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All Journal E-Journal of Tourism Jurnal EK dan BI Jurnal Pengabdian Kepada Masyarakat Kalam
Antonius Adi
Universitas Agung Podomoro, Jakarta
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal EK dan BI

 1 
DOES THE PERCEIVED QUALITY OF APPLICATIONS AFFECT CUSTOMER’S TRUST AND SATISFACTION IN ONLINE FOOD DELIVERY SERVICES Antonius Adi
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 5 No 1 (2022)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v5i1.486

Abstract

This study aims to investigate and analyze the impact of Perceived Apps Service Quality toward customer trust and customer satisfaction in Online Food Delivery System. This research was conducted using Partial Least Squares - Structural Equation Modeling Method. PLS-SEM 2.0 M3 was used as the software to analyze the data. Results show that Perceived Service Quality affects Customer Trust and Customer Satisfaction. Customer’s trust has a positive effect on Customer Satisfaction in Online Food Delivery Service Context. The limitation of this study are: First, this study only analyzes respondents from Online Food Delivery Service Perspective while there are many other services provided by apps that usually have other services. Secondly, this study only analyzes from the apps quality toward trust while many other factors might contribute toward customer’s trust and the consequences of Trust in Online Food Delivery Service Context. Contribution: This study contributes to the existing Perceived Apps Quality, Customer’s Trust, Customer’s Satisfaction, Relationship Quality, and Online Food Delivery Service Literature. Furthermore, this study can help Marketing Manager of an Online Application based Service company which part of the apps quality that needs to be focused on in building customer’s perceived quality of the apps to gain the trust and satisfaction of their customer. Keywords: Perceived Apps Quality, Customer’s Trust; Customer Satisfaction, Customer’s Behaviour, Online Food Delivery Service
Investigating Factors affecting Staycation Intention in Indonesia Hotel using Theory of Planned Behaviour Framework Antonius Adi; Douwes Lasmana; Princess Felicia Chandrawati
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 5 No 2 (2022)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v5i2.704

Abstract

Abstract This research investigate and analyze the implementation of Theory of Planned Behaviour on Staycation Intention. This research was conducted using Partial Least Squares - Structural Equation Modeling Method. The Softtware used in Analyzing the Data was SMARTPLS 4. Results show that Staycation Intention were affected by Perceived Behavioural Control and Attitude but were not affected by Subjective Norm in Indonesian Hotel Context. The limitation of this study are: First, this study only analyzes from TPB to explain the intention to do staycation. Secondly, this study only analyzes from Indonesian hotel customer. Contribution: This study contributes to the existing Theory of Planned Behaviour, perceived behavioural control subjective norm, attitude and behavioural intention Literature. Practically, this research helps Marketing Manager of an Indonesian Hotel in attracting customer using customer’s staycation intention in staying at Indonesian Hotel Keywords: Theory of Planned Behaviour, attitude, subjective norm, perceived behavioural control, Behavioural Intention.
INDONESIAN TOURISM MAJOR STUDENT INTERNSHIP SATISFACTION: THE ROLE OF INTERNSHIP SERVICE QUALITY Herry Windawaty; Antonius Adi; Douwes Lasmana; Jennifer Jennifer
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 6 No 1 (2023)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v6i1.872

Abstract

Internships is one of the most crucial stage in a tourism student phase of learning as It provides the necessity hands on experience so that the students are better equipped before actually works in the industry therefore the industry has to be able to provide a high quality interns experience as it would affect the satisfaction of interns. This study aims to analyze the relationship between the internship quality and internship satisfaction. The sample used in this research are 226 respondents and were analyzed by Partial Least Squares - Structural Equation Modeling(PLS-SEM) through SMARTPLS4 software. The results showed that there is a positive relationship between Internship Quality and Interns Satisfaction. This study provide insight for manager especially in Human Resource Management of Tourism industry that it is important to maintain the quality and design a high quality internship programme so that the interns are satisfied.
Co-Authors Ahmad Junaedi Abas Anwar Basalamah, Anwar Budi Riyanto Douwes Lasmana Herry Windawaty Jennifer Jennifer Princess Felicia Chandrawati Santi Palupi Sri Fajar Ayuningsih Tania Bong