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All Journal INVEST : Jurnal Inovasi Bisnis dan Akuntansi Jurnal Ilmiah Multidisiplin (JUKIM)
E Maznah Hijeriah
STIA Lancang Kuning Dumai
Computer Science & IT Economics, Econometrics & Finance Social Sciences

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ANALISIS PELAYANAN PUBLIK DALAM PENGAMBILAN BARANG BUKTI TILANG PADA KANTOR KEJAKSAAN NEGERI DUMAI Dila Erlianti; E Maznah Hijeriah; Windi Adriani
Jurnal Ilmiah Multidisiplin Vol. 1 No. 06 (2022): November: Jurnal Ilmiah Multidisiplin
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jukim.v1i06.405

Abstract

Pelayanan publik selalu dikaitkan dengan suatu kegiatan yang dilakukan oleh seseorang atau kelompok orang atau instansi tertentu untuk memberikan bantuan dan kemudahan kepada masyarakat dalam rangka mencapai tujuan tertentu. Dalam pelaksanaannya, kantor Kejaksaan Negeri Dumai merupakan salah satu organisasi publik yang memberikan pelayanan kepada masyarakat. Realitasnya, dari observasi yang penulis lakukan ternyata masih ditemukan gejala masalah, antara lain: kurang adanya kenyamanan ruang tunggu untuk masyarakat dalam pengambilan barang bukti tilang dan terdapatnya website yang terkadang susah dibuka pada saat penginputan barang bukti tilang. Rumusan masalah pokok penelitian yaitu: bagaimana pelayanan publik pada kantor Kejaksaan Negeri Dumai dalam pengambilan barang bukti tilang. Tujuan penelitian ini untuk mengetahui pelayanan pengambilan brang bukti tilang pada kantor kejaksaan negeri dumai, dan untuk mengetahui hambatan pelayanan dalam pengambilan brang bukti tilang pada kantor kejaksaan negeri dumai. Sinambela (2017:7) mengatakan ada lima indikator, yaitu: memberikan pelayanan yang tepat dan benar (reliability), menyediakan sumber daya lain untuk kenyamanan (tangibels), keinginan melayani dengan sigap dan cepat (responsiveness), jaminan yang diberikan (assurance), memberikan perhatian yang tulus (empathy). Hasil penelitian menunjukkan pelayanan pada kantor kejaksaan negeri dumai dikategorikan Baik. Kenyataan membuktikan dari 82 responden dengan persentase (74%) responden memberikan penilaian Baik.
Public Service: Health Service Satisfaction at Dumai City Hospital E Maznah Hijeriah; Dila Erlianti; Fara Shaliza; Sofyan Sofyan; Dedy Afrizal
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 4 No. 2 (2023): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v4i2.553

Abstract

Dumai City Hospital activities center on community satisfaction. Improving the quality of health services is accomplished by enhancing the elements whose goal is to promote patient satisfaction. Several issues were discovered throughout its deployment, which became essential notes in carrying out its community activities. As a result, the purpose of this research is to examine service implementation, community satisfaction, and the effect of service on community satisfaction at the Dumai City Hospital. The study used a quantitative technique with 164 respondents and data analysis, especially descriptive statistics. The study's findings revealed that there was an impact of service on community satisfaction at the Dumai City Hospital. The advice given is to enhance the guaranteed waiting time for services that will be provided to patients, particularly in the acts of doctors at the Outpatient Polyclinic, in order to prevent complaints from the public due to the long wait to be serviced by a doctor. Furthermore, continue to enhance the skills of all staff so that they can better serve the community.
Public Service: Health Service Satisfaction at Dumai City Hospital E Maznah Hijeriah; Dila Erlianti; Fara Shaliza; Sofyan Sofyan; Dedy Afrizal
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 4 No. 2 (2023): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v4i2.553

Abstract

Dumai City Hospital activities center on community satisfaction. Improving the quality of health services is accomplished by enhancing the elements whose goal is to promote patient satisfaction. Several issues were discovered throughout its deployment, which became essential notes in carrying out its community activities. As a result, the purpose of this research is to examine service implementation, community satisfaction, and the effect of service on community satisfaction at the Dumai City Hospital. The study used a quantitative technique with 164 respondents and data analysis, especially descriptive statistics. The study's findings revealed that there was an impact of service on community satisfaction at the Dumai City Hospital. The advice given is to enhance the guaranteed waiting time for services that will be provided to patients, particularly in the acts of doctors at the Outpatient Polyclinic, in order to prevent complaints from the public due to the long wait to be serviced by a doctor. Furthermore, continue to enhance the skills of all staff so that they can better serve the community.
Co-Authors Dedy Afrizal Dila Erlianti Fara Shaliza Sofyan Sofyan Windi Adriani