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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Prosiding University Research Colloquium Jurnal Riset Multidisiplin Edukasi
Aulia Rizky
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Humanities Computer Science & IT Environmental Science Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Other

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Meningkatkan Hasil Kemampuan Berhitung Pada Siswa Kelas III SDN 1 Tegalrejo Melalui Media Pohon Berhitung Aulia Rizky
Prosiding University Research Colloquium Proceeding of The 14th University Research Colloquium 2021: Bidang Pendidikan
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (367.72 KB)

Abstract

The purpose of this study was to improve the results of students' numeracy skills by usingthe media of counting trees. The research method used is Classroom Action Research(CAR) which consists of two cycles where each cycle has stages of planning, action,observation, and reflection. This research involved 5 students and was conducted at SDNegeri 1 Tegalrejo. Based on the test results, in the first cycle, there was the highest scoreof 90 and the lowest score of 70 with an average value of 77.5. While in the second cycle,the highest score was 100 and the lowest value was 90 and the average was 97.5. So it canbe concluded that the learning media tree counting can improve the results of numeracy.
PENYEBAB KORUPSI DALAM PERSPEKTIF TEORITIS : FAKTOR INTERNAL DAN EKSTERNAL DIKALANG MASYARAKAT Viola Putri Feriska; Aulia Rizky; Putri Handayani; Dewi Aulia Sari; Rangga Putra Andika
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 12 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Desember 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i12.1276

Abstract

Corruption is a complex social and legal issue that has become systemically entrenched in various levels of society. From a theoretical perspective, the causes of corruption can be understood through two main aspects: internal and external factors. Internal factors relate to an individual's character and psychological state, such as low integrity, weak moral awareness, and excessive materialistic orientation. Conversely, external factors relate to structural and cultural aspects of society, such as weak law enforcement, bureaucratic intransigence, and a social culture that tends to tolerate corrupt practices. This article seeks to examine these two factors in depth to provide a comprehensive theoretical foundation for strengthening efforts to prevent and eradicate corruption in Indonesia.
PENERAPAN METODE SERVQUAL DAN KAIZEN DALAM STRATEGI PERBAIKAN KUALITAS LAYANAN PERBANKAN Aulia Rizky; Anita Christine Sembiring
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Publish
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.46348

Abstract

This study aims to analyze the service quality of PT Bank XYZ and to formulate continuous service improvement strategies using the SERVQUAL method and the Kaizen approach. The research employs a quantitative descriptive method, with data collected through questionnaires distributed to 100 customers. The SERVQUAL analysis is used to measure the gap between customer perceptions and expectations across five service quality dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that all service quality dimensions have positive gap values, indicating that the services provided have met and even exceeded customer expectations. The assurance dimension has the highest gap value (0.64), followed by reliability (0.54), empathy (0.47), tangible (0.43), and responsiveness (0.40). Although the overall service quality is considered good, there are still aspects that require improvement, particularly in service assurance and personalized attention to customers. Through the Kaizen approach, service quality improvements are carried out continuously by focusing on process enhancement and the involvement of all organizational elements. Therefore, the implementation of SERVQUAL and Kaizen is expected to help PT Bank XYZ maintain and consistently improve service quality in a sustainable manner.
Co-Authors Anita Christine Sembiring Dewi Aulia Sari PUTRI HANDAYANI Rangga Putra Andika Viola Putri Feriska