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All Journal Jurnal Manajemen Bisnis JAM : Jurnal Aplikasi Manajemen Sricommerce: Journal of Sriwijaya Community Services Jurnal Abdimas Musi Charitas
Akhmad Nazaruddin, Akhmad
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Is Storytelling Marketing Effective in Building Customer Engagement and Driving Purchase Decisions? Mavilinda, Hera Febria; Putri, Yulia Hamdaini; Nazaruddin, Akhmad
Jurnal Manajemen Bisnis Vol 14, No 2: September 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v14i2.17830

Abstract

Research aims: This study examines the relationship between storytelling marketing and customer engagement and its direct and indirect influence on purchasing decisions. Customer engagement serves as an intervening variable mediating the relationship between storytelling marketing and purchasing decisions.Design/Methodology/Approach: The research questionnaire was distributed to 200 respondents over 17 years who were active users of Instagram social media. The data analysis technique was a quantitative method employing Analysis of Structural Equation Modelling (SEM) operated through the Analysis of Moment Structure (AMOS) program.Research findings: The study's results demonstrated that storytelling marketing directly and significantly affected customer engagement and did not directly affect purchasing decisions. In addition, there was a positive and significant influence between customer engagement and purchasing decisions, and customer engagement mediated the relationship between storytelling marketing and purchasing decisions. Theoretical Contribution/Originality: Research on storytelling marketing in the context of social media platforms is new in marketing. Most previous research discussed the relationship of storytelling marketing to brand reinforcement and identity. Therefore, this study attempted to integrate the relationship model between storytelling marketing and purchasing decisions by adding customer engagement as an intervening variable.Practitioners/Policy Implications: This research can provide marketers insight into creating exciting and creative marketing content through storytelling marketing that can encourage consumer involvement in a brand or product to generate follow-up action and influence consumer purchasing decisions.Research Limitations/Implications: This research only focused on marketing storytelling and customer engagement variables, generally influencing consumer purchasing decisions on the Instagram social media platform. Hence, future research can focus more on one research object from a brand or product and develop other variables related to customer engagement from a different perspective.
Menjadi "UMKM Unggul” Melalui Optimalisasi Strategi Pemasaran Digital dalam Menghadapi Tantangan Bisnis di Era New Normal Mavilinda, Hera Febria; Nazaruddin, Akhmad; Nofiawaty, Nofiawaty; Siregar, Lina Dameria; Andriana, Isni; Thamrin, Kemas Muhammad Husni
Sricommerce: Journal of Sriwijaya Community Services Vol. 2 No. 1 (2021): Sricommerce: Journal of Sriwijaya Community Services
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/jscs.v2i1.29

Abstract

Saat ini dunia sedang menghadapi situasi pandemi akibat adanya wabah Corona Virus Disease2019 (COVID-19) yang berdampak mendalam terhadap berbagai sektor ekonomi terutama pada Usaha Mikro, Kecil dan Menengah (UMKM). Dalam survey yang dilakukan oleh MicroMentor terhadap 250 UMKM, tercatat bahwa 67% pendapatan UMKM menurun. Dampak Pandemi COVID-19 juga turut dirasakan oleh pelaku UMKM di Kota Palembang. Data pemerintah kota Palembang mencatat bahwa ada sekitar 35 ribu UMKM yang mengalami penurunan Omzet sejak pandemi COVID-19. Memasuki era New Normalterjadi perubahan perilaku konsumen dimana hampir sebagian besar kegiatannya menggunakan pemanfaatan teknologi. Hal ini menjadi tantangan bisnis kedepan sekaligus peluang besar bagi para pelaku UMKM khususnya di Kota Palembang untuk meningkatkan kembali penjualan produk yang mengalami penuranan cukup tajam selama masa pandemi COVID-19 melalui optimalisasi strategi pemasaran digital. UMKM harus memiliki daya saing yang unggul agar dapat mempertahankan bisnisnya. Salah satu cara yang dapat dilakukan untuk menjadi UMKM Unggul di era new normalini adalah dengan pemanfaatan dan pengoptimalisasian strategi pemasaran berbasis digital. Strategi pemasaran digital dapat berpengaruh hingga 78% terhadap keunggulan bersaing pelaku UMKM dalam pemasaran produk. Namun demikian, permasalahan yang terjadi saat ini adalah tidak semua pelaku UMKM di Kota Palembang yang dapat menggunakan pemasaran digital secara optimal, bahkan masih banyak pelaku UMKM yang belum memanfaatkan teknologi digital dalam menjalankan usahanya. Sehingga dengan pelatihan strategi pemasaran digital di era new normal bagi para pelaku UMKM di Kota Palembang diharapkan dapat membantu pelaku UMKM dalam memahami dan menerapkan serta mengoptimalisasikan strategi pemasaran digital untuk menjadi "UMKM Unggul”.  
Is Storytelling Marketing Effective in Building Customer Engagement and Driving Purchase Decisions? Mavilinda, Hera Febria; Putri, Yulia Hamdaini; Nazaruddin, Akhmad
Jurnal Manajemen Bisnis Vol. 14 No. 2: September 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v14i2.17830

Abstract

Research aims: This study examines the relationship between storytelling marketing and customer engagement and its direct and indirect influence on purchasing decisions. Customer engagement serves as an intervening variable mediating the relationship between storytelling marketing and purchasing decisions.Design/Methodology/Approach: The research questionnaire was distributed to 200 respondents over 17 years who were active users of Instagram social media. The data analysis technique was a quantitative method employing Analysis of Structural Equation Modelling (SEM) operated through the Analysis of Moment Structure (AMOS) program.Research findings: The study's results demonstrated that storytelling marketing directly and significantly affected customer engagement and did not directly affect purchasing decisions. In addition, there was a positive and significant influence between customer engagement and purchasing decisions, and customer engagement mediated the relationship between storytelling marketing and purchasing decisions. Theoretical Contribution/Originality: Research on storytelling marketing in the context of social media platforms is new in marketing. Most previous research discussed the relationship of storytelling marketing to brand reinforcement and identity. Therefore, this study attempted to integrate the relationship model between storytelling marketing and purchasing decisions by adding customer engagement as an intervening variable.Practitioners/Policy Implications: This research can provide marketers insight into creating exciting and creative marketing content through storytelling marketing that can encourage consumer involvement in a brand or product to generate follow-up action and influence consumer purchasing decisions.Research Limitations/Implications: This research only focused on marketing storytelling and customer engagement variables, generally influencing consumer purchasing decisions on the Instagram social media platform. Hence, future research can focus more on one research object from a brand or product and develop other variables related to customer engagement from a different perspective.
Analisis Preferensi Atribut terhadap Keputusan Konsumen Membeli Rumah di Kota Palembang Winanto, Agus; Wahab, Zakaria; Nazaruddin, Akhmad
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (108.742 KB) | DOI: 10.18202/jam23026332.14.1.06

Abstract

This study aimed to analyze and know the preferences attribute toward the consumer's decision to buy a house. The respondents in this study were 120 consumers who buy a house at three residential locations with different categories in Palembang. Data analysis technique is using multiple regression analysis. The results show that the preferences of housing attributes as follows: location, public facilities and social facilities, prices, mortgage facilities, legality, developers'credibility, and the promotion partially or simultaneously positive and significant influence toward the consumer's decision to buy the house. Based on the value of determination coefficient (r-square) as 0.876, indicates that the consumer's decision to buy the house jointly described by attribute variables studied the house by 87.6%, the remaining 12.4% is influenced by other variables. In the oher hand, the most dominant attribute towards consumer'nn's decision to buy a house is the price.
Peningkatan Daya Saing UMKM di Era New Normal Melalui Strategi Pembuatan Konten Promosi Digital Mavilinda, Hera Febria; Nazaruddin, Akhmad; Daud, Islahuddin; Siregar, Muhammad Ichsan
Jurnal Abdimas Musi Charitas Vol. 5 No. 2 (2021): Jurnal Abdimas Musi Charitas Vol. 5 No. 2, Desember 2021
Publisher : Universitas katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (756.479 KB)

Abstract

In the New Normal Era, the use of social media digital platforms such as Instagram and Facebook is the right choice for Micro, Small and Medium Enterprises (MSMEs) to promotes their products. In order for MSMEs to be successful in promoting their products online, MSME need to design digital-based marketing strategies (Digital Marketing), including by creating digital promotional content. The problem that occurs today is the low ability of MSME in marketing their products on digital platforms. The lack of knowledge of MSME in creating digital promotional content is the cause of the low competitiveness of MSMEs in the context of digital marketing. This condition also occurs in MSMEs in Palembang City, where there are still many MSMEs in Palembang City who have not used digital platforms as online promotion media because of their limited knowledge and abilities. Referring to these conditions, this community service activity is carried out to provide education in the form of training to MSME on how to design strategies for creating digital promotional content. So it is hoped that through this training it can improve the ability of MSMEs in designing strategies for creating digital promotional content to attract consumer purchases and increase the volume of sales that have decreased due to the impact of the pandemic, as well as increase their competitiveness in maintaining business in the New Normal Era.
Co-Authors Agus Winanto, Agus Andriana, Isni Islahuddin Daud, Islahuddin Lina Dameria Siregar Mavilinda, Hera Febria Nofiawaty Nofiawaty Siregar, Muhammad Ichsan Thamrin, Kemas Muhammad Husni Yulia Hamdaini Putri Zakaria Wahab, Zakaria