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All Journal Jurnal Bisnis dan Kewirausahaan Dharma: Jurnal Pengabdian Masyarakat
Gede Pradiva Adiningrat, Gede Pradiva
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

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Penilaian Kualitas Layanan Bandara Internasional Ngurah Rai Menggunakan Metode Fuzzy Servqual dan Importance Performance Analysis Nurfakhrurozi, Rifqi; Andriani, Wahyu; Dewi, Nyoman Indah Kusuma; Saputra, Upayana Wiguna Eka; Adiningrat, Gede Pradiva
Jurnal Bisnis dan Kewirausahaan Vol. 20 No. 3 (2024): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v20i3.163-173

Abstract

Ngurah Rai International Airport in Bali serves as a critical gateway for tourists, especially in the post-pandemic era. This study evaluates the service quality of the airport using the Fuzzy Servqual and Importance Performance Analysis (IPA) methods. A sample of 100 respondents was analyzed to assess five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that several attributes of the service require improvement, particularly in terms of adequacy of infrastructure, service clarity, and responsiveness to passenger feedback. The IPA analysis identified two attributes as high-priority areas for improvement. Recommendations for enhancing service quality are proposed to better align with passenger expectation and satisfaction.
PEMBERDAYAAN BUMDES DAN PELATIHAN KETRAMPILAN USAHA DIDESA SIDAKARYA DENPASAR BALI Suryathi, Wayan; Suamba, IB. Putu; Adiningrat, Gede Pradiva
Dharma: Jurnal Pengabdian Masyarakat Vol. 1 No. 2 (2020): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/dlppm.v1i2.4056

Abstract

BUMDes of Sidakarya Village has a srtrategic role to help public society, however it enquare an empowerment because it the effort of management new years old, as well the community need intensif of training. The aim of community dedication are getting empowerment of BUMDes and give the effort skill training for people in Sidakarya Village. The acitivity of community dedication areTraditional cooking training, Business Ethic and digital communication. Partner targeting of this program are BUMDes, Karang Taruna and PKK of Sidakarya Vallage. The methode of this activity are training, focus group discussion, deept interview and questionare. The result and external target from the dedication are the empowerment of BUMDes has been reached and the skill of effort training has been action. And obtained the value evaluation s very good
Co-Authors Andriani, Wahyu Nurfakhrurozi, Rifqi Nyoman Indah Kusuma Dewi Saputra, Upayana Wiguna Eka Suamba, IB. Putu Suryathi, Wayan