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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar JSI (Jurnal sistem Informasi) Universitas Suryadarma
Fadli Fadillah
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Penerapan Metode Servqual Pada Skala Likert Untuk Mendapatkan Kualitas Pelayanan Kepuasan Pelanggan Muryan Awaludin; Hari Mantik; Fadli Fadillah
JSI (Jurnal sistem Informasi) Universitas Suryadarma Vol 10, No 1 (2023): JSI (Jurnal sistem Informasi) Universitas Suryadarma
Publisher : Universitas Dirgantara Marsekal Suryadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35968/jsi.v10i1.990

Abstract

It is very important to identify and fulfill customer requirements with the highest possible quality. Several tools, methods and techniques have been used to assess service requirements and quality. ServQual is one of the most widely used quality tools to measure service quality. Based on the research results, analysis of customer satisfaction using the ServQual method on object A has been carried out which includes service quality, product quality and customer complaints to produce an ideal analysis value. On the service quality dimension, the gap results are obtained that are still not satisfactory enough on the service quality dimension on object A, but from the Empathy dimension it is quite satisfying with the acquisition of Tangible = -0.0877, Reliability = -0.0965, Responsiveness = -0.079, Assurance = - 0.0877, and Empathy = 0.17544. In the dimension of service quality, the results of the gap are that the product quality of Object A is very satisfying for the user, but from the Reliability dimension it is not satisfactory enough with the acquisition of Performance = 0.175439, Durability = 0.105263, Specification = 0.105263, Features = 0.105263, Reliability = -0.1579, Aesthetics = 0.192982, Perceived quality = 0.36842. On the dimensions of user complaints, the gap results show that user complaints are not satisfactory with the acquisition of customer complaints = -0.16667.
PENGARUH LATIHAN KOORDINASI MATA DAN KAKI TERHADAP AKURASI PASSING SEPAK BOLA SSB GUMARANG KU-15 Fadli Fadillah; Ramdhani Rahman
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 03 (2025): Volume 10 No. 03 September 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i03.34125

Abstract

This study aims to determine the effect of eye–foot coordination training on passing accuracy among SSB Gumarang U-15 soccer players. Passing is a fundamental technique in soccer; therefore, improving its accuracy is essential. The research employed an experimental method with a one-group pretest–posttest design. The sample consisted of 20 athletes from SSB Gumarang U-15, selected using total sampling. The research instrument was a passing accuracy test with a validity of 0.963 and reliability of 0.900. The results showed that the average pretest score was 5.95, with the lowest score of 3 and the highest of 9, while the posttest average increased to 11.85, with the lowest score of 8 and the highest of 15. The Paired Sample T-Test revealed a significance value of 0.000 < 0.05, indicating a significant difference between pretest and posttest results. Thus, eye–foot coordination training has a positive effect on improving passing accuracy in SSB Gumarang U-15 athletes. These findings recommend that coaches integrate eye–foot coordination training into youth development programs, as it is proven effective in enhancing mastery of soccer’s basic techniques.
Co-Authors Hari Bagus Mantik Muryan Awaludin Ramdhani Rahman