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All Journal Tibuana : Journal of Applied Industrial Engineering Nusantara Science and Technology Proceedings Juminten : Jurnal Manajemen Industri dan Teknologi KARYA: Jurnal Pengabdian Kepada Masyarakat
Sinta Dewi
Department Of Industrial Engineering, Faculty Of Engineering, Universitas Pembangunan Nasional Veteran Jawa Timur, Surabaya 60294, Indonesia
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Determining the Shortest Route of Distribution to Reduce Environmental Emissions Using Saving Matrix and Nearest Neighbor Methods Farida Pulansari; Isna Nugraha; Sinta Dewi
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

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Abstract

One of the problems with the Vehicle Routing Problem (VRP) is the problem of fulfilling customer requests according to the location that must be supplied from depots that have limited vehicle capacity. This also happened to Distributor PT. XYZ is located in Lamongan. Every day the distributor of PT. XYZ distributes fertilizer to several cities in East Java, one of which is in the city of Blitar. The problem that happened to the distributor of PT. XYZ does not yet have an optimal distribution route, resulting in delays in the delivery process. Optimization of distribution routes can be done by finding the shortest route in fertilizer distribution in the Blitar area. With the saving matrix and nearest neighbor method, the best route arrangement can shorten the distance and product delivery time. The final result will be savings in distribution costs because it can reduce fuel consumption for fertilizer trucks, reducing the company's variable costs and reducing environmental emissions.
Determining Distribution Vehicle Routes to Reduce Distribution Costs Using Sequential Insertion Method at PT. XYZ Sumiati; Sinta Dewi; Isna Nugraha
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

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Abstract

VRP is concerned with determining routes for problems involving more than one vehicle with a certain capacity to serve consumers with their respective requests. Route determination is one of the important factors in delivering products to consumers. Determining the optimal distribution route can minimize distance, shorten product delivery time and save transportation costs. PT. XYZ is a company engaged in the distribution of consumer goods. Problems that are happening at PT. XYZ is a product distribution problem where the number of vehicles is limited. The number of customers and the distance from the depot to the customer and from one customer to another is far away. Therefore, it is necessary to determine distribution routes, especially in transportation problems, to save time, distance, and distribution costs. The objectives to be achieved from research at PT. XYZ is to determine the product distribution route using the Sequential Insertion method. Based on the data processing results, the route Sequential Insertion method can serve customers in 5 routes with a total distance of 227.8 km, a total travel time of 15.9 hours, and a total distribution cost of IDR 145,792/week. The travel distance savings are 28.20 km, and the percentage of distribution cost savings is 11%, or the distribution cost savings are IDR 866,304/year. So, the Sequential Insertion method can be applied to determine the optimal distribution route to produce a minimum distribution cost
Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan di PT. X. Rizqi Novita Sari; Mega Cattleya Prameswari Anissa Islami; Isna Nugraha; Yekti Condro Winursito; Sinta Dewi
JUMINTEN Vol 3 No 2 (2022): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : UPN Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.196 KB) | DOI: 10.33005/juminten.v3i2.328

Abstract

Kepuasan pelanggan memiliki peran penting dalam mencapai kesuksesan suatu organisasi yang menawarkan produk ataupun layanan jasa. Hal ini dikarenakan kepuasan pelanggan adalah kunci suatu usaha dapat terus berjalan maka dari itu pemilik usaha perlu memenuhi ekspektasi para pelanggan terhadap pelayanan yang diberikan. Sehingga dapat disimpulkan bahwa meraih kepuasan pelanggan adalah dengan memberikan pelayanan yang berkualitas. Penelitian ini bertujuan untuk mengetahui bagaimana tingkat kepuasan pelanggan melalui beberapa atribut kualitas pelayanan di PT. X. Responden pada penelitian ini adalah para pelanggan di PT. X dan ditentukan dengan disproportionate stratified random sampling. Variabel dependen dalam tinjauan ini adalah kepuasan pelanggan sedangkan variabel independen adalah 5 komponen nilai yang terdiri dari responsive, reliability, tangible, assurance dan emphaty. Pengumpulan data dilakukan dengan pengamatan, wawancara serta menyebarkan kuesioner dan diolah dengan menggunakan metode Service Performance (SERVPERF). Hasil dari penelitian ini menyatakan tingkat kepuasan pelanggan terhadap kualitas sebesar 82,185% dan terdapat 3 atribut pelayanan utama yang dapat mempengaruhi kepuasan pelanggan yaitu atribut kemampuan karyawan dalam menjelaskan masalah, kemampuan karyawan dalam memenuhi kebutuhan pelanggan serta atribut kecepatan karyawan dalam pemberian solusi
Analisis Risiko Pada Rantai Pasok di PT X dengan Pendekatan House Of Risk (HOR) Yekti Condro Winursito; Isna Nugraha; Rizqi Novita Sari; Mega Cattleya Prameswari Anissa Islami; Sinta Dewi
JUMINTEN Vol 3 No 2 (2022): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : UPN Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.882 KB) | DOI: 10.33005/juminten.v3i2.329

Abstract

PT X adalah perusahaan manufaktur yang bergerak dibidang pembuatan produk tas. Terdapat berbagai macam produk tas yang di produksi oleh PT X, yaitu tas ransel, tas jinjing, dan lain sebagainya. Terdapat beberapa permasalahan yang dialami oleh PT X dalam menjalankan bisnisnya seperti terlambatnya pengiriman bahan baku, rusaknya bahan baku dalam penyimpanan, permintaan yang tidak sesuai dengan peramalan, kerusakan pada mesin produksi, dan jumlah produk cacat yang dihasilkan oleh perusahaan. Berdasarkan dari permasalahan yang dialami oleh perusahaan maka dilakukan identifikasi dan analisis risiko pada rantai pasok dengan menggunakan metode HOR. Pada HOR fase satu diperoleh hasil identifikasi bahwa terdapat berbagai macam risiko yang terjadi pada perusahaan yaitu sebanyak 33 kejadian risiko. Dari beberapa kejadian risiko didapatkan 42 penyebab risiko dimana terdapat 13 agen risiko paling dominan yaitu ketergantungan pada satu supplier, terbatasnya alat transportasi pengiriman, sumber daya manusia yang terbatas, kelelahan pekerja, tidak adanya SOP untuk melakukan evaluasi kinerja supplier, tidak adanya job training, keterlambatan informasi yang diperoleh dari konsumen, terjadi breakdown mesin, tidak adanya SOP pengecekan rutin dari perusahaan, pengecekan mesin yang diburu waktu, kerusakan mesin sangat parah, permintaan secara mendadak, dan gangguan selama proses pengiriman.
Supply Chain Performance Measurement in a Refractory Brick Industry Dira Ernawati; Sinta Dewi; Ni Ketut Sari
Nusantara Science and Technology Proceedings 3rd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2726

Abstract

Every company needs to optimize and improve its performance. Performance improvement strategies cannot be well formulated if there has never been a performance measurement itself before. Determining the overall condition of the company can be done by assessing the performance of the entire lines of the supply chain. The SCOR model is considered appropriate for complex supply chain activities because it has a measurement process of plan, source, make, deliver, and return. The scale for each process in the supply chain is different, so the Snorm De Boer normalization technique is applied to equalize the assessment units for each criterion. Based on the performance indicator (PI) calculation, six PIs scores are below the average performance. Those six Pis are raw material planning, production planning, planning cycle time, yield, product defect from production, and the number of equipment maintenance. The six PIs are assessment indicators for the planning process and production process, so an improvement of the management system for both activities is essential to be carried out immediately to improve overall supply chain performance.
SISTEM INFORMASI BERBASIS WEB SEBAGAI MEDIA PEMASARAN UMKM DI DESA NGRIMBI Yahya Cakra Sanjaya; Sinta Dewi; Fadillah Tyanto Bagaskoro; Avia Maharani Situmorang; Rafi Decca Bryanto; Clara Christinauli
KARYA: Jurnal Pengabdian Kepada Masyarakat Vol 2 No 3 (2022): KARYA: Jurnal Pengabdian kepada Masyarakat
Publisher : FKIP Universitas Samawa

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Abstract

Usaha Mikro, Kecil, Menengah atau yang disingkat UMKM merupakan usaha yang dimiliki perorangan maupun badan usaha yang telah memenuhi kriteria sebagai usaha. Adanya perkembangan pada UMKM yang sekarang telah menyebar luas di berbagai daerah membuat perubahan yang sangat cukup signifikan. Pada era industri 4.0 saat ini juga mempunyai pengaruh besar pada setiap pelaku UMKM dalam membantu penyebar luasan informasi dan promosi mengenai produk usahanya. Dibuatnya sistem promosi berbasis web ini bertujuan untuk memudahkan penyampaian informasi produk juga harga secara detail terhadap konsumen. Pendekatan yang digunakan dalam perancangan sistem informasi berbasis web untuk UMKM ini menggunakan pendekatan waterfall. Analisa yang dilakukan dalam mengumpulkan data menggunakan beberapa cara yaitu survey, wawancara, dan study literatur. Website dibentuk menggunakan instrumen perangkat keras (laptop) dan perangkat lunak (Visual Studio Code, HTML, Javascript, CSS, PHP, MYSQL, dan XAMPP). Hasil dari perancangan ini telah menghasilkan sebuah Website yang dapat digunakan oleh beberapa pelaku UMKM di Desa Ngrimbi sebagai media pemasaran. Website telah diuji dengan metode black box, sehingga telah dipastikan dapat bekerja sesuai dengan yang diperintahkan.
Assessment of Motor Vehicle Repair Shop Service Quality Perception Using the SERVPERF Model and Lean Service Mega Cattleya PA Islami; Rizqi Novita Sari; Sinta Dewi; Isna Nugraha; Yekti Condro Winursito; Hafid Syaifullah
Tibuana Vol 6 No 1 (2023): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.6.1.6455.7-11

Abstract

The benchmark for the success of a business or product is to measure the satisfaction of customers who have used or felt the goods or services. The customer's expectations of the function and emotional happiness factors that arise from the use of goods or services are entirely the responsibility of the producer. So that manufacturers need to focus on what attributes must be presented in a product or service to increase customer satisfaction. The decrease in customer interest in providing vehicle service at an automotive company in Sidoarjo is the problem studied in this study, to analyze the level of customer satisfaction and attributes that are priority improvements as recommendations for the company. Data generated from customers is processed and analyzed using the Service Performance (SERVPERF) and Lean Service methods. Based on the results of data processing, it can be concluded that the level of customer satisfaction with service quality is 82.3%, and three service attributes are classified as a top priority and two types of critical waste.
Co-Authors Avia Maharani Situmorang Clara Christinauli Dira Ernawati Fadillah Tyanto Bagaskoro Farida Pulansari Hafid Syaifullah Isna Nugraha Isna Nugraha Mega Cattleya PA Islami Mega Cattleya Prameswari Anissa Islami Rafi Decca Bryanto Rizqi Novita Sari Rizqi Novita Sari Rizqi Novita Sari Sari Ni Ketut Sumiati Sumiati Yahya Cakra Sanjaya Yekti Condro Winursito Yekti Condro Winursito Yekti Condro Winursito