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All Journal Proceeding of International Conference on Teacher Training and Education Proceedings of ISELT FBS Universitas Negeri Padang Business Management Analysis Journal (BMAJ) Jurnal Sistem Teknik Industri Didaktik : Jurnal Ilmiah PGSD STKIP Subang ProBisnis : Jurnal Manajemen Economic Reviews Journal International Journal of Tourism and Hospitality in Asia Pasific International Journal of Management and Business Economics International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH)
Santi Agustina Manalu
Institut Teknologi Del
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH KUALITAS PELAYANAN DAN BRAND EQUITY TERHADAP LOYALITAS PELANGGAN: STUDI KASUS SIPPIN CABANG BALIGE Genaldo Pakpahan; Avoan Nababan; Tresy Sitio; Santi Agustina Manalu
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 11 No. 04 (2025): Volume 11 No. 04 Desember 2025 In Process
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v11i04.10670

Abstract

This study aims to analyze the effect of service quality and brand equity on customer loyalty at Sippin Balige, which operates in a competitive tourism-based market environment. This study addresses the empirical gap where service quality and brand equity are rated highly by customers, but do not significantly shape loyalty. Using a quantitative approach and involving 200 respondents, data were collected through a Likert scale questionnaire and analyzed through validity and reliability tests, classical assumption tests, multiple linear regression, and bootstrapping. The results show that service quality and brand equity have a positive but insignificant effect on customer loyalty, both partially and simultaneously. Bootstrapping analysis reinforced these findings, where the coefficient estimates were stable but the confidence intervals still crossed zero. These findings indicate that customer loyalty is not only determined by service quality and brand equity, but is also influenced by other factors. This study makes a theoretical contribution by highlighting the paradox between positive customer perceptions and low loyalty in the context of the contemporary beverage industry in tourist areas such as Balige.
Marketing Strategy Through Social Media Using Porter's Five Forces And SWOT Analysis Methods Case Study: Christina Ulos Indonesia Pardede, Rebecca Christina; Situmorang, Adelifa; Lumbanraja, Rully Cesarlin; Munthe, Denis Saido; Manalu, Santi Agustina; Rashmi Ranjan Panigrahi
International Journal of Management and Business Economics Vol. 4 No. 2 (2026): February
Publisher : CV Putra Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58540/ijmebe.v4i2.1503

Abstract

This study examines the development of social media–based marketing strategies for Christina Ulos, a traditional Batak ulos business, by integrating SWOT analysis and Porter’s Five Forces to understand its competitive position in the digital marketplace. Using a qualitative descriptive method with a participatory case study approach, data were collected through interviews, field observations, and supporting literature. The results show that Christina Ulos holds strong internal advantages, such as a long-standing reputation, authentic handwoven craftsmanship, deep cultural meaning in every motif, and a loyal customer base. However, challenges arise from limited production capacity, low digital literacy, and dependence on traditional sales channels. Externally, increasing public interest in local cultural products, government support for UMKM digitalization, and the growth of social media platforms offer significant opportunities. Yet, the presence of low-cost machine-made ulos, shifting consumer preferences, and intense digital competition pose substantial threats. The combined SWOT and Porter’s analyses highlight that social media marketing strategies should focus on cultural storytelling, consumer education about authentic handwoven ulos, optimization of high-quality visual content, marketplace integration, and influencer collaboration. This study concludes that an aggressive and adaptive digital marketing approach is essential for strengthening competitive advantage, expanding market reach, and preserving Batak cultural heritage in the modern digital environment
Co-Authors Avoan Nababan Benedikta Anna Haulian Siboro Elserida Nababan Genaldo Pakpahan Juniastika, Trisya Lumbanraja, Rully Cesarlin Manik, Safrina Manurung, Pavel Mayadinata, Joy Munthe, Denis Saido Nababan, Elserida Pardede, Rebecca Christina Pardosi, Citra Purba, Arika Rashmi Ranjan Panigrahi Santi Novani Simamora, Mia Daniella Morette Simanjuntak, Intan Pretti Simanjuntak, Mariana Simarangkir, Tony Rivandre Simorangkir, Paulus Sinaga, Ulimayen Siringoringo, Cristin Sitorus, Clara Sri Putri Situmorang, Adelifa Togar M Simatupang Tresy Sitio Yosef Barita Sar Manik