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All Journal axial : jurnal rekayasa dan manajemen konstruksi Jurnal Manajemen Teknologi dan Teknik Sipil (JURMATEKS)
Nur Indah Mukhoyyaroh
Lamongan Islamic University
Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Engineering Transportation

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Penilaian Pelayanan Transportasi Umum Surabaya Raya Dengan Metode Customer Statisfaction Index dan Importance Performance Analysis Nur Indah Mukhoyyaroh; Prima Eko Agustyawan
Jurnal Manajemen Teknologi & Teknik Sipil Vol 5, No 1 (2022): JUNE
Publisher : Faculty of Engineering, Kadiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3115.23 KB) | DOI: 10.30737/jurmateks.v5i1.2260

Abstract

Public transportation has a great potential in the transmission of Covid-19. For this reason, it is necessary to have good transportation services that can provide comfort and safety to users. Due to poor transportation services can cause users uncomfortable and unsafe. For this reason, it is necessary to assess the performance of transportation services. The purpose of this study is to assess the level of user satisfaction with public transportation services in the greater Surabaya area and to map sectors that need improvement. The research was conducted by giving questionnaires to users of public transportation in the Greater Surabaya area. From these data, instrument test was conducted. Furthermore, IPA analysis is carried out to obtain a mapping of the sectors that need to be improved. CSI analysis is also carried out to assess the level of user satisfaction with existing services. The results of this study obtained a value of 0.786 based on CSI analysis, which means that Surabaya land transportation users during the Covid-19 pandemic are satisfied. However, based on the results of the IPA analysis, it is necessary to increase the cleanliness of the transportation sector, lighting, and the application of PPE. Meanwhile, in the first aid kit sector, the availability of hand sanitizer and transportation stops is considered to have low importance, so that the authorities can focus on sectors that have high importance. The results of this study can be used as a reference in improving the quality of land transportation services.
Penilaian Pelayanan Transportasi Umum Surabaya Raya Dengan Metode Customer Statisfaction Index dan Importance Performance Analysis Nur Indah Mukhoyyaroh; Prima Eko Agustyawan
Jurnal Manajemen Teknologi & Teknik Sipil Vol. 5 No. 1 (2022): JUNE
Publisher : Kadiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jurmateks.v5i1.2260

Abstract

Public transportation has a great potential in the transmission of Covid-19. For this reason, it is necessary to have good transportation services that can provide comfort and safety to users. Due to poor transportation services can cause users uncomfortable and unsafe. For this reason, it is necessary to assess the performance of transportation services. The purpose of this study is to assess the level of user satisfaction with public transportation services in the greater Surabaya area and to map sectors that need improvement. The research was conducted by giving questionnaires to users of public transportation in the Greater Surabaya area. From these data, instrument test was conducted. Furthermore, IPA analysis is carried out to obtain a mapping of the sectors that need to be improved. CSI analysis is also carried out to assess the level of user satisfaction with existing services. The results of this study obtained a value of 0.786 based on CSI analysis, which means that Surabaya land transportation users during the Covid-19 pandemic are satisfied. However, based on the results of the IPA analysis, it is necessary to increase the cleanliness of the transportation sector, lighting, and the application of PPE. Meanwhile, in the first aid kit sector, the availability of hand sanitizer and transportation stops is considered to have low importance, so that the authorities can focus on sectors that have high importance. The results of this study can be used as a reference in improving the quality of land transportation services.
ANALISIS KOMPARATIF METODE BINA MARGA DAN LWD TERHADAP PENILAIAN KERUSAKAN JALAN RAYA SUMBERSARI-PATRANG, KABUPATEN JEMBER. Mukhoyyaroh, Nurindah; Suharso, Akbar Bayu Kresno
axial : jurnal rekayasa dan manajemen konstruksi Volume 13, Nomor 2, Agustus Tahun 2025
Publisher : Universitas Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/axial.v13i2.4482

Abstract

Penelitian ini bertujuan untuk mengevaluasi hubungan antara metode penilaian kerusakan jalan secara visual (Bina Marga) dan metode struktural menggunakan Light Weight Deflectometer (LWD) pada ruas Jalan Sumbersari–Patrang, Kabupaten Jember. Metode Bina Marga digunakan untuk menentukan nilai kondisi jalan berdasarkan jenis dan luas kerusakan permukaan, sementara LWD digunakan untuk mengukur lendutan akibat beban dinamis guna menghitung modulus elastisitas perkerasan. Penelitian dilakukan pada 10 segmen pengamatan dan 25 titik uji LWD.Hasil analisis menunjukkan bahwa terdapat hubungan negatif yang sangat kuat dan signifikan secara statistik antara nilai kondisi jalan dan lendutan, dengan persamaan regresi y=−38,28x+451,12y = -38{,}28x + 451{,}12y=−38,28x+451,12, R kuadrat = 0,938, dan p lebih kecil dari 0,00001. Artinya, semakin buruk kondisi visual jalan, semakin besar lendutan struktural yang terjadi. Meskipun kedua metode menilai aspek yang berbeda, keduanya dapat saling melengkapi dalam memberikan gambaran menyeluruh terhadap kondisi perkerasan jalan, sehingga lebih efektif digunakan secara terpadu dalam perencanaan pemeliharaan.
Co-Authors Akbar Bayu Kresno Suharso Prima Eko Agustyawan