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Sri Sutarwati
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Upaya Meminimalisisr Terjadinya Kehilangan Bagasi oleh Staf Ground Handling PT. Gapura Angkasa pada Maskapai Citilink di Bandar Udara Internasional Juanda Surabaya Silvister Evi; Sri Sutarwati
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (216.91 KB) | DOI: 10.31316/jk.v6i2.3762

Abstract

AbstrakMaskapai Citilink merupakan anak perusahaan Garuda Indonesia. Penanganan ground handling Maskapai Garuda Indonesia dan Citilink ditangani oleh PT Gapura Angkasa, termasuk penanganan bagasi. Bagasi tercatat yang sudah diserahkan oleh penumpang kepada perusahaan angkutan untuk diangkut harus dikelola dengan baik dan hati-hati agar tidak mengecewakan penumpang. Penelitian ini bertujuan untuk mengetahui proses penaganan bagasi dan upaya meminimalisir kehilangan bagasi. Penelitian ini menggunakan metode kualitatif. Metode pengumpulan data menggunakan metode observasi, wawancara dan dokumentasi, untuk menguji keabsahan data penulis menggunakan metode triangulasi teknik. Analisis data dalam penelitian ini menggunakan teori Miles dan Huberman dengan melalui tahapan reduksi data, pengujian data dan pengambilan kesimpulan serta verikasi data. Hasil penelitian menunjukkan bahwa proses penanganan bagasi diawali dengan pemeriksaan bagasi oleh security check menggunakan mesin X-ray dan metal detector, selanjutnya penumpang melakukan penimbangan bagasi. Bagasi yang tersimpan di makeup area diangkut dan dimasukkan ke dalam pesawat. Sampai di stasiun tujuan bagasi akan diturunkan dari pesawat dan dibawa ke tempat penumpang mengambil bagasi dan diletakkan pada conveyor belt untuk mempermudahkan penumpang dalam mengambil bagasi. Setelah penumpang mendapatkan bagasi, penumpang memberikan nomor bagasi dan petugas akan mencocokkan dengan nomor bagasi tersebut. Upaya yang dilakukan untuk meminimalisir terjadinya kehilangan bagasi, yaitu petugas harus bekerja sesuai dengan SOP, memiliki kompetensi, dapat bekerjasama dalam tim, pengawasan dari security pada proses check-in, pengawasan petugas load master yang memastikan semua bagasi yang naik dan turun dari pesawat serta memberikan sanksi atau teguran apabila petugas tidak bekerja dengan baik, meningkatkan kemampuan petugas serta melakukan evaluasi kerja.Kata Kunci: Upaya meminimalisir, Kehilangan bagasi, Maskapai Citilink AbstractCitilink airline is a subsidiary of Garuda Indonesia. The handling of ground handling for Garuda Indonesia and Citilink airlines is handled by PT Gapura Angkasa, including baggage handling. Checked baggage that has been handed over by passengers to the transportation company for transportation must be managed properly and carefully so as not to disappoint passengers. This study aims to determine the baggage handling process and efforts to minimize loss. This study uses a qualitative method using the method of observation, interviews and documentation, testing the validity of the data using triangulation techniques. Data analysis uses the theory of Miles and Huberman by going through data reduction, data testing and drawing conclusions as well as data verification. The results showed that the baggage handling process began with baggage inspection by security checks using an X-ray machine and metal detector, then passengers weighed their baggage. Baggage stored in the make-up area is transported and loaded onto the aircraft. Arriving at the destination station, the baggage will be unloaded from the plane and taken to the passengers' baggage areas and placed on a conveyor belt to make it easier for passengers to pick up their luggage. After the passenger gets the baggage, the passenger feels there is no baggage and the officer will be checked with the baggage number. Efforts are made to minimize the occurrence of baggage loss, namely officers must work according to SOPs, have competence, can supervise in teams, supervision of the security process at check-in, supervisory officers ensure all baggage that gets on and off the plane and provides sanctions or when officers do not work well, improve the ability of officers and conduct job evaluations.Keywords: Efforts to minimize, Loss of baggage, Citilink Airlines
The Influence of Electronic Word of Mouth and Brand Image on the Interest in Buying Citilink Passenger Tickets at Juanda International Airport Safitri Dwi Oktafia; Sri Sutarwati
Formosa Journal of Sustainable Research Vol. 2 No. 1 (2023): January, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v2i1.2455

Abstract

In this digital era, customer assessment of airlines can be carried out through social media such as Instagram, Twitter and Facebook. This study aims to determine the effect of electronic word of mouth (e-WOM) and brand image on the intention to buy passenger tickets. This study uses quantitative methods and data collection techniques through questionnaires. The population in this study are passengers. The sample is 100 people. Sampling using nonprobability sampling with purposive sampling technique. In conclusion, the results show that electronic word of mouth and brand image have a significant effect on the purchase intention of Citilink passengers at Juanda International Airport. This is evidenced by the results of the bound F test of 31.154 > 3.09 at a significant 0,00<0,05
Reconciliation Analysis of Passengers Suspected of Carrying Dangerous and Prohibited Goods at Komodo Labuan Bajo Airport Security Checkpoint Modestania Fransiska Raja; Sri Sutarwati
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.495

Abstract

Aviation Security (AVSEC) has an important role in security and safety in aviation, starting from checking passengers and their luggage, so that acts of disturbance that violate the law do not occur. This study aims to find out how the reconciliation process is for passengers suspected of carrying dangerous and prohibited goods at the Security Check Point (SCP) of Komodo Labuan Bajo Airport, as well as the socialization carried out by the airport about what dangerous and prohibited goods may not be carried by airplane passenger. This study uses qualitative research. The subjects in this study were Aviation Security (AVSEC) officers at Komodo Labuan Bajo Airport. The results of this study were obtained using interviews, observation and documentation carried out during the research. After obtaining the necessary data the researcher will process the data into a discussion and make a conclusion and suggestions. Based on the research results obtained by researchers, the reconciliation process for passengers suspected of carrying dangerous and prohibited goods at the Security Check Point of Komodo Labuan Bajo Airport starts from Security Check Point (SCP) 1 and 2 before passengers and their luggage enter the restricted security area, after it goes through an inspection process using a tool, if dangerous and prohibited items are detected, the officer directs passengers to a special inspection room, and there the Aviation Security officer explains that these items are prohibited from being carried, and if they can be carried, they must be in checked baggage and vice versa in cabin baggage . The socialization carried out by the Komodo Labuan Bajo Airport took the form of holding a committee meeting and inviting several agencies that deal directly with the community such as the TNI-POLRI and the Tourism Office, as well as installing standing banners containing prohibitions on what dangerous and prohibited goods may not be carried by airplane passenger.
Implementation of Article 3 Paragraph (2) PM 33 of 2015 Concerning Perimeter Requirements at Abdulrachman Saleh Airport Malang Ghifari Syahara Ramadhan; Sri Sutarwati
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 2 (2023): September 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i2.940

Abstract

Perimeter requirements regulations for domestic airports have been regulated in Article 3 Paragraph (2) PM 33 of 2015. Abdulrachman Saleh Malang Airport as a domestic airport must meet the perimeter requirements stipulated in the minister of transportation regulation. This study aims to find out how the Implementation of Article 3 Paragraph (2) PM 33 of 2015 regarding perimeter requirements at Abdulrachman Saleh Airport Malang. This study uses primary data and secondary data. The subjects in this study were Aviation Security officers. Data collection methods used are observation, interviews, and documentation. The location of this research was carried out at the East Java Transportation Service UPT for placement in the Aviation Security (Avsec) and Apron Movement Control (AMC) sections. Data analysis used descriptive qualitative. The research results obtained show that Abdulrachman Saleh Malang Airport has implemented most of the perimeter requirements that have been stipulated in Article 3 Paragraph (2) PM 33 of 2015 such as the perimeter fence is mostly 2.44 meters high, provision of trellis on drainage, available visibility around the barrier, inspection roads are available and equipped with emergency exits. The perimeter requirements that have not been met at Abdulrachman Saleh Airport are that there are still found a perimeter that is less than 2.44 meters high, there are gaps that can be easily penetrated by people and wild animals and there are no lights around the perimeter fence.
UPAYA MENINGKATKAN PELAYANAN UNTUK MENCAPAI ON TIME PERFORMANCE PADA PETUGAS CHECK-IN MASKAPAI CITILINK DI BANDAR UDARA INTERNASIONAL SOEKARNO HATTA Nadia Citra Maharani; Sri Sutarwati
Jurnal Ground Handling Vol 5 No 01 (2023): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v5i01.856

Abstract

Pelayanan merupakan aspek terpenting di dunia bisnis yang mengandalkan jasanya.Setiap Bandar udara yang ada di Indonesia pasti memberikan pelayanan sesuai dengan target pencapaian level of service di Bandar Udara sesuai dengan Surat Keputusan Direktur Jendral Perhubungan Udara, Nomor Surat Keputusan 284/X/1999. Kualitas pelayanan yang baik dapat diukur dari ketepatan waktu penerbangan keberangkatan atau On Time Performance (OTP).Semakin besar jumlah ketepatan waktu penerbangan maka kualitas pelayanan yang diberikan semakin baik. Pada Maskapai Citilink di Bandara Internasional Soekarno Hatta sendiri, masih ada beberapa kali penerbangan yang tidak memenuhi OTP atau bisa dikatakan delay, Penelitian ini bertujuan untuk mengetahui kendala yang dihadapi dalam pelayanan petugas Check-In Counter untuk mencapai On Time Performance dan upaya yang dilakukan dalam meningkatkan pelayanan petugas Check-In Counter untuk mencapai On Time Performance pada Maskapai Citilink di Bandar Udara Internasional Soekarno Hatta. Penelitian ini bersifat kualitatif dengan data yang diperoleh berasal data primer dan sekunder.Teknik pengumpulan data berupa wawancara, observasi dan dokumentasi.Penelitian ini dilaksanakan dari bulan Januari 2023 sampai dengan Februari 2023.Tempat penelitian di PT. Gapura Angkasa Unit Check-In Counter Bandar Udara Internasional Soekarno Hatta. Obyek pada penelitian ini adalah pelayanan petugas Check-In Counter untuk mencapai On Time Performance dan Subyek pada penelitian ini adalah petugas pasasi Check-In Counter Maskapai Citilink di Bandar Udara Internasional Soekarno Hatta. Hasil dari penelitian ini adalahkendala yang dihadapi dalam pelayanan petugas Check-In Counter untuk mencapai On Time Performance pada Maskapai Citilink di Bandar Udara Internasional Soekarno Hatta meliputi kendala internal dan eksternal. Kendala internal yaitu terjadinya System Server Check In Down dan waktu pengecekan yang diberikan terlalu singkat untuk untuk check in dan drop bagasi. Sedangkan untuk kendala secara eksternal antara lain penumpang yang tidak dapat menunjukan identitas atau kartu pengenal, penumpang dengan kedatangan last minute check-in atau penumpang yang terlambat, dan Bagasi Stranded. Upaya tersebut antara lain Maskapai Citilinkmenyiapkan SDM Counter check in yang sesuai dengan kriteria yang telah ditentukan dan berkompeten sehingga dapat menjalankan SOP yang sesuai dalam bekerja. Petugas check-in telah bekerja ramah, cepat tanggap (responsif) serta mengutamakan penumpang yang sudah berada pada antrian serta dengan kondisi 15 menit sebelum tutup check-in counter serta adanya proses check in melalui web check in atau aplikasi citilink dan mesin self check in.
Pengaruh Keselamatan dan Kesehatan Kerja Terhadap Kinerja Karyawan Unit Airside PT Angkasa Pura II Bandar Udara Internasional Husein Sastranegara Bandung Shabrina Rifatul Mahmudah; Sri Sutarwati
HEMAT: Journal of Humanities Education Management Accounting and Transportation Vol 1, No 2 (2024): Agustus 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/hemat.v1i2.2260

Abstract

Manajemen Sumber Daya Manusia (SDM) melibatkan aspek lain yang perlu diperhatikan, seperti keselamatan dan kesehatan kerja. Di Indonesia, tingkat kecelakaan kerja menjadi perhatian serius. Menurut International Labor Organization (ILO), Indonesia menempati peringkat ke-52 dari 53 negara dengan tingkat pengelolaan Keselamatan dan Kesehatan Kerja (K3) yang rendah. Hal ini mencerminkan bahwa aspek K3 di Indonesia masih memiliki kinerja yang kurang memuaskan. Keterbatasan pemahaman karyawan terhadap pentingnya K3, bersama dengan kurangnya sosialisasi mengenai penggunaan peralatan kerja, juga ikut berkontribusi dalam kondisi ini. Sebagian besar kecelakaan kerja terjadi karena kesalahan manusia (human error). Studi ini menggunakan metode kuantitatif dan melibatkan 51 orang yang bekerja di unit airside Bandar Udara Internasional Husein Sastranegara Bandung. Metode purposive sampling digunakan untuk menentukan sampel non-probabilitas. Dalam proses pengumpulan data, responden diberi kuesioner dan diwawancarai oleh unit keselamatan dan kesehatan kerja (K3) mengenai kinerja karyawan. Koefisien determinasi, uji validitas dan reliabilitas, regresi linier berganda, uji t (parsial), dan uji F (simultan) digunakan untuk menganalisis data. Hasil pengujian menunjukkan bahwa secara parsial, analisis variabel keselamatan kerja (X1) memiliki signifikansi sebesar 0,04 0,05.Demikian juga pada variabel keselamatan kerja (X2) dengan nilai signifikansi sebesar 0,000 0,05.Secara simultan, seluruh variabel bebas menunjukkan pengaruh terhadap kinerja karyawan di Bandar Udara Internasional Husein Sastranegara Bandung. Bahwa uji F menyatakan nilai signifikansi sebesar 0,000 0,05 .Koefisien determinasi menunjukkan hasil sebesar 54,8%, yang berarti Keselamatan dan Kesehatan Kerja memberikan pengaruh terhadap kinerja karyawan, sedangkan sisanya sebesar 45,2% dipengaruhi oleh faktor-faktor lain yang tidak diteliti.
Analisis Peningkatan Pelayanan Fasilitas Pengguna Jasa di Terminal Keberangkatan Bandar Udara Internasional Pattimura Ambon Periode 2021-2023 Jelsya Margareth Tasidjawa; Sri Sutarwati
HEMAT: Journal of Humanities Education Management Accounting and Transportation Vol 1, No 2 (2024): Agustus 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/hemat.v1i2.2499

Abstract

Pada tahun 2021 dan 2022 Bandar Udara Internasional Pattimura Ambon meraih Penghargaan sebagai Bandar Udara Terbaik di kawasan Asia Airport Service Quality (ASQ) pasifik pada ajang Airport Service Quality (ASQ).Manajer Operasi dan Peningkatan Pelayanan Bandar Udara Internasional Pattimura Ambon menyatakan bahwa meskipun dua kali mendapatkan penghargaan tetapi khusus pelayanan yang berkaitan dengan fasilitas terminal keberangkatan belum optimal. Penelitian ini bertujuan untuk mengetahui bagaimana peningkatan pelayanan fasilitas pengguna jasa di terminal keberangkatan Bandar Udara Internasional Pattimura Ambon periode 2021-2023. Metode penelitian yang digunakan dalam penelitian ini adalah metode kualitatif deskriptif. Data diperoleh dari hasilobservasi, wawancara dan dokumentasi. Data yang sudah terkumpul kemudian di uji keabsahannya menggunakan teknik triangulasi untuk mengambil kesimpulan sehingga hasil penelitian dapat dipertanggung jawabkan validitas dan kredibilitasnya. Hasil penelitian ini menunjukkan bahwa pada tahun 2021 fasilitas pelayanan pengguna jasa di terminal keberangkatan Bandar Udara Internasional Pattimura Ambon masih belum optimal atau belum memenuhi peraturan yang di atur dalam PM 178 tahun 2015. Pada tahun 2022 terjadi peningkatan atau penambahan fasilitas untuk memenuhi PM 178 tahun 2015 yaitu self check-in, fasilitas belanja smoking cafe, gerai UMKM dan media hiburan. Pada tahun 2023 terdapat peningkatan dan perbaikan fasilitas menyesuaikan Peraturan Menteri Perhubungan yang baru PM 41 tahun 2023  seperti pengangkutan bagasi, kebersihan, pelayanan informasi, toilet,nursery, fasilitas bagi pengguna berkebutuhan khusus, tempat ibadah, ruang merokok, ruang bermain anak, Internet atau wifi, fasilitas maskapai penerbangan, fasilitas self check-in, dan charging station. Berdasarkan PM 41 tahun 2023 fasilitas yang belum terpenuhi yaitu fasilitas air minum di ruang tunggu terminal keberangkatan.
Implementasi Standar Pelayanan Pesawat Udara Menurut PM Nomor 41 Tahun 2023 Tentang Pelayanan Jasa Kebandarudaraan di Bandar Udara Tunggul Wulung Cilacap Seno Bayu Aji; Sri Sutarwati
Jurnal Kewarganegaraan Vol 8 No 1 (2024): Juni 2024
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v8i1.6239

Abstract

Abstrak Menurut Peraturan Menteri Nomor 41 Tahun 2023, Bandar Udara di Indonesia harus menyediakan pelayanan fasilitas Pesawat udara dengan Lingkup Standar Pelayanan terhadap Pesawat udara sejak Pesawat udara memasuki tiap fasilitas pendaratan,lepas landas, manuver, parkir, dan penyimpanan sampai dengan Pesawat Udara meninggalkan masing-masing fasilitas tersebut. Penelitian ini bertujuan untuk mengetahui Implementasi Standar Pelayanan Pesawat Udara Menurut PM Nomor 41 Tahun 2023 Tentang Pelayanan Jasa Kebandarudaraan Di Bandar Udara Tunggul Wulung Cilacap. Penelitian ini dilakukan di Bandar Udara Tunggul Wulung Cilacap pada tanggal 22 Februari 2024 sampai dengan 28 Februari 2024. Penelitian ini menggunakan pendekatan kualitatif dengan metode observasi, wawancara dan dokumentasi. Tahapan dalam menganalisis data pada penelitian ini dengan menggunakan reduksi data, penyajian data, dan menarik kesimpulan.Uji keabsahan data yang digunakan dalam penelitian ini Menggunakan triangulasi teknik. Hasil penelitian menunjukkan bahwa pelayanan terhadap pesawat udara di Bandar Udara Tunggul Wulung Cilacap sebagian besar sudah sesuai dengan Peraturan Meteri Republik Indonesia Nomor 41 Tahun 2023. Terdapat dua fasilitas Pelayanan Pesawat udara yang sebagian belum sesuai dengan standar pelayanan pesawat udara yaitu fasilitas Runway end safety area dan Airfield Lighting System (AFL) meliputi Sequence flasing lights,Taxiway ceterline lights, Runway centerline lights, Runway Guard Lilghts, Taxy Guardance Lights. Jumlah nilai total pelayanan terhadap pesawat udara (level of service) seharusnya 150. Berdasarkan hasil penelitian masih dibawah standar yaitu 128. Nilai ini masih tergolong sangat baik menurut skala penilaian dalam pelayanan terhadap pesawat udara yang terdapat pada lampiran Peraturan Meteri Republik Indonesia Nomor 41 Tahun 2023 . Kata Kunci: Implementasi, PM No. 41 Tahun 2023, Fasilitas Pelayanan Pesawat Udara Abstract According to Ministerial Regulation Number 41 of 2023, airports in Indonesia must provide aircraft facility services with a standard scope of service for aircraft from the time the aircraft enters each landing, take-off, maneuvering, parking and storage facility until the aircraft leaves each. each of these facilities. This research aims to determine the implementation of aircraft service standards according to PM Number 41 of 2023 concerning airport services at Tunggul Wulung Airport, Cilacap. This research was conducted at Tunggul Wulung Airport, Cilacap, from 22 February 2024 to 28 February 2024. This research used a qualitative approach with interview and documentation methods. The stages in analyzing the data in this research are using data reduction, data review, and drawing conclusions. The data validity technique used in this research is triangulation technique. The research results show that aircraft services at Tunggul Wulung Cilacap Airport are largely in accordance with the Republic of Indonesia Ministerial Regulation Number 41 of 2023. There are two aircraft service facilities, some of which do not comply with aircraft service standards, namely:fasilitas Runway end safety area dan Airfield Lighting System (AFL) meliputi Sequence flasing lights,Taxiway ceterline lights, Runway centerline lights, Runway Guard Lilghts, Taxy Guardance Lights. The total value of services to aircraft (lefel of service) should be 150. Based on research results, it is still below the standard, namely 128. This value is still classified as very good according to the attachment to the Republic of Indonesia Meterial Regulation Number 41 of 2023 Keywords: Implementation, PM No. 41 of 2023, aircraft service facilities, Level of service
UPAYA MENINGKATKAN KINERJA KARYAWAN MELALUI MOTIVASI KERJA DI BANDAR UDARA TUNGGUL WULUNG CILACAP Togap Rama Manullang; Sri Sutarwati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 1 (2023): Maret : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i1.542

Abstract

Work motivation plays an important role in employee performance, including, the Tunggul Wulung Cilacap Airport must provide very appropriate work motivation for employees to improve the quality of employee performance. The study aims to determine the efforts made by the Tunggul Wulung Cilacap Airport in improving employee performance through providing work motivation and obstacles faced by the Tunggul Wulung Cilacap Airport in motivating employee work. The research uses qualitative descriptive research methods, data sources are obtained: primary and secondary data. Data collection techniques use observation, interviews, and documentation. Researchers use data analysis techniques: reduction, display, and drawing conclusions. The results showed that the efforts made by the Tunggul Wulung Cilacap Airport in improving employee performance through providing work motivation which includes providing a sense of comfort for employees at work, carrying out work supervision activities, providing complete facilities, conducting license training, rewarding outstanding employees. The obstacles faced by the Tunggul Wulung Cilacap Airport in motivating employee work are giving gifts that must be transferred with overtime pay and new employees do not yet have a license or certificate must attend license training.
Upaya Meningkatkan Kinerja Petugas Pasasi Melalui Disiplin Kerja pada Karyawan PT. Kokapura Avia Cabang Bandar Udara Internasional Yogyakarta Maria Agata Matwaan; Sri Sutarwati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 2 (2023): Juni: Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i2.592

Abstract

ABSTRACT, PT Kokapura Avia Yogyakarta International Airport Branch serves ground handling services for air transportation companies. This research is focused on Ground Handling services for pasasi officers, namely check-in, boarding and lost and found. The problem in this study is related to the lack of work discipline of pasasi officers seen in carrying out their duties or work. This study aims to determine the work discipline carried out in an effort to improve the performance of pasasi officers to determine the work discipline that should be carried out in the future in an effort to improve the performance of pasasi officers of PT Kokapura Avia Yogyakarta International Airport Branch. This research uses qualitative research methods. The subjects in this study were the head (leader) and the passation officer of PT Kokapura Avia Yogyakarta International Airport Branch. The data used in this study were obtained from observations, interviews and documentation. Data analysis used in this research is data reduction, data presentation, conclusion drawing and data verification. The results of this study indicate that the work discipline carried out in an effort to improve the performance of pasasi officers is entering work on time, doing work in accordance with company regulations and supervision by the leader. Requiring employees to obey all applicable regulations at PT Kokapura Avia Yogyakarta International Airport Branch in order to improve employee performance. Work discipline that should be carried out in the future in an effort to improve the performance of pasasi officers is that leaders must be more assertive in making decisions and providing sanctions or reprimands for employees who are not disciplined at work. In addition, it is necessary to increase wages and salaries for employees whose performance is good so that it will encourage other employees to improve their performance.
Co-Authors Efrika July Priyanto Ghifari Syahara Ramadhan Jelsya Margareth Tasidjawa Maria Agata Matwaan Modestania Fransiska Raja Nadia Citra Maharani Safitri Dwi Oktafia Seno Bayu Aji Shabrina Rifatul Mahmudah Silvister Evi Togap Rama Manullang