Article Per Year (5 Year)
p-Index From 2021 - 2026
3.346
P-Index
This Author published in this journals
All Journal Jurnal Informatika dan Teknik Elektro Terapan Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Jurnal Riset Informatika Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics Abdimas Universal bit-Tech Jifosi Jurnal Informatika dan Rekayasa Perangkat Lunak Djtechno: Jurnal Teknologi Informasi Submit : Jurnal Ilmiah Teknologi Informasi dan Sains
Anita Wulansari
Universitas Pembangunan Nasional Veteran Jawa Timur
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

Published : 23 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 23 Documents
Search

 1   2   3 
Evaluation of E-Learning Website Quality of Universitas Islam Majapahit Using Webqual 4.0 and IPA Nur Diniyanti; Anita Wulansari; Rafika Rahmawati
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3015

Abstract

The rapid development of digital technology in education requires higher education institutions to provide online learning systems that are effective, responsive, and user-oriented. The e-learning website of Universitas Islam Majapahit (UNIM) serves as the main platform supporting student learning activities, yet issues remain regarding response speed, information availability, and interface design. This study aims to evaluate the quality of UNIM’s e-learning website using the WebQual 4.0 model, modified by adding the User Interface Quality variable, and analyzed with the Importance Performance Analysis (IPA) method. Data were collected through a five-point Likert scale questionnaire involving 281 screened respondents. The findings indicate an average conformity level of 95%, yet several indicators reveal negative gap values, reflecting performance that has not met user expectations. Six indicators SIQ1, SIQ2, SIQ3, SIQ4, SIQ5, and UIQ2 were identified in Quadrant I, marking them as top priorities for improvement. The implications of this study highlight the need to enhance system responsiveness, service interaction quality, and interface usability to meet user expectations. Practically, the results provide guidance for improving the development of UNIM’s e-learning website, while theoretically, this study reinforces the applicability of the modified WebQual 4.0 as a comprehensive evaluation method for assessing the quality of online education services.
Evaluation of the POSKetanmu Website Using E-GovQual and Importance Performance Analysis (IPA) Nur Dinanita; Anita Wulansari; Rafika Rahmawati
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3016

Abstract

The rapid advancement of information and communication technology has driven governments to provide digital public services that are efficient, transparent, and user-centered. One such initiative is the POSKetanmu website developed by the Mojokerto Regency Population and Civil Registration Office, aimed at facilitating online processing of population documents. Despite its purpose, the platform still faces several challenges, including difficulties in understanding service procedures, lengthy account verification, and errors in document submission. This study evaluates the quality of the POSKetanmu website using the E-GovQual model, which consists of six dimensions: Ease of Use, Reliability, Trust, Functionality of the Interaction Environment, Information Content and Display, and Citizen Support. To determine service priorities, the Importance–Performance Analysis (IPA) method was employed. Data were collected from 391 valid respondents using a five-point Likert scale. The results reveal an average conformity level of 96% and an overall gap score of –0.17, indicating that performance lags slightly behind user expectations. Indicators located in Quadrant I, particularly RB1–RB4, EU1, and FI2, were identified as priority areas requiring immediate attention. These findings suggest that improvements in system reliability, interface navigation, and interactive features are essential. The integration of E-GovQual and IPA not only provides practical insights for policy-making but also offers a valuable framework for advancing digital government evaluation.
Analyzing User Acceptance Factors in Digital E-Ticketing Systems Using Extended UTAUT2 Framework Achmad Rafi Argya Rasya; Anita Wulansari; Eristya Maya Safitri
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3089

Abstract

Digital ticketing platforms are reshaping fan engagement in Indonesia’s football ecosystem. This study examines acceptance of PSSI’s Kita Garuda platform by testing how instrumental benefits (usefulness and ease), social cues, enjoyment, price value, and enabling conditions relate to users’ intention to keep using the service. We extend UTAUT2 with two well-motivated additions: Service Satisfaction, which captures whether the end-to-end experience meets expectations, and Psychological Discomfort, which indexes anxiety or unease when transacting online. Using survey data and Partial Least Squares Structural Equation Modeling with bootstrapping, we find that Performance Expectancy (t=4.58, p<0.001), Effort Expectancy (t=3.92, p<0.001), Hedonic Motivation (t=5.03, p<0.001), Price Value (t=4.20, p<0.001), and Social Influence (t=3.12, p=0.002) significantly predict continued intention, whereas Facilitating Conditions (t=1.45, p=0.144) and Habit (t=1.60, p=0.110) do not. Measurement quality met conventional thresholds (α≥0.85; CR>0.90; AVE>0.50). Service Satisfaction helps explain why benefits translate into ongoing use higher satisfaction strengthens the link between perceived benefits and intention (partial mediation). Psychological Discomfort weakens the positive association between intrinsic drivers especially enjoyment and intention (interaction significant, p<0.05). Results are robust to alternative specifications and item-deletion diagnostics; bootstrapped confidence intervals exclude zero across significant paths. Practical implications are clear: reduce sources of anxiety (transparent pricing, reliable payment and QR validation, responsive helpdesk), and invest in a seamless, enjoyable flow to elevate satisfaction and loyalty. By reporting effect magnitudes and significance, this study offers transparent account of drivers continued use for sports ticketing in an emerging market context and points to actionable levers for platform design and fan experience.
Co-Authors Abrila Fatzali Achmad Rafi Argya Rasya Adimas Syiraa Setiabudhi Amalia Anjani Arifiyanti Amanda Paramita S. Annisa Dita Putri Kartika Arista Pratama Arista Pratama Asif Faroqi Bagus Dwi Putra Adiyono Brahmantio Widyo Trenggono Byanca Rebecca Yocelyn Sitompul Christanti Ayu Permatasari Dian Rahmawati Eklesia Simaremare Elok Elviana Eristya Maya Safitri Erlangga Norman Wicaksana Farrel Farhan Khoirunisa Jannatuzzahra Lintang Firdaus M Faiq Al Abiyyi M Ilham Praditya A.N Mahida Hanifah Rahmadini Miftah Rahmaddani Mochamad Alif Abror Muhammad Aldi Pratama Nur Dinanita Nur Diniyanti Prihandini Daffa Nur Rizka Faridiana Qolbi Adi Lumintang Rafika Rahmawati Rafika Rahmawati Rakhmat Safri Agung Pratama Rizki Setyo Putro Robawa Tri Latif Mardi Suryanto Windy Fadhilah Susanti