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USER SATISFACTION ANALYSIS OF SITANOS APPLICATION AT CLASS I NON-TPI TANGERANG IMMIGRATION OFFICE WITH END-USER COMPUTING SATISFACTION (EUCS) METHOD G.A Nursanto; I.A Prabadhi; A.R Pratama
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 4 No 1 (2022): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

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Abstract

The Covid-19 pandemic has hampered community activities, including in terms of public services, including in the field of Immigration. Tangerang Immigration Office made a breakthrough during the Covid-19 pandemic by creating the Tangerang Online Service Immigration Application (SITANOS), a website-based application. The SITANOS application provides various immigration services. In running an application, it is necessary to know how satisfied the application users are by looking at the level of user satisfaction. This study aims to measure user satisfaction with the SITANOS application. The method used is End User Computing Satisfaction (EUCS). The data processing results shown in the T-Statistics test found in the five hypotheses that ned, two variables were accepted: Accuracy and Ease of Use. At the same time, the three variables rejected variables, Format, and Timeliness. These results indicate that, in practice, the level of accuracy and ease of use in the application is good. However, in terms of the completeness of the content (Content), the display provided (Format), and the timeliness of presenting information (Timeliness) must be further improved and redeveloped so that people feel satisfied with using the SITANOS application.
DESIGN AND BUILD A WEBSITE-BASED FOREIGNER SERVICE APPLICATION APPLICATION AT THE CLASS 1 IMMIGRATION OFFICE SPECIFICALLY FOR NON-TPI WEST JAKARTA G.B Hertantyo; I.A Prabadhi; G.S Paramitha
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 4 No 1 (2022): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

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Abstract

The use of information technology has now been widely applied in the process of immigration services and supervision carried out by the Directorate General of Immigration. One of them is return of immigration documents and transferring foreigner data using a Google form. However, in its implementation there are still some problems. This study aims to determine the current business process for document return services and foreigner data mutations at West Jakarta Immigration Office and to provide an overview of designing a web-based application for immigration services for foreigner. The design of this application uses the Waterfall Model System Development Life Cycle (SDLC) method. The results of this study are a website-based application prototype for foreign citizen services with various features provided such as checking application status, information on requirements for submitting requests for return of immigration documents and mutation of foreigner data, submission of ERP applications, submission of EPO applications, submission of transfer requests address, and submission of a passport mutation application which can later be used as a reference to be applied to immigration document return services and foreigner data mutations at the Special Class 1 Immigration Office for non-TPI West Jakarta.
THE INFLUENCE OF THE USE OF SIPOLAN ICONS AS SOCIAL MEDIA CONTENT IN INFORMATION DISSEMINATION PROGRAMS (CASE STUDY AT THE CLASS I IMMIGRATION OFFICE OF TPI POLONIA) R.S Akbar; I.A Prabadhi; A.M.S Simamora
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 4 No 2 (2022): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

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Abstract

This SIPOLAN was created with the aim of providing an immigration image with a Mido midi design wrapped in the Batak Toba custom with ulos and sortal which depicts the location of the Polonia immigration office in North Sumatra. The pattern used in graphic designs and graphic videos are shows in every post of the Polonia Immigration Office on various platforms. This study used associative quantitative causal relationship to measure how far SIPOLAN's social media content influences the effectiveness of immigration information dissemination by Polonia Immigration Office information section is published on the platform used by the office. This research can be used as input for the TIKIM Subdivision (Immigration Information and Communication Technology). At the Polonia Immigration Office, so that content on social media published by the Polonia Immigration Office has more effective standardization in delivery and delivery strategies to the public, the use of SIPOLAN Social Media Content has an effect of 87.7% on the ease of dissemination information and residue due to the influence of other factors 12.3% which were not applied in this study in the form of interactions from outside social media or face-to-face employees with each other, with superiors or with the public.,
IMPLEMENTATION OF ISO 9126 IN THE QUALITY TEST OF THE M-PASSPORT APPLICATION AT THE CLASS I NON-TPI TANGERANG IMMIGRATION OFFICE I.A Prabadhi; Mila Rosmaya; alya Silvia
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 4 No 2 (2022): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

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Abstract

In order to improve services to the community, the Directorate General of Immigration has utilized information technology in the form of a service information system for the community. The purpose of this study is to measure the quality of the information system for immigration services at the Tangerang Immigration Office according to ISO 9126. Collection method the data used is simple observation, interviews, and quantitative in the form of filling out questionnaires. The validity and reliability test uses SPSS 26. The results of this study indicate that the measurement of the quality of patient service information systems carried out with the ISO 9126 standard is obtained as follows: Functionality variable is 95%, Reliability variable is 90.7%, Usability variable is 90%, Variable the efficiency is 93%, the maintainability variable is 91% and the portability variable is 95.7%. And through the percentage of due diligence, it can be concluded that the use of the M-Passport application in immigration services for passport applicants at the Immigration Office Class I Non TPI Tangerang has fulfilled the ISO 9126 standard with the percentage obtained an average actual score of 91.99% or an average criterion "Very good".
ANALYSIS OF THE APPLICATION OF BANA'S RACAK IN THE SUCCESS OF BUDGET IMPLEMENTATION AT CLASS I IMMIGRATION OFFICE PEKANBARU I.A Prabadhi; Catur Susaningsih; Bagas Agung Laksono
TEMATICS: Technology ManagemenT and Informatics Research Journals Vol 4 No 2 (2022): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

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Abstract

In order to realize a successful implementation of the budget, Pekanbaru Immigration Office made an action plan for change in the form of a fund withdrawal application namely Aplikasi Rencana Penarikan Dana (RANCAK BANA). This study uses the Mix-Methods method, namely research conducted by combining quantitative and qualitative approaches. This study focuses on analysing the quality of the RANCAK BANA application through the approach of 6 (six) Delone and McLean Model variables and 7 (seven) HR development indicators. The sampling technique used is purposive sampling by taking an adjusted sample based on the specified criteria. In the data processing and data analysis process, it was carried out using the SmartPLS software to obtain descriptive statistical analysis and use the PLS-SEM procedure. There are 8 hypotheses obtained, including 3 (three) hypotheses and 5 (five) other hypotheses which are rejected / not proven to have an effect, so that the RANCAK BANA application can be said to have good quality. And the role of the immigration office which has been very good at providing a strategy in preparing quality human resources. However, there are still some deficiencies that are expected to be developed and further improved in order to create successful budget execution through this RANCAK BANA Application.