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All Journal DERIVATIF Journal of Research on Business and Tourism
Tri Eko Yudiandri
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Decision Sciences, Operations Research & Management Social Sciences

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Excellent And Sustainable Tourism Management Through The Baldrige Criteria: Case Study: Mangunan Orchard Tourism Attraction Tri Eko Yudiandri; Agung Sulistyo
Journal of Research on Business and Tourism Vol. 2 No. 2 (2022): Journal of Research on Business and Tourism
Publisher : Lembaga Penelitian Publikasi dan Pengabdian Masyarakat LSPR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37535/104002220221

Abstract

Optimizing organizational performance has a positive impact on the services provided. Various steps need to be taken in an effort to create a sustainable business. Organizational excellence is inseparable from several main factors, such as: performance, customer satisfaction, leadership, process management, employee involvement, learning, innovation, and social responsibility. Organizations must be able to assess their performance to explore various opportunities and be able to put themselves in a competitive situation. The Baldrige Criteria are a guide for organizations to evaluate performance and create superior and world-class management. This criterion consists of seven pillars, namely: leadership; strategic planning; focus on consumers and markets; analysis and knowledge management; focus on human resources; business process management; and results. This research was conducted to analyze the application of the Baldrige Criteria to the Mangunan Fruit Garden tourist attraction as an effort to create superior and world-class tourism management. A qualitative, descriptive research design was used in this study and was combined with the Baldrige Criteria instrument. Collected data for this study through in-depth interviews with several informants from management and employees. The results of the study explained that the management of the Mangunan Orchard was not in accordance with the Baldrige Criteria. Tourist attraction managers need to design the right strategy to create superior and world-class organizational performance.
INVESTIGASI TRANSAKSI PEMBAYARAN BERBASIS DIGITAL DALAM MENCIPTAKAN BISNIS BERKELANJUTAN Agung Sulistyo; Tri Eko Yudiandri; Ristanti Ristanti; Fitria Noviati; Annida Khairiyyah Supratman
Derivatif : Jurnal Manajemen Vol. 19 No. 2 (2025): November
Publisher : Universitas Muhammadiyah Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/jm.v19i2.2566

Abstract

Peningkatan ekonomi masyarakat serta pemberdayaan potensi wilayah, menjadi dampak perkembangan pariwisata. Beberapa peluang bisnis muncul seperti: akomodasi, biro perjalanan, kerajinan, transportasi, hingga merangsang munculnya pelaku UMKM. Berbagai saluran serta teknologi mendorong munculnya situasi kompetitif. Berbagai kemudahan diberikan seperti layanan cash less. Penelitian ini bertujuan membuka selubung implementasi pembayaran berbasis digital pelaku UMKM. Jenis penelitian deskriptif kualitatif digunakan dalam studi ini. Sebanyak 97 pelaku usaha dipilih berdasarkan tabel krejcie. Penentuan sampel diperkuat dengan persyaratan yang digunakan antara lain: 1) berskala mikro dan kecil, 2) memiliki portal transaksi digital, dan 3) memiliki legalitas usaha. Pengumpulan data menggunakan kuisioner serta wawancara. Data dianalisa menggunakan metode Interpretative Phenomenology Analysis (IPA) dan teknik triangulasi sebagai validasi data. Hasil penelitian menunjukan jika responden memiliki presepsi positif terhadap penggunaan transaksi digital. Beberapa instrumen digunakan dalam riset ini antara lain: manfaat penggunaan, kemudahan penggunaan serta resiko penggunaan. Nilai manfaat serta kemudahan penggunaan dijadikan panduan dalam meningkatkan jumlah transaksi. Disisi lain, pelaku usaha perlu mempertimbangkan munculnya berbagai resiko melalui peningkatan pengetahuan serta keterampilan. Hasil ini diharapkan mampu menjadi literasi bagi pelaku UMKM dalam memperkuat pengelolaan bisnis. Penelitian berikutnya dapat berfokus pada pengaruh pembayaran digital dalam merangsang jumlah transaksi.Kata kunci: Berkelanjutan, Bisnis, Teknologi, Transaksi, UMKM
Co-Authors Annida Khairiyyah Supratman Fitria Noviati Ristanti Ristanti Sulistyo, Agung