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KEPUASAN PENGGUNA SISTEM INFORMASI MANAJEMEN DENGAN MODEL D&M Sukirman, Sukirman; Rokhman, Ali; Budiarti, Laeli
Jurnal Analisis Bisnis Ekonomi Vol 13 No 1 (2015)
Publisher : Universitas Muhammadiyah Magelang

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Abstract

Penelitian sebelumnya menunjukkan bahwa D & M IS Success Model dapat digunakan untuk mengukur kepuasan pengguna. Tujuan dari penelitian ini adalah untuk menganalisis kepuasan pengguna dalam sistem informasi manajemen. Model penelitian ini didasarkan pada D & M IS Success Model dengan adaptasi yang diperlukan. Variabel terdiri dari kualitas sistem, kualitas informasi, kualitas pelayanan, kepuasan pengguna dan dampak individual. Sampel dalam penelitian ini adalah 103 guru SMA di Purwokerto. Structural Equation Modeling (SEM) dengan software AMOS versi 21 digunakan untuk memproses data. Hasil penelitian menunjukkan bahwa kualitas pelayanan dapat meningkatkan kepuasan pengguna dan kepuasan pengguna memiliki fungsi mediator untuk hubungan antara kualitas pelayanan dan dampak individual. Sementara itu, dua variabel lainnya, yaitu kualitas sistem dan kualitas informasi memiliki pengaruh tidak signifi kan terhadap kepuasan pengguna.
EFEKTIVITAS PENGGUNAAN TERAVERSA UNIVERSITAS JENDERAL SOEDIRMAN PURWOKERTO DI DALAM INOVASI KEBIJAKAN PUBLIK Yuristrianti, Nurrekta; Yusuf, Imam Maulana; Rokhman, Ali
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 4 (2025): November 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i4.4668

Abstract

This research examines the effectiveness of using Teraversa Unsoed Purwokerto in public policy innovation. Teraversa is a platform that brings together historians, government, and the community to formulate policies that are responsive to public needs. The study employs a qualitative descriptive method, with data collected through interviews, observations, and documentation of decision-making processes and policy implementation. Data analysis uses thematic analysis to identify key themes.The results show that Teraversa plays an important role in improving the quality of public services by developing innovative policies. Teraversa enhances community participation, facilitates cross-sectoral communication, and promotes good governance. In addition, this initiative reduces bureaucracy and increases service efficiency. The challenges encountered include policy socialization and the development of human resource capacity, including initial resistance from local governments and communities who have not yet understood its benefits. Intensive training is required to improve the competence of the Teraversa team in designing and implementing complex policies. It is concluded that Teraversa has great potential in supporting public policy innovation, with the need for better implementation strategies and strengthened partnerships with various stakeholders, as well as periodic evaluations to enhance policy effectiveness.