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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS Ekspresi: Publikasi Kegiatan Pengabdian Indonesia
Ikrima M. Mustafa
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Religion Arts Decision Sciences, Operations Research & Management Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH CUSTOMER SATISFACTION DAN JOB SATISFACTION TERHADAP KINERJA KARYAWAN STUDI PADA BANK BRI PERSERO CABANG TERNATE Meydina Nurul Kinanti; Adnan Rajak; Ikrima M. Mustafa
Eqien - Jurnal Ekonomi dan Bisnis Vol 11 No 1 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Dr Kh Ez Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.813 KB) | DOI: 10.34308/eqien.v11i1.806

Abstract

This study aims to determine the effect of customer satisfaction and job satisfaction on employee performance in the study at Bank BRI Persero, Ternate Branch. This type of research uses a quantitative approach. The population in the study on the effect of customer satisfaction and job satisfaction on employeeperformance in the study at Bank BRI Persero Ternate Branch. The number of samples used as many as 129 respondents. The data in this study are primary data and secondary data sourced from questionnaires, interviews and observations which were distributed directly to Bank BRI Persero Ternate Branch, as well as using the SPSS 22 program assistance tool. The results of this study indicate that partially the Customer Statisfaction variable has a positive and significant effect on employee performance and the Job Statisfaction variable has a positive and significant effect on employee performance. Meanwhile, the variables of Customer Statisfaction and Job Statisfaction have a positive and significant effect on the performance of the employees of Bank BRI Persero Ternate Branch. Keywords: Customer Statisfaction, Job Statisfaction and Employee Performanc
Pengaruh Beban Kerja Dan Stres Kerja Terhadap Turnover Intention Melalui Burnout Pada Karyawan PT BNI Cabang Ternate Nurul Ulfa Sari Dewi; Fadhliah M. Alhadar; Ikrima M. Mustafa
Eqien - Jurnal Ekonomi dan Bisnis Vol 12 No 03 (2023): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v12i03.1485

Abstract

This study aims to determine the effect of Work Load and Work Stress on Turnover Intention through Burnout. This research is a quantitative research. The population in this study is the employees of Bank Negara Indonesia (BNI), Ternate City. The number of research samples is 73 respondents. The data analysis technique used in this research is path modeling analysis using Smart Partial Least Square (PLS) version 4 as a statistical test tool. The results of this study indicate that: (1) Work Load has no significant effect on Turnover Intention; (2) Work Stress has no significant effect on Turnover Intention; (3) Work Load has a significant effect on Burnout; (4) Work Stress has a significant effect on Burnout; (5) Burnout has a significant effect on Turnover Intention; (6) Work Load has no significant effect on Turnover Intention through Burnout; (7) Work Stress has a significant effect on Turnover Intention through Burnout.
Pelatihan Penggunaan Perangkat Lunak Mendeley pada Mahasiswa Tingkat Akhir di Kota Ternate Irfandi Buamonabot; Ikrima M. Mustafa
Ekspresi : Publikasi Kegiatan Pengabdian Indonesia Vol. 1 No. 1 (2024): Publikasi Kegiatan Pengabdian Indonesia
Publisher : Asosiasi Seni Desain dan Komunikasi Visual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/ekspresi.v1i1.83

Abstract

In the field of education, scientific writing skills are very important for both teachers who want to deliver lectures and students who want to complete their final assignments better. According to the rules that bind a student, conducting research for him is a must. Because of its importance, scientific papers must be made as good as possible, especially in terms of citations and references. In addition, most scientific papers are the result of students' own thoughts in addition to some other people's works that can be consulted further to ensure the quality of the work. Many students still complete their final assignments to date without being able to cite sources properly and correctly; instead, they do it automatically. It is hoped that by participating in this community service program, students in particular will be able to take advantage of training using Mendeley software to further maximize the quality of scientific work when citing all of their own scientific work, including theses. The objectives of this activity are to: (1) increase understanding of how to use Mendeley software, a citation application; (2) increase awareness of the benefits of using Mendeley; and (3) increase insight and talent in using more inventive and informative applications. The results of this activity show how useful this training is for the participants.
Co-Authors Adnan Rajak Buamonabot, Irfandi Fadhliah M. Alhadar Meydina Nurul Kinanti Nurul Ulfa Sari Dewi