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All Journal Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Jurnal Manajemen DIVERSIFIKASI Multiverse: Open Multidisciplinary Journal Islamic Economics And Finance Journal Jurnal Konstatering
Chairul Imam, Chairul
Program Studi Pendidikan Guru Sekolah Dasar FKIP Untan Pontianak
Religion Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Social Sciences Other

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Journal : Multiverse: Open Multidisciplinary Journal

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Pengaruh Dimensi Kualitas Layanan terhadap Kepuasan Pemustaka di Perpustakaan Daerah Kabupaten Labuhan Batu Imam, Chairul; Ritonga, Sakti; Riza, Faisal
Multiverse: Open Multidisciplinary Journal Vol. 3 No. 1 (2024)
Publisher : Medan Resource Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57251/multiverse.v3i1.1491

Abstract

The study aims to analyze the influence of service quality on user satisfaction in the context of library services. Service quality is an essential aspect of the interaction between the library and its users. This research adopts a quantitative approach, involving 100 respondents as the sample. The data were analyzed using descriptive statistical techniques. The findings indicate that service quality significantly affects user satisfaction at the Labuhanbatu District Library and Archives Service. The study measured this effect through several key factors, including (1) Tangibility (physical aspects), (2) Reliability, (3) Responsiveness, (4) Assurance, and (5) Empathy. These factors collectively contribute to the users' satisfaction with the services provided by the Labuhanbatu library. The study highlights the importance of these dimensions in ensuring high-quality library services and improving user experience.
Co-Authors Arifin, Futuhal Azhari Akmal Tarigan Faisal Riza, Faisal Julius Santony Mastar Asran Sakti Ritonga Sukmawati . Yunus, Yuhandri