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All Journal Journal of Enterprise and Development (JED) Journal Economic Insights IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita
Sherli Junianingrum
UNIVERSITAS SELAMAT SRI
Economics, Econometrics & Finance

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PENGARUH WORK FAMILY CONFLICT DAN BEBAN KERJA TERHADAP INTENTION TO QUIT (STUDI PADA KARYAWAN WANITA PADA ASURANSI KESEHATAN DI JAWA TENGAH) Sherli Junianingrum
Journal Economic Insights Vol. 1 No. 2 (2022): Journal Economic Insights
Publisher : Fakultas Ekonomika dan Bisnis Universitas Selamat Sri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (588.211 KB)

Abstract

Sherli Junianingrum. Pengaruh Work Family Conflict dan Beban Kerja terhadap Intention to Quit (Studi pada Karyawan Wanita pada Asuransi Kesehatan di Jawa Tengah). Fakultas Ekonomika dan Bisnis. Program Studi Manajemen. Universitas Selamat Sri (UNISS) Kendal. 2022. 9 halaman. Jumlah karyawan Wanita yang dijadikan sampel pada penelitian ini sebanyak 110 responden. Hasil penelitian menunjukkan bahwa work family conflict berpengaruh positif terhadap intention to quit, dan beban kerja berpengaruh positif terhadap intention to quit.
PENGARUH WORK PASSION DAN KOMITMEN ORGANISASI TERHADAP KINERJA Sherli Junianingrum; Haifa Hannum Arija
Journal Economic Insights Vol. 2 No. 1 (2023): Journal Economic Insights
Publisher : Fakultas Ekonomika dan Bisnis Universitas Selamat Sri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51792/jei.v2i1.65

Abstract

Tujuan penelitian sebagai berikut: menganalisis Kinerja yang dipengaruhi oleh work passion dan komitmen organisasi. Pengambilan sampel pada penelitian ini menggunakan teknik yang melibatkan seluruh populasi. Responden yang digunakansebanyak 117 Responden. Metode analisis yang digunakan dalam menguji hipotesis adalah menggunakan SPSS dan WarpPLS. Hasil penelitian menunjukkan bahwa variabel Work Passion dapat secara positif dan signifikan terhadap Kinerja, begitu pula variabel Komitmen Organisasi dapat secara positif dan signifikan terhadap Kinerja.
Repurchase Intention Based On E-Service Quality And Customer Trust At Three Top Brand E-Commerce Indonesia Sherli Junianingrum; Nanang Apriliyanto; Lukman Zaini Abdullah
IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita Vol 12 No 2 (2023): IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita - December
Publisher : LPPM ISNJ Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46367/iqtishaduna.v12i2.1513

Abstract

E-commerce is of particular concern to the shopping culture in Indonesia. However, there are weaknesses such as inconsistent product quality, high shipping costs, and fraud, so e-commerce has significant obstacles to attracting customers' interest in buying again. This research analyzes customer repurchase interest based on e-service quality and customer trust. This type of research is causality research using a quantitative approach. The population of this research is all Tokopedia, Shope, and Lazada consumers in Indonesia. The research sample used a purposive sampling method with a final total of 200 respondents. The data analysis method uses structural equation modelling (SEM) analysis, tested using SmartPLS. This research results in E-service quality positively and significantly affecting customer trust and repurchase interest. Customer trust positively and significantly affects repurchase interest. Customer trust can mediate the influence of e-service quality on repurchase interest. The results of this research contribute to developing and refining theories related to repurchase interest in e-commerce platforms in Indonesia and filling gaps in several studies that have never described the object of this research.
Determinants of repurchase intention in the Indonesian e-commerce platforms Lukman Zaini Abdullah; Nanang Apriliyanto; Sherli Junianingrum
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-2 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5iSpecial-Issue-2.8059

Abstract

Purpose — This study aims to investigate the influence of e-service quality, customer trust, and customer satisfaction on repurchase intention in the Indonesian e-commerce platforms.Method — The type of research used is causal research, which examines the relationship between variables through quantitative research. The number of samples in this study was 250 respondents. The sample for this research includes Indonesian citizens aged more than 17 years old, who are users of the Tokopedia, Shopee, and Lazada platforms on their smartphones. This study uses primary data filled out by respondents through Google Forms and focuses on research variables, which include e-service quality, customer trust, customer satisfaction, and repurchase intention. The data that have been obtained were analyzed using the Structural Equation Modeling (SEM) technique.Result — The results of this study indicate that e-service quality has a significant positive effect on customer trust and customer satisfaction. In addition, the relationship between customer trust and customer satisfaction on repurchase intention also has a significant positive influence.Contribution — This study offers a valuable academic contribution by enhancing and advancing theories associated with repurchase intention within the context of e-commerce platforms in Indonesia. Furthermore, this study addresses a significant gap in the existing literature by explicitly defining the scope and object of investigation, thereby refining the clarity and comprehensiveness of the research landscape.
Co-Authors Haifa Hannum Arija Lukman Zaini Abdullah Nanang Apriliyanto