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All Journal Nusantara Hasana Journal Jurnal Minfo Polgan (JMP)
Andi Yulia Muniar
Universitas Teknologi AKBA Makassar
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Library & Information Science Mathematics Nursing Social Sciences

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IMPLEMENTASI SISTEM TATA KELOLA PELAYANAN JASA CUCI KENDARAAN TERINTEGRASI APLIKASI SOSIAL MEDIA WHATSAPP Markani Markani; Asrul Halim; Siti Nurhalizah; Neneng Awaliah; Tamra Tamra; Andi Yulia Muniar; First Wanita
Nusantara Hasana Journal Vol. 2 No. 1 (2022): Nusantara Hasana Journal, June 2022
Publisher : Nusantara Hasana Berdikari

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Abstract

Maximum service is an absolute thing for agencies or companies, especially those engaged in services. Services will affect the increase or decrease in the performance of a company or agency. One of the companies engaged in vehicle washing services, namely Syainaya Car Wash, still requires a good service management system by utilizing qualified technology. Services at Syainaya Car Wash still use conventional methods so that customer queues are still often confused because the recording system is still manual which results in customers waiting a long time. This study aims to create a governance system for vehicle washing services at Syainaya Car Wash to facilitate cashier services in interacting with employees using WhatsApp media, to make it easier for customers to find out when their vehicle has been washed when the vehicle is left for other matters, and make it easier for leaders in check transaction data and make it easier to calculate employee commissions every week. This data was obtained through, 1) Field research, 2) Direct interviews with the company. This system is made using a sublime text editor application and xampp as a database storage service with the PHP programming language. The results of this study indicate that the implementation of a governance system that is integrated with WhatsApp social media is very user friendly, has an attractive appearance and is easy to understand for both cashiers, managers and customers. Based on the test results using the UAT (User Acceptance Testing) testing technique, 86.8% of 27 respondents obtained results, so that it was declared feasible based on the tests carried out.
Evaluasi Usability Platform E-Macca di Universitas Teknologi Akba Makassar Menggunakan System Usability Scale (SUS) Marwa Sulehu; Andi Yulia Muniar; Wisda Wisda
Jurnal Minfo Polgan Vol. 15 No. 2 (2026): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v15i2.16386

Abstract

Online learning platforms have become essential infrastructure in higher education, enabling flexible access to learning materials, communication, and academic activities. However, the success of e-learning implementation depends not only on the availability of features but also on the usability perceived by users. This study aims to evaluate the usability of the E-Macca learning platform at Universitas Teknologi Akba Makassar and identify aspects that require improvement to enhance the user experience. A descriptive quantitative approach was employed using the System Usability Scale (SUS) method. Data were collected from 109 respondents, consisting of 94 students and 15 lecturers who actively use E-Macca. Data analysis included SUS score calculation, descriptive statistics, Cronbach’s Alpha reliability testing, and thematic analysis of qualitative user feedback. The results revealed an average SUS score of 56.79 with a standard deviation of 12.45, placing E-Macca in the “OK” category with “Marginal” acceptability. The average SUS scores for students and lecturers were 56.78 and 56.83, respectively, indicating no significant difference in usability perception between the two groups. Item-level analysis identified learnability and interface consistency as the primary usability issues. These findings were reinforced by qualitative feedback highlighting server instability, navigation complexity, the need for user guidance, course access code requirements, and non-functional search features. Based on these findings, several improvements are recommended, including role-based interactive onboarding, design system standardization, server infrastructure optimization, simplification of course access procedures, mobile application development, and periodic usability evaluations. This study provides empirical evidence regarding the usability quality of the E-Macca platform and serves as a foundation for future improvements in online learning systems within higher education institutions.
Co-Authors - STMIK AKBA Makassar, Wisda Asrul First Wanita Markani, Markani Marwa Sulehu Neneng Awaliah Siti Nurhalizah Tamra Tamra