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All Journal Business Accounting Review Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Moderat Prosiding Simposium Nasional Manajemen dan Bisnis
Citra Agustina, Citra
Josua Tarigan
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Social Sciences Other

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PERILAKU PEMILIK ATAS ISU MANAJEMEN LINGKUNGAN DILIHAT DARI SEKTOR,REGIONAL DAN UKURAN PERUSAHAAN Agustina, Citra
Business Accounting Review Vol 4, No 1 (2016): Business Accounting Review
Publisher : Business Accounting Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

This study aimed to know the differences in the behavior of the owner’s attitude related to environmental management isue in the manufacturing and non-manufacturing companies located in Surabaya and non Surabaya.                        This study was a quantitative research, and the data obtained through questionnaires to the small and large manufacturing and non-manufacturing companies in Surabaya and non Surabaya. The data obtained processed using SPSS software. The results of this study showed a differences in the owner’s attitude concerning with the issues of environmental management on manufacturing and non-manufacturing companies with small and large capacity in Surabaya and Non Surabaya.
KUALITAS PELAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RUMAH SAKIT UMUM DR. SOEKARDJO KOTA TASIKMALAYA AGUSTINA, CITRA
Moderat: Jurnal Ilmiah Ilmu Pemerintahan Vol 5, No 3 (2019)
Publisher : Universitas Galuh Ciamis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25147/moderat.v5i3.2715

Abstract

Penelitian ini dilatarbelakangi oleh jaminan layanan kesehatan bagi pengguna Jaminan Kesehatan Nasional (JKN) yang kurang mendapatkan kualitas  layanan yang sesuai harapan, pelayanan yang berbelit-belit dan ketepatan waktu pelayanan yang berkaitan dengan waktu tunggu dan proses tidak konsisten. Tujuan penelitian ini adalah untuk mengetahui Kualitas Pelayanan Badan Penyelenggara Jaminan Sosial (BPJS) Di Rumah Sakit Umum Dr. Soekardjo Kota Tasikmalaya. Penelitian ini menggunakan metode penelitian deskriptif analisis. Sumber data primer yaitu 7 orang yang diwawancara. Teknik pengumpulan data dalam penelitian ini adalah studi kepustakaan, studi lapangan (observasi dan wawancara). Teknik analisis data dalam penelitian ini yaitu mengumpulkan data hasil observasi dan wawancara. Berdasarkan hasil penelitian bahwa Kualitas Pelayanan Badan Penyelenggara Jaminan Sosial (BPJS) di Rumah Sakit Umum Dr. Soekardjo Kota Tasikmalaya belum dilaksanakan dengan memuaskan. Hal ini disebabkan dari 5 dimensi yaitu bukti langsung (tangible), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (emphaty). Yang telah telah dilaksanakan dengan memuaskan yaitu dimensi keandalan (reliability), jaminan (assurance), dan empati (emphaty). Sedangkan yang belum dilaksanakan dengan memuaskan yaitu bukti langsung (tangible) dan daya tanggap (responsiveness).  
ANALISIS KINERJA PELAYANAN SEBLAK WAROK DENGAN PENDEKATAN METODE SERVICE QUALITY UNTUK MENINGKATKAN KUALITAS PELAYANAN Agustina, Citra; Pranciska, Nyani Endah; Permadani, Sherly; Limantara, Arthur Daniel
Prosiding Simposium Nasional Manajemen dan Bisnis Vol. 4 (2025): Simposium Manajemen dan Bisnis
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/34pm2031

Abstract

Penelitian ini bertujuan untuk menganalisis kinerja pelayanan pada Seblak Warok dengan menggunakan pendekatan metode Service Quality (SERVQUAL) untuk mengidentifikasi kesenjangan antara harapan dan persepsi pelanggan. Dimensi yang digunakan dalam metode ini meliputi tangibles (bukti fisik), reliabilitas, daya tanggap, jaminan, dan empati. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada pelanggan Seblak Warok dengan menggunakan teknik purposive sampling. Hasil analisis menunjukkan bahwa terdapat beberapa dimensi pelayanan yang memiliki kesenjangan negatif terutama pada dimensi daya tanggap dan tangibles yang mengindikasikan bahwa pelayanan yang diberikan belum sepenuhnya memenuhi harapan pelanggan. Temuan tersebut memberikan masukan strategis bagi manajemen Seblak Warok dalam meningkatkan kualitas pelayanan seperti pelatihan karyawan, peningkatan fasilitas fisik, dan perbaikan sistem respon pelanggan. Dengan adanya perbaikan berkelanjutan berdasarkan hasil analisis SERVQUAL diharapkan tingkat kepuasan dan loyalitas pelanggan dapat meningkat secara signifikan.
Design of 2x1 Microstrip Antenna Array Single Band with Proximity Coupling for Enhanced CCTV Performance Setiabudi, Dodi; Agustina, Citra; Syaifullah, Muh. Arif; Sarwono, Catur Suko; Herdiyanto, Dedy Wahyu; Chaidir, Ali Rizal; Laagu, Muh Asnoer
Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Vol. 11, No. 1, February 2026
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/kinetik.v11i1.2303

Abstract

The increasing demand for reliable wireless communication in modern surveillance systems, particularly Closed-Circuit Television (CCTV), requires the development of antennas with high efficiency, wide bandwidth, and stable signal performance. To meet these requirements, this study presents the design and analysis of a 2×1 microstrip array antenna with rectangular patches that use proximity coupling, optimized for operation in the 2.4 GHz ISM band. The antenna was designed and simulated using CST Studio Suite to evaluate its electromagnetic characteristics, while measurements using a Vector Network Analyzer (VNA) were performed to validate the performance of the manufactured prototype. Simulation results show that the antenna achieves a reflection loss of −24.62 dB, a standing wave ratio (VSWR) of 1.12, and a frequency bandwidth of 159 MHz, indicating good impedance matching and wide operational capability. Meanwhile, measurement results showed a reflection loss of −12.59 dB, a VSWR of 1.15, and a frequency bandwidth of 86 MHz. Both simulation and measurement results showed directional radiation patterns, ensuring efficient energy radiation and better signal focus for monitoring coverage. The designed antenna also shows a measured gain of 9.25 dBi, exceeding the simulated gain of 6.99 dBi, confirming improved performance. The difference between simulation and measurement is mainly due to variations in substrate thickness, material tolerance, and environmental factors during testing. Overall, the proximal coupling approach has proven effective in improving coupling efficiency without adding design complexity. This antenna is well-suited for reliable and efficient data transmission in CCTV applications. Furthermore, the findings contribute significantly to advancements in antenna technology, particularly in the domains of wireless communication, IoT, and smart city-based surveillance systems.
Co-Authors Ali Rizal Chaidir Arthur Daniel Limantara, Arthur Daniel Catur Suko Sarwono Dedy Wahyu Herdiyanto Dodi Setiabudi Muh Asnoer Laagu Permadani, Sherly Pranciska, Nyani Endah Syaifullah, Muh. Arif