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All Journal KELOLA AKTUAL Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Go Infotech: Jurnal Ilmiah STMIK AUB IJECS: Indonesian Journal of Empowerment and Community Services SPEED - Sentra Penelitian Engineering dan Edukasi
Hartati Dyah Wahyuningsih -STMIK AUB Surakarta Hartati Dyah Wahyuningsih -STMIK AUB Surakarta
Program Studi Sistem Informasi, STMIK AUB Surakarta
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Library & Information Science Public Health Social Sciences Other

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Membangun Kepuasan Konsumen Dalam Mewujudkan Dimensi Karakter Pelayanan Pada Dealer Sepeda Motor “Sakat Motor” Wonogiri Hartati Dyah Wahyuningsih
KELOLA Vol 9, No 2 (2022): December
Publisher : STIE AUB Surakarta

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Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis empiris membangun kepuasan konsumen dalam mewujudkan dimensi karakter pelayanan pada dealer “Sakat Motor” Wonogiri.  Teknik analisis data Uji Validitas dan Uji Releabilitas, Analisis Regresi Liniear bergerak, Uji F, Uji t, dan Uji R, koefisien determinant, uji asumsi klasik, uji multi kolinieritas, uji autak korelasi, uji heteraskedastisitas, uji normalitas. Hasil uji R2 di dapatkan sebesar 87% sedangkan sisanya dipengaruhi oleh varabel independen lainnya sebesar 12,6% seperti variabel distribusi.
Analisis Service Quality Terhadap Loyalitas Pasien Rawat Jalan Dengan Kepuasan Pasien Sebagai Variabel Intervening Di Klinik Pratama Medistra Kranggean Ngeblak Tawangmangu Hartati Dyah Wahyuningsih
AKTUAL Vol 8, No 1 (2023)
Publisher : STIE AUB Surakarta

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Abstract

Tujuan Penelitian ini untuk mengetahui, menguji secara empiris dan menganalisis tangible, reliability, responsiveness, assesmens dan empathy terhadap kepuasam dan loyalitas pasien rawat jalan di Klinik Pratama Medistra Kranggean  Ngeblak Tawangmangu.Tehnik analisis dalam penelitian ini adalah analisis regresi bergerak uji instrumen, uji linieritas dan uji hipotesis yang meliputi uji regresi, berganda, uji parsial (uji t) uji koefisiensi regresi (uji f) dan analisa koefisien determinasi (R2) dengan  pengumpulan data dengan koesioner dan sampel yang digunakan 80 pasien rawat inap di Klinik Pratama Medistra Kranggean  Ngeblak Tawangmangu.Hasil uji menunjukkan tangible, reliability, responsiveness, dan kepuasan hipotesisnya terbuat karena signifikansi uji lebih baik dan 0,05, sedangkan assosience dan empathy tidak terbukti hipotesis karena keduanya terkait signifikansi lebih baik dari 0,05.Hasil koefisiensi determinasi menunjukkan bahwa nilai R2 sebuah 81,4% yang berarti variabelitas variabel depende yang dapat dijelaskan oleh variabilitas oriental independent sebesar 8,14%.
Product Creativity and Utilization of Cardboard and Batik Patchwork A Training Program for MSMEs in Serengan District Surakarta Ipung Sri Purwanti Hery; Hartati Dyah Wahyuningsih; Hariyanti Hariyanti Hariyanti
IJECS: Indonesian Journal of Empowerment and Community Services Vol. 3 No. 1 (2022): IJECS: Indonesian Journal of Empowerment and Community Services
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/ijecs.v3i1.1804

Abstract

MSMEs business are businesses run by individuals, households or small business entities that encourage the movement of Indonesia's economic development. In Surakarta, there are a lot of MSMEs, which have roles in maintaining the economy during the Covid 19 pandemic. The development of MSMEs is a serious problem to be handled. There is in fact a good work to get the opportunities to maintain their business, such as reducing the waste of boxes and patchwork. The research team took the initiative on how to process cardboard and patchwork waste into tissue boxes that would make the polluted trashes have more added values. The team benefited this opportunity to provide training to MSMEs on how to make used of cardboard and batik patchwork into beautiful tissue boxes and nice crafts that can generate income and maintain the family economy. Thus, it helps government of Serengan District, Surakarta in developing MSMs activities. 
Co-Authors Agung Nugroho Ayub Kukuh Prasetyo Barradita Sanjaya Budhi Poniman - STIE AUB Surakarta Erni Widarti Hariyanti . Hetri Candra Winoto Ipung Sri Purwanti Hery Kristono Kristono Muhammad Rakha Satriawan Paryanta Paryanta Ratna Herawati Ronny Chandra Widyo Ari Utomo Yudo Kisworo