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All Journal Akubis: Jurnal Akuntansi dan Bisnis JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi
Ramdanil Fajar
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Library & Information Science

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Analisis Perbedaan Pasar Modal Syariah dan Konvensional M. Rizky; Ramdanil Fajar
JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Vol 2 No 2 (2022): JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen
Publisher : Universitas Muhammadiyah Enrekang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Investasi adalah sesuatu yang harus dilakukan hari ini. Spekulasi itu sendiri pada dasarnya adalah bermacam-macam uang atau apa yang bisa diukur dengan apa yang merupakan dana investasi yang akan digunakan untuk apa yang ada di toko. Hari ini sebagian besar menempatkan sumber daya ke dalam saham. Saham merupakan proteksi yang dijual di pasar modal. Pasar modal dibagi menjadi 2 (dua) jenis, yaitu pasar modal reguler dan pasar modal syariah.Dari hasil tinjauan ini, cenderung dianggap bahwa perlindungan perubahan pasar modal syariah harus dari organisasi yang dalam menyelesaikan latihan fungsionalnya tidak bergumul dengan standar syariah. Sedangkan di pasar modal adat tidak ada prinsip yang mengatur pelaksanaan fungsi organisasi. Alasan sahnya pasar modal syariah pada hakekatnya adalah Al-Qur'an dan Hadist yang ditegaskan oleh Fatwa Dewan Syariah Nasional (DSN) sedangkan pasar modal biasa adalah UU Pasar Modal, tepatnya UU No 8 Tahun 1995. Dalam pelaksanaannya Dari segi modal, pasar modal syariah diatur oleh DSN (Dewan Syariah Nasional), sedangkan pasar modal reguler tidak. Catatan biaya saham biasa termasuk IHSG, LQ45, Kompas 100 dan sebagainya, dan file biaya saham Syariah adalah JII (Jakarta Islamic Index) dan DES (Daftar Saham Syariah).
Pengaruh Islamic Branding dan Islamic Service Quality terhadap Loyalitas Nasabah PT Bank Muamalat Indonesia, Tbk KC Medan Balai Kota dengan Customers Satisfaction sebagai Variabel Intervening Ramdanil Fajar; Sri Ramadhani; Muhammad Lathief Ilhamy Nasution
Anggaran : Jurnal Publikasi Ekonomi dan Akuntansi Vol. 3 No. 3 (2025): September : Anggaran : Jurnal Publikasi Ekonomi dan Akuntansi
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/anggaran.v3i3.1736

Abstract

This study aims to determine the effect of Islamic branding and Islamic service quality on customer loyalty at PT Bank Muamalat Indonesia, Tbk, Medan Balai Kota Branch, with customer satisfaction as an intervening variable. This is a quantitative study. Data collection used a questionnaire with a sample size of 100 respondents using a random sampling technique. The obtained data were then processed using SPSS 25. Instrument tests used included validity and reliability tests. The classical assumption tests used included normality, multicollinearity, and heteroscedasticity. Hypothesis testing used t-tests, f-tests, and coefficient of determination tests. Data analysis used path analysis. The results of the first t-test indicate that Islamic branding, Islamic service quality, and customer satisfaction have a positive and significant effect on customer loyalty. The results of the second t-test indicate that Islamic branding and Islamic service quality have a positive and significant effect on customer satisfaction. Customer satisfaction can mediate the relationship between Islamic branding and service quality.
Kontribusi Customer Service Dalam Mengatasi Keluhan Untuk Meningkatkan Kepuasan Nasabah PT. Bank Sumut Syariah Kantor Cabang Medan Katamso Ramdanil Fajar; Atika Atika
Akubis : Jurnal Akuntansi dan Bisnis Vol. 8 No. 2 (2023): Akuntansi dan Bisnis
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37832/akubis.v10i1.36

Abstract

In banking, frontliner officers are required to be able to provide good service and must provide satisfaction for customers. Customer satisfaction is a top priority in this study because currently the level of competition is getting tougher among Islamic banks in Medan Katamso. The main thing that must be done by Bank Sumut Syariah Medan Katamso Branch Office in order to be able to retain loyal customers, the banking sector must be able to provide good service for the problems faced by each of its customers regardless of the customer's social status. The technique used in this research is qualitative by using descriptive analysis. Whereas in this study using the formulation of the problem, among others, how is the contribution of Customer Service in overcoming complaints to increase customer satisfaction at Bank Sumut Syariah Medan Katamso Branch Office? Constraints faced by Customer Service in handling customer complaints? and the purpose of this research is to describe the contribution of Customer Service, besides that the writer also wants to know the obstacles faced by customers and how the solutions provided by Customer Service at Bank Sumut Syariah Medan Katamso Branch Office for the problems faced by customers so that they can make customers stay loyal. While the object of this research is customer complaints. Here the researcher goes directly to the field to conduct observations, interviews and documentation of the data that researchers need to find out how the process of handling customer complaints at Bank Sumut Syariah Medan Katamso Branch Office with the theory in principle is the same, namely the same - the same to solve problems faced by customers. The results in this study indicate that the Bank of North Sumatra Syariah Medan Katamso Branch Office in solving the problems experienced by customers is by using data reduction analysis techniques, presenting data and drawing conclusions and after conducting research the customer service can solve the problem by cross selling to customers, so that customers are clearer about the problems they face and at the same time explain about the products owned by Bank Sumut Syariah Medan Katamso Branch Office.
Co-Authors Atika Atika M. Rizky Muhammad Lathief Ilhamy Nasution Sri Ramadhani