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All Journal Journal of Indonesian Economy and Business Jurnal Keuangan dan Bisnis Jornal Of Tourism Sciences (Toursci) Journal Of Medicine And Health Sciences (Medisci) Journal Of Economic Sciences (Ekuisci) Journal Of Engineering Sciences (Improsci) Spektrum Industri
Micheline Rinamurti, Micheline
School of Economics Musi
Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Keuangan dan Bisnis

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PENGUKURAN TINGKAT KEPUASAN MAHASISWA TERHADAP PROSES PENDIDIKAN BERBASIS METODE ERGO-SERVQUAL DI PTS ‘XYZ’ Rinamurti, Micheline; Setiawan, Heri
Jurnal Keuangan dan Bisnis Vol. 18 No. 2 (2020): Jurnal Keuangan dan Bisnis Volume 18 No. 2, Edisi Oktober 2020
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (345.606 KB) | DOI: 10.32524/jkb.v18i2.67

Abstract

Educational Criteria in Study Program / College Performance Reports and Self-Evaluation Reports on Study Program Accreditation Instruments v4.0, show that user satisfaction is an important aspect of the report structure. This study took data from a study on the satisfaction level of active students of XYZ class 2015-2019 from all study programs. This study uses the Ergo-ServQual method, and the Ergo (Ergonomics) method is used as an analytical tool to provide suggestions for improving student satisfaction levels. The level of satisfaction of XYZ students with the quality of services provided by the XYZ management / management Unit is currently not optimal, as evidenced by the Tangible dimension which is an attribute of the quality of student assessment services on adequacy, accessibility and quality of facilities and infrastructure that have not provided a high level of satisfaction. It needs critical thinking, creativity, and smart work with detailed and rational Key Performance Indicators (KPI
Co-Authors AA Sudharmawan, AA Alfian, Achmad Anastasia Sri Mendari Catharina, Clara Dicka Pratama, Yohanes Dominikus Budiarto, Dominikus Fransiska Soejono Heri setiawan Jayawarsa, A.A. Ketut Ming Chen Pratama, Yohanes Dicka Sani Susanto Tri Budiyanto