Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal IQTISHODUNA
Fani Firmansyah
UIN Maulana Malik Ibrahim Malang
Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
E-banking Service Quality dan E-trust serta Implikasinya pada E-customer Satisfaction dan E-customer Loyalty Fani Firmansyah; Puji Endah Purnamasari; Maretha Ika Prajawati
IQTISHODUNA IQTISHODUNA (VOL.18, No.2, 2022)
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (753.812 KB) | DOI: 10.18860/iq.v18i2.13857

Abstract

This study aims to make a significant contribution to the banking marketing literature and to explain how the dimensions of e-service quality and e-trust are used as predictors of e-satisfaction and consequently increase e-loyalty. The population in this study consisted of banking customers, both Islamic banking and conventional banking in Malang City. The sample is part of the number and characteristics of the population. The sampling technique in this research is purposive sampling. The results of the study show that the services provided by banking in Malang City in the form of online transactions are able to have a good impact on the satisfaction felt by customers, so that because customers are satisfied they will always use these services, especially at this time which is very much needed considering the restrictions on community activities due to there is a COVID-19 pandemic. Customer confidence in online media provided by banks in Malang City has a positive influence on the satisfaction felt by customers, which in the end customers will feel loyal and return to using these services during this covid-19 pandemic. 
Past Performance dan Present Goal Tenaga Penjual yang di Moderasi Oleh Workforce Philosophy dan Workforce Conducivenes pada PT Asco Daihatsu Surabaya Fani Firmansyah; Puji Endah Purnamasari
IQTISHODUNA IQTISHODUNA (VOL.15, No.2, 2019)
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (646.973 KB) | DOI: 10.18860/iq.v15i2.15531

Abstract

Sales force can be said as the forefront of the company's sales. Without effective sales force sales, companies cannot consistently satisfy their shareholders. The purpose of this study was to examine the effect of Past Performance variables on the level of current sales performance, the influence of the variable understanding of corporate philosophy is able to strengthen the relationship between Past Performance and sales performance in the present and the influence of conducive company condition variables will be able to strengthen the relationship between performance the past with present sales performance. The results show that when past employee performance tends to increase, the number of present sales performance also tends to increase. The more employees understand the company's philosophy, the more sales performance of PT ASCO Prima Mobilindo (Daihatsu) Surabaya and Jember Branch products, and the presence of a conducive environment at PT ASCO Prima Mobilindo (Daihatsu) Surabaya Branch and Jember Branch does not have a significant effect on sales performance company
Co-Authors Achmad Sani Supriyanto Maretha Ika Prajawati Puji Endah Purnamasari Raka Malik Azid