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All Journal Bulletin of Information Technology (BIT) Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI)
Husni Hidayat
Institut Teknologi dan Sains Nahdlatul Ulama Pekalongan
Computer Science & IT Education Other

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Perancangan Sistem Informasi Perpustakaan Berbasis Web Pada ITSNU Pekalongan M. Rizaludin; Husni Hidayat; Fari Katul Fikriah
Bulletin of Information Technology (BIT) Vol 3 No 4: Desember 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v3i4.416

Abstract

Perpustakaan adalah kumpulan sumber informasi yang terorganisir dan dapat diakses oleh masyarakat. Tujuan utama yang dimiliki oleh perpustakaan yaitu menyediakan fasilitas yang dapat meningkatkan mutu pendidikan serta memungkinkan anggotanya untuk mengembangkan ilmu dari berbagai sumber referensi. Pengelolaan sistem informasi perpustakaan meruspakan aspek penting bagi perpustakaan yang harus semakin ditingkatkan efektifitas proses bisnisnya seperti pengembalian sampai dengan peminjaman buku. ITS NU Pekalongan merupakan salah satu perguruan tinggi yang belum memiliki sistem infromasi pengelolaan perpustakaan yang dapat membantu pengelolaan perpustakaannya secara efektif dan efisien. Oleh karena itu, penelitian ini bertujuan untuk merancang dan membangun sistem informasi perpustkaan berbasis web atau e-library. Sistem Informasi Perpustakaan berbasis Web ini merupakan sistem informasi yang memiliki fitur-fitur khusus yang dapat menjawab permasalahan institusi
MANAJEMEN INSIDEN CUSTOMER TELKOM BERBASIS SERVICE DESK MENGGUNAKAN FRAMEWORK ITIL V3 Fransisca Ayu Andira; Nur Hadian; Husni Hidayat
Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI) Vol. 6 No. 1 (2025): Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI)
Publisher : Information Technology Education Department

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/jipti.v6i1.2435

Abstract

In today's digital era, information technology (IT) plays an important role as the main support for business processes in various organizations, companies, and government agencies. Disruptions in IT services can have a serious impact on business operations, so effective IT service management is needed to improve service quality and stability. This research aims to identify gaps in IT incident management at PT Telekomunikasi Indonesia Merak Pekalongan City by applying the Information Technology Infrastructure Library (ITIL) version 3 framework which is an industry standard for Information Technology Service Management (ITSM). Research methods include interviews, observations, and literature studies, followed by a gap analysis between existing conditions and ideal conditions in handling IT incidents. The findings show that the current incident management process is reactive, without structured incident logging, and there is no standard escalation and resolution time. Based on the results of the gap analysis, this research produces a draft Standard Operating Procedure (SOP) that covers incident handling, escalation, incident closure, and recapitulation. This SOP aims to improve incident handling efficiency, speed up response time, and ensure better incident documentation. ITIL implementation is expected to improve IT service performance, reduce the impact of disruptions, and provide added value to customers. This research contributes to the development of more effective incident management procedures in organizations, particularly those operating in the telecommunications sector.
Co-Authors Fari Katul Fikriah Fransisca Ayu Andira Nur Hadian Rizal, Muhamad Rizaludin