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Komunikasi Pelayanan Terpadu Berbasis Mal Pelayanan Publik di Kota Tangerang Selatan Sonny Fidrian; Idi Dimyati; Ail Muldi; Eka Elviani Srilestari
Innovative: Journal Of Social Science Research Vol. 3 No. 4 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i4.4007

Abstract

Mal Pelayanan Publik merupakan tempat terlaksananya kegiatan penyelenggara layanan publik baik barang ataupun jasa pada suatu tempat dalam rangka menyediakan pelayanan yang cepat, mudah, dan akuntabel. Atas amanat KemenpanRB Kota Tangerang Selatan menyelenggarakan Mal Pelayanan Publik. Penelitian ini berlokasi di Mal Pelayanan Publik di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Tangerang Selatan, Provinsi Banten. Metode penelitian yang digunakan adalah kualitatif. Dengan pendekatan teori strategi kesopanan dan model pelayanan prima. Pengumpulan data mengguanakan teknik wawancara mendalam, observasi dan dokumentasi. Data dianalisis menggunakan analisis deskriptif kualitatir. Penelitian ini memperoleh hasil, dalam menerima keluhan/pengaduan Mal Pelayanan Publik Kota Tangerang Selatan sudah baik dengan melakukan pendekatan tiga pokok pelayanan perima dan hambatan dalam proses komunikasi Mal Pelayanan Publik Kota Tangerang Selatan termasuk kedalam hambatan teknis dan perilaku.
Verbal and Nonverbal Communication of Presidential and Vice-Presidential Candidates During the Third and Fourth Debates of the 2024 Election: A Semiotic Analysis by Charles Sanders Peirce Alfiah Alfiah; Iman Mukhroman; Idi Dimyati
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 4 No. 1 (2024): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v4i1.1751

Abstract

As presidential and vice-presidential candidates seek to capture public attention and understanding, they often employ innovative and creative methods. Both verbal and nonverbal messaging play a crucial role in this process. Therefore, understanding the verbal and nonverbal communication of a potential national leader is essential to prevent future misunderstandings. This study aims to analyze the political verbal and nonverbal communication of presidential (capres) and vice-presidential (cawapres) candidates during the third and fourth debates of the 2024 election using Charles Sanders Peirce's semiotic analysis. The primary focus of this research is to understand how the concepts of Sign, Object, and Interpretant are used by the candidates to convey their political messages during the debates. The methodology employed is qualitative, utilizing a semiotic analysis approach, which allows the researcher to elucidate the meanings behind the signs and symbols used in political communication. The study finds that the use of certain symbols significantly influences voter perceptions of the candidates. Additionally, the research highlights that signs play a critical role in the effectiveness of political communication, where gestures, facial expressions, and body language enhance the candidates' appeal and credibility in the eyes of the voters. These findings are expected to contribute to the development of more effective political communication strategies in future election campaigns.
Propaganda Ancaman Politik Identitas dalam Teks Pidato Jokowi Ridwan Imamul Huda; Idi Dimyati; Ail Muldi
Komuniti : Jurnal Komunikasi dan Teknologi Informasi Vol. 17 No. 1 (2025): Komuniti : Jurnal Komunikasi dan Teknologi Informasi, Maret 2025
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/komuniti.v17i1.7304

Abstract

Dalam kajian wacana, sebuah teks tidaklah netral dan steril karena memuat nilai-nilai yang diwujudkan melalui pemilihan kosakata. Penelitian ini bertujuan untuk mengungkap propaganda ancaman politik identitas pada teks pidato Jokowi. Data penelitian diambil dari www.setkab.go.id tentang pidato Presiden pada tahun 2020 -2023. Penelitian menggunakan analisis wacana kritis dengan pendekatan Fairclough yang membagi analisis ke dalam tiga lapis; analisis teks, analisis discourse practice dan social practice. Berdasarkan hasil penelitian selama 2020 - 2023 terdapat sebelas teks pidato Jokowi yang memuat wacana politik identitas. Dalam analisis teks, propaganda Jokowi terlihat lewat adanya name calling melalui penggunaan majas metonimia untuk politik identitas berupa politisasi SARA dan politisasi agama. Dalam analisis praktik wacana (discourse practice), propaganda terlihat dari adanya ikatan pisikologis sebagai partai koalisi pemerintah bagi PPP dan PAN untuk bersikap yang sama dengan Jokowi meskipun keduanya merupakan partai berlandaskan identitas agama (Islam). Terlihat juga adanya keseragaman pandangan para penyelenggara pemilu dan aparat penegak hukum dengan Jokowi. Dalam analisis social practice, menunjukan bahwa propaganda saat ini yang melekatkan politik identitas sebagai politisasi SARA dan agama, telah berhasil memisahkan politik identitas dari politik perjuangan kaum minoritas atas hegemoni mayoritas serta berhasil menutupi bentuk-bentuk lain dari politik identitas   In discourse studies, a text is not neutral from the author's or speaker's values, which are realized in the choice of vocabulary. This study aims to reveal the propaganda of the threat of identity politics in the text of Jokowi's speech. The research data was taken from www.setkab.go.id about the President's speech in 2020-2023. The research uses critical discourse analysis with Fairclough's approach, which divides the analysis into three levels: text analysis, discourse practice analysis, and social practice. Based on the results of the study during 2020-2023, there were eleven texts of Jokowi's speeches that contained identity politics discourse. In the textual analysis, Jokowi's propaganda can be seen through name calling through the use of metonymy for identity politics in the form of SARA and religious politicization. In the analysis of discourse practice, propaganda is seen from the existence of psychological ties as a government coalition party for PPP and PAN to behave the same as Jokowi even though both are parties based on religious identity (Islam). There is also uniformity in the views of institutions under President Jokowi. The social practice analysis shows that the current propaganda that attaches identity politics as the politicization of SARA and religion has succeeded in separating identity politics from the politics of minority struggle against majority hegemony and has succeeded in covering other forms of identity politics.