a place that is in great demand by consumers to shop. In general, e-commerce is a term used to describe the sale of goods and services via the internet. Among the many e-commerce services in Indonesia, one of them is JD.id. This research aims to look at the IT services used by JD.id previously by looking at the processes of domain service operations with the ITIL V3 framework and finding out the extent of management of the IT services used by JD.id before JD.id closed. The method used in this research is a quantitative descriptive method and the assessment of the results of this research is based on the answers to the questionnaire given to respondents using a Likert scale. The sample taken was 100 people who were JD.id users. The data sources obtained in this research are primary data and secondary data. The data analysis carried out was calculating the Maturity Level of the Service Operation subdomain. The results of the research obtained the lowest value, namely the problem management variable with a value of 3.70, meaning that the JD.id marketplace is still not very optimal in terms of preventing incidents from occurring and there is no permanent improvement process and is not very optimal in terms of continuous service improvement. However, the overall maturity level (Maturity Level) on average is at level 4 with a score of 3.97 this means that the IT service processes in the JD.id marketplace have been planned and implemented well and consistently, but automation with the information technology tools used is limited.
Analysis of Maturity Alignment of Business Strategy with Information Technology at SAMSAT Bengkulu City Using Strategic Alignment Maturity Model (SAMM) Anggriani, Kurnia; Ferzha Putra Utama; Stern Imanuel Kristian; Arie Vatresia; Putra Bismantolo
JSAI (Journal Scientific and Applied Informatics) Vol 8 No 2 (2025): Juni
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v8i2.8018

Abstract

Motor vehicle tax payments represent a substantial portion of regional income. However, recurrent delays in motorbike tax payments, notably in the Kandang Limun sub-district of Bengkulu City, pose a significant threat to regional development. This research aims to address these delays by predicting and implementing effective strategies. Using the RapidMiner application and the Artificial Neural Network (ANN) method, a delay rate of 36.14% was predicted. The study incorporates interviews to propose several strategies, including enhancing websites, improving offline and online services, implementing Drivethru services, and using SMS Blast notifications to combat delays. To evaluate the feasibility of these strategies, the research employs the Strategy Alignment Maturity Model (SAMM). The assessment at BPKD reveals a maturity level of 4, signifying an ability to improve and manage processes effectively.The maturity assessment suggests that the proposed strategies for overcoming delays are well-aligned with BPKD's capabilities. They have demonstrated a robust alignment between IT and business strategies, leveraging IT to enhance performance, and conducting thorough business and IT evaluations.In addition to the maturity assessment, the research offers suggestions and evaluation strategies. These encompass the adoption of biometrics for authentication, implementation of chatbots, Samsat self-service kiosks, real-time vehicle monitoring, and the introduction of automatic tax programs.
Co-Authors Agus Susanto Aprilia, Vilda Arie Vatresia Arie Vatresia Az Zahra, Syakira Aziz, Dzakwan Ammar Bismantolo, Putra Darnita , Yulia Enda Esyudha Pratama, Enda Esyudha Nata Kusuma, Teguh Nurul Renaningtias, Nurul Okta Piani, Sri Pratama, Yogi Putra Bismantolo Putri, Tiara Eka Sonita, Anisya Stern Imanuel Kristian Utama, Ferzha Putra Vinalti, Gushe Zahra, Syakira Az