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All Journal Business UHO: Jurnal Administrasi Bisnis International Journal of Health Science Journal of Health Science and Pharmacy
dewi sartika
Universitas Halu Oleo
Economics, Econometrics & Finance Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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PENGEMBANGAN KARYAWAN DALAM MENINGKATKAN KUALITAS PELAYANAN PADA PT. PEGADAIAN CABANG MANDONGA KOTA KENDARI dewi sartika; akhyar abdullah; makmur kambolong
Business UHO: Jurnal Administrasi Bisnis Vol 5, No 1 (2020): Business UHO: Jurnal Administrasi Bisnis
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52423/bujab.v5i1.12397

Abstract

Penelitian ini bertujuan untuk mengetahui pengembangan karyawan dalam meningkatkan kualitas pelayanan pada PT. Pegadaian Cabang Mandonga Kota Kendari. Dalam penelitian ini informan penelitian 9 karyawan, 1 pimpinan dan nasabah tidak menentu. Teknik pengumpulan data dalam penelitian menggunakan wawancara dan dokumentasi. Teknik analisis data dalam penelitian ini adalah deskritif kualitatif. Hasil penelitian ini menujukkan Hasil penelitian menunjukkan bahwa pengembangan karyawan dalam berbagai bentuk pendidikan dan pelatihan serta metode yaitu menemukan potensi karyawan, meningkatkan produktivitas, serta peningkatan kualitas pelayanan terhadap nasabah dalam bentuk credibility,security,accebility, communication, dan understanding the consumer. Kata Kunci : Pengembangan; Kualitas Pelayanan
Analysis of Drinking Water Quality and Environmental Health Risks Due to Exposure to Lead (Pb), Cadmium (Cd), and Iron (Fe) at Refill Drinking Water Depots in the Work Area of the Kadolomoko Community Health Center, Baubau City Dewi Sartika; Ramdhan Tosepu; Ridwan Adi Surya
International Journal Of Health Science Vol. 5 No. 3 (2025): November : International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i3.5934

Abstract

Heavy mental contamination in drinking water can be toxic to the bodythis is because the metal is not needed by the body. Cadmium (Cd) and lead (Pb) are dangerous heavy metals because they cannot be broken down by the body and can accumulate in the environment, forming complex compounds at the bottom of the water while Iron (Fe) (essential metal) is needed by the body, but in excessive amounts will cause poisoning. The high use of refilled drinking water has the risk of increasing waterborne diseases. This study aims to determine the content of Lead (Pb), Cadmium (Cd), Iron (Fe) and environmental risks due to exposure to drinking water at the Refill Drinking Water Depot in the Kadolomoko Health Center area of ​​Baubau City. This study uses a descriptive observational method with a design of the Environmental Health Risk Analysis method. The population is all the number of Refill Drinking Water Depots and tested using the Atomic Absorption Spectrophotometer (AAS) method and 6497 people who consume drinking water from the Depot with samples using Slovin totaling 96 respondents with questionnaire instruments and univariate tests. The results of chemical parameters in drinking water at the Refill Drinking Water Depot in the working area of ​​the Kadolomoko Health Center are in accordance with the standard quality standards based on Permenkes No. 2 of 2023 and the results of the Intake Risk Analysis of ingestion exposure in the next 5 years, the ECR value of Lead (Pb) = mg / l / day and the RQ value of Cadmium (Cd) = 0.12 mg / l / day and Iron (Fe) = 0.00043 mg / l / day while in the next 30 years the ECR value of Lead (Pb) =mg/day and the RQ value of Cadmium (Cd) = 0.12 mg/l/day and Iron (Fe) = 0.0004 mg/l/day does not exceed the quality standard, namely ECR ≥ E-4 (10-4) and RQ ≥ 1 Conclusion Refill drinking water at the depot in the Kadolomok Community Health Center work area is safe for consumption for up to 5 years and 30 years into the future.
The Influence of Human Resource Management on Healthcare Workers' Performance through Workload as a Mediating Variable in Hospitals: Literature Review Dewi Sartika; I Putu Sudayasa; Ruslan; Nani Yuniar; Hilda Harun; Sartiah Yusran
Journal of Health Science and Pharmacy Vol. 2 No. 3 (2025): September - December
Publisher : Yayasan Cipta Anak Bangsa (YCAB) Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36685/jhsp.v2i3.1885

Abstract

Background: Human resource management (HRM) plays an important role in improving the quality of healthcare services in hospitals, but its effectiveness is often influenced by the workload experienced by healthcare workers. High workloads can reduce performance through increased stress and fatigue, potentially acting as a mediating variable in the relationship between HRM practices and healthcare worker performance. Objective: This study aims to identify and analyze the influence of human resource management practices on the performance of healthcare workers, with workload as a mediating variable, based on empirical evidence. Method:  This study uses a Systematic Literature Review (SLR) approach based on PRISMA guidelines by examining scientific publications from Google Scholar, PubMed, Scopus, ScienceDirect, and ResearchGate. The selected articles are original research written in Indonesian or English, published between 2020 and 2025, and investigate the relationship between HR practices, workload, and healthcare worker performance in hospitals. Results: A review of ten studies shows that HR management practices such as recruitment, training, performance appraisal, compensation, and organizational support have a significant impact on healthcare workers' performance. Workload has been found to be an important factor that not only directly affects performance, but also mediates the relationship between HR management variables and job outcomes. International research reinforces these findings by showing that workload, burnout, work engagement, and other psychosocial factors can serve as mediating pathways between HR practices and healthcare worker performance, highlighting the complexity of the mechanisms that influence hospital service quality. Conclusion: HR management practices have been proven to affect the performance of healthcare workers, and workload plays a significant role as a mediator in this relationship. To optimize performance, hospitals need to strengthen HR policies that are integrated with workload management, psychosocial support, and strategies to improve the work environment in order to achieve sustainable healthcare worker performance.  
Co-Authors Akhyar Abdullah Hilda Harun I Putu Sudayasa Makmur Kambolong Nani Yuniar Ramdhan Tosepu Ridwan Adi Surya Ruslan Sartiah Yusran