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Customer satisfaction as a reality of health service quality Tanko Titus Auta; Sanglar Polnok; Fransiskus Salesius Onggang; Keumalhayati Keumalhayati; Arbaiyah Arbaiyah; Nora Hayani; Idwar Idwar
Aloha International Journal of Health Advancement (AIJHA) Vol 5, No 2 (2022): February
Publisher : Alliance oh Health Activists (AloHA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/aijha50201

Abstract

Health care institutions must strive to satisfy customers. The spread of customer complaints should be avoided and instead customer satisfaction should be spread effectively. Satisfied customers usually have high loyalty, which must be maintained rather than chasing other customers who are not necessarily loyal. With the increasingly fierce competition in the global era, customer satisfaction must get serious attention. Every health service provider must try to satisfy customers if it wants to exist in the competition. Keywords: health service; quality; customer satisfaction
Relationship between Chronic Energy Deficiency and Compliance with Taking Fe Tablets with the Incidence of Anemia in Pregnant Women at Kuala Simpang City Health Center Aceh Tamiang Lina; Arbaiyah; Meliani Sukmadewi Harahap
Science Midwifery Vol 10 No 4 (2022): October: Science Midwifery
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v10i4.759

Abstract

Anemia is the biggest public health problem in the world, especially for the reproductive age group. The World Health Organization (WHO), which estimates that 40% of the causes of maternal death in developing countries are related to anemia due to iron deficiency infection. Based on the results of the Basic Health Research (Riskesdas) in 2018, the prevalence of anemia in pregnant women in Indonesia in 2018 was 37.1%, at the Kuala Simpang City Health Center, namely pregnant women in 2018 as many as 338 people. This study aims to determine the relationship between chronic energy deficiency and adherence to consuming Fe tablets with the incidence of anemia in pregnant women. The design of this study used an analytic type with a cross sectional design. This study uses primary data that is processed univariately. The data are presented in the form of frequency distribution tables, cross tables and narratives. The instrument used in this research is a questionnaire which was developed based on the research variables. The number of samples in this study were 56 respondents using the Proportional Stratified Random Sampling technique. The results of this study showed that the majority did not experience anemia as many as 31 (55.4%) respondents. This study concludes that there is a relationship between chronic energy deficiency p-value 0.000 (p<0.05) and adherence to taking tablets with a p-value of 0.000 (p<0.05) with the incidence of anemia in pregnant women. Pregnant women must apply a good diet during pregnancy so that nutrients and nutritional needs during pregnancy can be met and regularly consume Fe tablets.
DETEKSI DINI KESEHATAN JIWA PERAWAT DAN PENERAPAN ADAPTASI KEBIASAAN BARU PADA MASA PANDEMI COVID-19 DI PROVINSI ACEH Hasniah Hasniah; Putro Simeulu; Munazar Munazar; Arbaiyah Arbaiyah
Journal Keperawatan Vol. 2 No. 1 (2023): February 2023
Publisher : Poltekkes Kemenkes Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58774/jourkep.v2i1.30

Abstract

Stress that arises as a result of the Covid-19 pandemic can be in the form of fear and anxiety about personal health and the health of other loved ones, changes in sleep patterns and or eating patterns, difficulty sleeping and concentrating, and aggravating the condition of someone who has a history of chronic illness and/or psychological disorders. The purpose of this study was to find out the results of early detection of mental health by nurses and the application of New Habit Adaptation during the Covid-19 pandemic in Aceh Province. This research method uses a survey research method, with a descriptive research design using a questionnaire as a data collection instrument. The results of the study of 120 respondents obtained the results of the detection of mental health by nurses: 12 respondents who were detected to have Neurosis (10%) and suicidal thoughts/ideas 1 person (0.83%). While the results of the Implementation of New Habit Adaptation (IMR) in nurses showed an increase in physical immunity by 40%, an increase in mental immunity was carried out on average by 38.3%, prevention of transmission of Covid-19 had an average value of 30.1%, and prevention of mental health problems related to Covid -19 by 28.4%. Overall, it can be concluded that the results of early detection of mental health by nurses during the Covid-19 pandemic showed healthy results (no one experienced psychotic disorders and only a small percentage of 10% had neurotic disorders).