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All Journal Jurnal Manajemen Dirgantara Jurnal Kewarganegaraan International Journal of Management Science and Information Technology (IJMSIT) Education and Counseling Journal Formosa Journal of Sustainable Research (FJSR) QISTINA: Jurnal Multidisiplin Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Journal of Education Technology Information Social Sciences and Health Jurnal Ground Handling Dirgantara Journal of Law, Education and Business Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Humanities Education Management Accounting and Transportation Jurnal Multidisiplin Indonesia Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP) Journal of Constitutional, Law and Human Rights
Amelia Puspa Tamara
Sekolah Tinggi Teknologi Kedirgantaraan
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Analisis Pelayanan Aksesibilitas bagi Penyandang Disabilitas di Area Terminal Bandar Udara Tjilik Riwut Palangkaraya Indriani Indriani; Amelia Puspa Tamara
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 7 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i7.12346

Abstract

This study aims to identify and analyze the availability and suitability of accessibility facilities, assistance service processes, and service improvement strategies for people with disabilities at Tjilik Riwut Airport in Palangkaraya. The research method employed is a qualitative approach using a descriptive research design. Data collection techniques included observation, interviews, and documentation, with informants consisting of airport staff and parties involved in passenger services. The results indicate that accessibility facilities such as wheelchairs, elevators, accessible restrooms, and access pathways are available; however, they do not yet fully meet accessibility principles, which include ease of use, safety, comfort, and independence. The process of providing assistance to people with disabilities has been carried out through staff accompaniment and a reasonably good service response, although there are still challenges regarding the number of staff, their competence, and coordination among work units. The strategies for service improvement implemented include facility management, maintenance, human resource development, and service evaluation; however, their implementation still needs to be enhanced to achieve optimal results. The conclusion of this study is that accessibility services at Tjilik Riwut Airport in Palangkaraya have been functioning fairly well, but are not yet fully optimized to meet the needs of people with disabilities. Therefore, improvements are needed in terms of facilities, services, and management to achieve more inclusive and sustainable services.
Pengaruh Kualitas Pelayanan Unit Informasi terhadap Kepuasan Penumpang di Bandar Udara Sultan Kaharudin III Sumbawa Besar Khaeril Gempa Akbar; Amelia Puspa Tamara
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.3286

Abstract

AbstrakPenelitian mengenai pengaruh kualitas palayanan unit informasi terhadap kepuasan penumpang di Bandar Udara Sultan Kaharuddin III Sumbawa Besar. Unit informasi sering kali membuat penumpang kesal dikarenakan tidak segera memberikan informasi kepada penumpang bahwa adanya perubahan jadwal kedatangan dan keberangkatan sehingga penumpang menunggu terlalau lama. Adanya tujuan penelitian ini dimaksud untuk mengetahui seberapa besar pengaruh pelayanan unit informasi untuk memenuhi kepuasan penumpang dibandar udara Sultan Kaharuddin III Sumbawa Besar. Dalam peneliatian ini menggunakan desain penelitian kuantitatif dan sample pada penelitian ini berjumlah 100. Rumus yang digunakan dalam pengambilan sample adalah rumus slovin.yang dimana data diperoleh dari penyebaran koesioner online kepada seluruh penumpang di Bandara Udara Sultan Kaharuddin III Sumbawa Besar kemudian di uji menggunakan uji instrument,regresi linier sederhana dan hipotesis menggunakan aplikasi SPSS. Bahwa nilai Thitung Variabel Kualitas Pelayanan sebesar 9,296 dimana Thitung>Ttabel (9,296>1,296) dengan ini nilai signifikansi 0,000<0,05.Berdasarkan pembahasan dalam pengujian uji T,maka dapat disimpulkan bahwa Kualitas Pelayanan Penumpang (X) secara simultan berpengaruh terhadap Kepuasan Penumpang (Y).Kata Kunci: Unit Informasi, Kualitas Pelayanan, Desain Penelitian, Kepuasan Penumpang. AbstractResearch on the effect of service quality on the information unit on passenger satisfaction at Sultan Kaharuddin III Airport, Sumbawa Besar. The information unit often irritates passengers because they do not immediately provide information to passengers that there are changes in arrival and departure schedules so that passengers wait too long. how much influence the information unit service has to fulfill passenger satisfaction at Sultan Kaharuddin III airport Sumbawa Besar. In this study using a quantitative research design and the sample in this study amounted to 100 passengers. where data was obtained from the distribution of online questionnaires to all passengers at Sultan Kaharuddin III Airport, Sumbawa Besar, then tested using an instrument test, regression simple linear and hypothetical using SPSS application. The Tcount value of the Service Quality Variable is 9.296 where Tcount>Ttable (9.296>1.296) with this significance value 0.000 <0.05. Based on the discussion in the T test test, it can be concluded that the Quality of Passenger Service (X) simultaneously affects Passenger Satisfaction (Y).Keywords: Information Unit, Research Design Service Quality, Passenger Satisfaction
Penerapan Kesehatan dan Keselamatan Kerja (K3) di Maskapai Citilink Cabang Bandar Udara I Gusti Ngurah Rai Denpasar Bali Syarif Hidayatullah; Amelia Puspa Tamara
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.4063

Abstract

Abstrak Di indonesia kejadian kecelakaan pada pesawat terbang kerap kali terjadi, baik itu pada kondisi lepas landas atau pada saat terbang. Hal tersebut bisa dipengaruhi oleh kondisi cuaca buruk, letusan gunung berapi, kebakaran lahan hutan yang dapat mengganggu penerbangan, serta faktor sumber daya manusia yang kurang memadai terutama dibagaian teknologi pada maskapai penerbangan. Akan tetapi, masalah kesehatan dan keselamatan penumpang pesawat di Indonesia menjadi persoalan dalam rangka memperbaiki sistem penerbangan. Diperlukan adanya suatu penerapan K3 untuk meminimalisir terjadinya kecelakaan saat bekerja, selain itu upaya atau langkah- langkah pencegahan agar dapat mengurangi resiko kecelakaan pada pesawat dan penumpang pesawat di tempat kerja. Upaya kesehatan dan keselamatan kerja pada sektor penerbangan menjadi wajib untuk dapat memperbaiki perencanaan dan pengelolaan pada aspek kedirgantaraan. Penelitian ini bertujuan untuk mengetahui penerapan K3 di terminal penumpang maskapai citlink, untuk mengetahui kendala yang dihadapi dalam penerapan K3 di terminal penumpang maskapai citilink dan untuk mengetahui upaya yang di lakukan dalam proses penerapan K3 di terminal penumpang maskapai citilink. Penelitian ini menggunakan metode kualitatif dengan jenis penelitian kualitatif deskriptif. Pengumpulan data pada penelitian ini dilakukan di Bandar Udara Internasional Ngurah Rai Bali . Penelitian ini mengambil data dari dokumentasi, observasi secara langsung, dan wawancara yang dilakukan bersama General Manager Maskapai Citilink. Teknik analisis data menggunakan redukasi data, penyajian data, dan conlusion drawing/verification. Hasil dari penelitian ini menunjukkan 1) Kualitas penerapan Keselamatan dan Kesehatan Kerja (K3) sangat penting dalam menunjang kinerja para staff, crew dan karyawan maskapai Citilink terlebih lagi para penumpang. 2.) hambatan yang terjadi dengan selalu menjaga dan mengingatkan satu sama lain agar mengutamakan keselamatan bekerja serta memberikan kenyamanan kepada penumpang Citilink. 3.) Upaya yang dilakukan maskapai Citilink untuk mengatasi kendala pada penerapan K3, pihak Citilink selalu meningkatkan Sumber Daya Manusia (SDM) pada semua karyawan, crew maupun staff kargo serta memperkuat penerapan K3 yang sesuai dengan prosedur.Kata Kunci : Kesehatan & Keselamatan Kerja, Maskapai Citilink & Bandar Udara I Gusti Ngurah Rai Bali AbstractIn Indonesia, accidents on airplanes often occur, be it during takeoff conditions or while flying. This can be influenced by bad weather conditions, volcanic eruptions, forest fires that can interfere with flights, as well as inadequate human resource factors, especially in the use of technology on airlines. However, the health and safety problems of airplane passengers in Indonesia are a problem in order to improve the flight system. It is necessary to implement K3 to minimize the occurrence of accidents while working, in addition to efforts or preventive measures in order to reduce the risk of accidents on aircraft and aircraft passengers at work. Occupational health and safety efforts in the aviation sector are mandatory to be able to improve planning and management in aerospace aspects. This study aims to determine the application of K3 in passenger terminals of citli airlines. This research uses qualitative methods with a descriptive type of qualitative research. Data collection in this study was carried out at Bali's Ngurah Rai International Airport. This study took data from documentation, direct observations, and interviews conducted with the General Manager of Citilink Airline. Data analysis techniques use data recedation, data presentation, and conlusion drawing/verification. The results of this study show that 1) The quality of the implementation of Occupational Safety and Health (K3) is very important in supporting the performance of Citilink staff, crew and employees, especially passengers. 2) obstacles that occur by always maintaining and reminding each other to prioritize work safety and provide comfort to Citilink passengers. 3) The efforts made by Citilink airlines to overcome obstacles in the implementation of K3, Citilink always improves Human Resources (HR) for all employees, crew and cargo staff and strengthens the application of K3 in accordance with procedures.Keywords: Occupational health and safety, Citilink Airlines and I Gusti Ngurah Rai Airport Bali.
Pengaruh E-Service Quality Aplikasi Grabcar Airport terhadap Kepuasan Penumpang Pesawat di Bandar Udara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan Helda Rusiana; Amelia Puspa Tamara
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12549

Abstract

The shift in services from conventional methods toward digital ones has been driven by rapid advances in information and communication technology, and the online transportation sector is no exception. This phenomenon is evident in the operation of GrabCar Airport at Sultan Aji Muhammad Sulaiman Sepinggan Airport in Balikpapan, which is required to maintain electronic service quality (e-service quality) in order to meet user satisfaction and expectations. Therefore, this study was designed to analyze the impact of e-service quality in the GrabCar Airport app on the satisfaction levels of airline passengers at that airport. A quantitative approach was applied in this study, where the sample was determined using purposive sampling (a type of non-probability sampling) with a total of 100 respondents. Data were collected through the distribution of questionnaires and then analyzed using SPSS 25 software. The data analysis stages included validity and reliability tests, descriptive statistical analysis, classical assumption tests, multiple linear regression, t-tests, F-tests, and analysis of the coefficient of determination. The research findings indicate that, to some extent, the aspects of e-service quality—including reliability, privacy, responsiveness, compensation, and contact—have a significant impact on customer satisfaction. Conversely, the aspects of efficiency and fulfillment do not show an individual effect. However, simultaneous testing indicates that all dimensions of e-service quality (efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact) collectively influence passenger satisfaction.
DIGITAL FINANCIAL MANAGEMENT MODEL TO ACCELERATE THE TRANSITION TO A GREEN ECONOMY IN THE ENVIRONMENTALLY FRIENDLY TRANSPORTATION SECTOR Amelia Puspa Tamara; Riky Sambora
Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha Vol 4 No 1 (2025): International Seminar Proceedings and Call for Paper STIE Widya Wiwaha
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/semnas.v4i1.1325

Abstract

Digital transformation in the financial sector has become a major driver of operational efficiency, transparency, and accelerated decision-making across various industries. At the same time, global demands for the implementation of a green economy are pushing the transportation sector to shift to environmentally friendly business models that require fast and accountable financing support. This study aims to develop a conceptual model that links digital financial management with the acceleration of the green economy transition in the transportation sector. This study uses a qualitative approach based on literature review with theoretical analysis of Scopus-indexed international journals from 2015 to 2024. The results show that digital finance serves as a strategic catalyst for improving efficiency, sustainability reporting, and financing green transportation projects, thereby forming the basis of a digital financial management model for green economic transition.
PROTECTIVE WASTE: INNOVATION IN ANTI-CORROSION PAINT BASED ON CUCUMBER PEEL WASTE AND TEA POWDER Gilang Tri Sandi; Erwan Eko Prasetiyo; Amelia Puspa Tamara; Yuniar Istiyani
Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha Vol 4 No 1 (2025): International Seminar Proceedings and Call for Paper STIE Widya Wiwaha
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/semnas.v4i1.1326

Abstract

Corrosion is a serious problem that can reduce the service life of materials, increase maintenance costs, and reduce the safety level of various construction systems. On the other hand, Indonesia still faces challenges in managing organic waste such as cucumber peels and tea powder that have not been optimally utilized. This research offers an innovative idea in the form of EcoGuard, an anti-corrosion paint based on active extracts from cucumber peel and tea powder waste as an environmentally friendly coating material. The method used is a literature study through searching various scientific publications related to the characteristics of active compounds in cucumber peel and tea powder waste, coating paint formulation, and corrosion resistance testing on metal materials. The results of the literature review show that the antioxidant content, polyphenols, and other organic compounds inboth wastes have the potential to act as natural corrosion inhibitors.  This potential utilization is expected to slow down the corrosion rate by tens of percent compared to conventional coatings based on chemicals or heavy metals. This innovation contributes to improving material maintenance efficiency while presenting an environmentally friendly waste-to-product approach. As such, EcoGuard has the potential to become a sustainable coating technologysupporting the achievement of SDG 9 (Industry, Innovation, and Infrastructure), SDG 12(Responsible Consumption and Production), and SDG 13 (Climate Action).
Persepsi Pengguna terhadap Kualitas Layanan Mesin SelfCheck-In di Bandar Udara Internasional Sultan Hasanuddin Makassar di Kalangan Taruna Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta Muhammad Sephtiansyah Adam Talib; Amelia Puspa Tamara
Jurnal Manajemen Dirgantara Vol 19 No 1 (2026): Jurnal Manajemen Dirgantara, Juli 2026
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v19i1.1581

Abstract

This study aims to analyze the perceptions of cadets from the Yogyakarta College of Aviation Technology toward the service quality of SelfCheck-In machines at Sultan Hasanuddin International Airport, Makassar, and to identify the factors influencing their choice to use this service. A descriptive qualitative approach was employed, with data collected through in-depth interviews with nine respondents, direct observations, and documentation. Data analysis followed the stages of data reduction, data presentation, and conclusion drawing, applying source triangulation to ensure the validity of findings. The results indicate that cadets generally have a positive perception, particularly regarding screen clarity, ease of use, and time efficiency. However, several improvements were noted, such as enhancing the visual interface, increasing the number of machines during peak hours, optimizing technical maintenance, and ensuring staff presence near the machines. Six main dimensions were identified as influencing service choice: time efficiency, machine location and quantity, screen display, potential technical failures, staff support and user education, and personal data security. The study recommends optimizing facilities, improving system reliability, and implementing user education strategies to enhance the utilization of SelfCheck-In services at the airport.
Analisis Kelayakan Fasilitas Check-In berdasarkan Pelaksanaan Inspeksi Airport Operation Landside And Terminal di Yogyakarta International Airport Berliana Nur Fitria Artiwi; Amelia Puspa Tamara
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 9 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i9.13204

Abstract

This study aims to determine and analyze the suitability of check-in area facilities based on inspections conducted by the Airport Operation Landside and Terminal (AOLT) Unit, as well as to examine the implementation of check-in area facility inspections at Yogyakarta International Airport. The research method used is a qualitative approach with a descriptive research design. Data collection techniques included observation, interviews, and documentation, with informants consisting of staff involved in operational activities and inspections of terminal area facilities. Research documentation utilized the Daily Logbook of the Airport Operation Landside and Terminal (AOLT) at Yogyakarta International Airport and the Optima Report as supporting data. The research findings indicate that check-in area facilities—including check-in counters, baggage conveyor belts, the Flight Information Display System (FIDS), signage/directional signs, queue lines, and restrooms—are generally available and in adequate condition to support passenger service operations. Based on research indicators—which include facility availability, functional condition of facilities, operational readiness, and compliance with service standards—inspections conducted by the Airport Operation Landside and Terminal (AOLT) Unit play a key role in maintaining facility conditions through inspection activities, identification of findings, documentation of inspection results, and coordination of follow-up actions for facilities requiring attention. The conclusions of this study indicate that the inspections conducted by the Airport Operation Landside and Terminal (AOLT) Unit have supported efforts to maintain the serviceability of the check-in area facilities at Yogyakarta International Airport. However, ongoing monitoring, maintenance, and evaluation remain necessary to ensure that the condition of the facilities and the quality of operational services can be sustained.
Co-Authors Agung Boy Papuanis Padang Ajeng Puspa Marlinda Amirul Rama Sanjaya Ayu Lestari Berliana Nur Fitria Artiwi Desta Andinata Dwi Permadi Elvira R Domo Erwan Eko Prasetiyo Furkan Furkan Gilang Tri Sandi Helda Rusiana Indriani Indriani Ismail Khaeril Gempa Akbar Merina Krisdayanti Silaban Merna Devilia Gerda Mnuro Muhammad Sephtiansyah Adam Talib Nabila Berliana Defani Ode Disti Rama Kitana Pratama Rapika Aulia Marta Riky Sambora Selvia Egita Barus Syarif Hidayatullah Wahyu Tantri Wijaya Yuniar Istiyani