Widya Setiabudi Sumadinata
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Public Services Analysis in Manufacturing E-KTP Didistrict Population and Civil Registration Officeprophet of 2021 – 2022 Octofianus Karubaba; Dede Sri Kartini; Widya Setiabudi Sumadinata
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7241

Abstract

The purpose of this study (1) is to find out the process of Public Service in Making E-KTP at the Department of Population and Civil Registration of Nabire Regency in 2021-2022. The result is that public services in making E-KTP at the Nabire Regency Population and Civil Registration Office in 2021-2022 have not been maximized in the tangible dimension, because technical implementation has experienced several problems such as: slow application response, unavailability of blanks, takes a long time, damaged equipment. recorders, officers have not carried out their work thoroughly and on time, slow service, lack of employees, and dependence on server networks. In the dimension of reliability, Disdukcapil officers serve as well as expertise in operating and overcoming problems with assistive devices, which are very good and supported by clear service standards. In the responsiveness dimension, the Disdukcapil of Nabire Regency provides the response that the community needs quickly and responsively. In the assurance dimension, the Disdukcapil of Nabire Regency provides a guarantee of service time with certainty of service time and certainty of getting good service. While on the empathy dimension, the Disdukcapil officer of Nabire Regency puts the interests of the applicant first, being friendly and polite and not discriminatory by applying the 5S culture, namely Smile, Greeting, Greet, Polite and Courteous in the e-KTP service process.
Bibliometric Analysis of Articles on Policy Innovation in The Education Sector During The Covid-19 Pandemic Using The Scopus Database Syaiful Huda; Yogi Suprayogi Sugandi; Widya Setiabudi Sumadinata
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.4078

Abstract

Artikel ini merupakan analisis bibliometrik artikel ilmiah mengenai inovasi kebijakan sektor pendidikan pada masa pandemi yang dipublikasikan dalam jurnal terindeks Scopus. Analisis bibliometrik konten publikasi dalam database Scopus dilakukan pada jurnal Berbahasa Inggris yang mengandung kata kunci “innovation policy” dan “education” dengan limitasi subjek area “social sciences” dan “decision sciences”dalam kurun waktu 2020 hingga 2023 yang selanjutnya divisualisasikan dengan menggunakan VOSviewer. Tujuan analisis ini adalah untuk mengetahui seberapa besar dan jauh perkembangan artikel ilmiah tentang inovasi kebijakan dengan mengkonstruksi dan memvisualisasi data yang didapatkan dari Scopus. Hasil penelitian menunjukkan terdapat sebanyak 44 artikel dengan tren yang terus menurun dari tahun ke tahun. Sebaran publikasi menemukan adanya 7 penulis dengan 21 jaringan yang kuat dalam satu cluster yang sama. Selain itu, kata kunci yang paling banyak digunakan dan jaringan paling kuat terletak pada kata “innovation” dengan 13 kemunculan dan “innovation policy” dengan 12 kemunculan. Kata Kunci: Bibliometrik, Scopus, VOSviewer Inovasi Kebijakan